Hanlees Hilltop Hyundai - Service Center
Richmond, CA
371 Reviews of Hanlees Hilltop Hyundai - Service Center
The worst car dealership I have ever been too. Terrible customer service. Impossible to get anyone on the phone. They kept my car over a month and never fixed the problem. Nyelle, the person handi Terrible customer service. Impossible to get anyone on the phone. They kept my car over a month and never fixed the problem. Nyelle, the person handing my service was no help whatsoever. I will never visit this dealership again. And i will tell anyone thinking of bringing their vehicle there not too. More
When I arrived for my appointment they said it would be two hours, longer than usual because some earlier jobs had taken longer. At 2 hours my car had not been moved so I asked for an update. They took 5 m two hours, longer than usual because some earlier jobs had taken longer. At 2 hours my car had not been moved so I asked for an update. They took 5 minutes to talk to the service staff, came back and said I’d be next and it would be 45 minutes. And so it was. The oil change was done as required. While there I talked with the parts department and they were helpful about identifying parts that fit my car and ordered some touch up paint. I feel comfortable that this will be my maintenance garage for the next three years. More
The staff was responsive and the service was efficient. The scheduling was more difficult because their on-line system for scheduling does not work well. Otherwise my experience was very positive. The scheduling was more difficult because their on-line system for scheduling does not work well. Otherwise my experience was very positive. More
I gave a high rating because the service I got at the desk was excellent and efficient. I felt confident because of the organization and process that everything was being taken care of. desk was excellent and efficient. I felt confident because of the organization and process that everything was being taken care of. More