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Hanlees Hilltop Hyundai - Service Center

Richmond, CA

3.8
371 Reviews

371 Reviews of Hanlees Hilltop Hyundai - Service Center

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August 12, 2024

The worst car dealership I have ever been too. Terrible customer service. Impossible to get anyone on the phone. They kept my car over a month and never fixed the problem. Nyelle, the person handi More

by wwsantiago76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nyelle Worthless
August 03, 2024

Fast service and they were able to address the issue I mentioned about the recall. More

by PATRICKPANGILINAN114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James kloeppel
July 22, 2024

Quick service; nice and friendly people. Called me with a cancellation- appreciate it. Thanks, Nadine More

by NKALININ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
July 02, 2024

When I arrived for my appointment they said it would be two hours, longer than usual because some earlier jobs had taken longer. At 2 hours my car had not been moved so I asked for an update. They took 5 m More

by pquick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
June 28, 2024

Fast, professional service. Will likely return, it's fairly convenient. Car was ready sooner than expected. More

by jeffsam7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nallely Cruz
June 23, 2024

The staff was responsive and the service was efficient. The scheduling was more difficult because their on-line system for scheduling does not work well. Otherwise my experience was very positive. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember the names.
June 21, 2024

I gave a high rating because the service I got at the desk was excellent and efficient. I felt confident because of the organization and process that everything was being taken care of. More

by icing-00-adobe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nallely
June 16, 2024

The Receptionist at Hilltop branch did everything to incite anxiety. Passive aggressive!!! She showed no empathy. More

by vilmakinghorne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not get her name. White female.
June 16, 2024

I was not notified when the parts that had been ordered came in. I called. More

by jacquelinkerr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cruz, Nalllely
June 15, 2024

Concern was fix the first time. Great service and professionalism by all team members at the dealership More

by Vic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nallely