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Hanlees Hilltop Hyundai - Service Center

Richmond, CA

3.8
371 Reviews

371 Reviews of Hanlees Hilltop Hyundai - Service Center

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August 14, 2023

Always very friendly, professional, and efficient. I can always get an explanation of what is and/or should be done, a cost estimate and estimated time repair should take. Great shop, great service. More

by havlik1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone very friendly
August 14, 2023

People were pleasat. Waiting area was clean and comfortable. Service was completed in a timely manner. More

by DAVIDPIPER40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hallelujah Cruz
August 14, 2023

Fast Efficient and punctual Courteous Sales staff (Joel) helpful in answering my questions Exceeded my expectations More

by OMKAKEMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel
August 13, 2023

Service representative does great job; however,technicians are under staff, and customer complaints about techs not doing a thorough inspection on vehicles while they have them in shop. More

by Cwills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nalleley Cruz ( great advisor.)
August 12, 2023

Service was awesome front Desk people were absolutely great Friendly and courteous. I Loved the service I received. More

by EORNOMDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Duran, Orlando Teixiera, Amina Alili, Juan Garcia, Karen Lee, Joshua Sasoy
August 12, 2023

In all honesty, I think the service department has some improvements needed. Most of the time no-one answers the phone and I have NEVER had a return phone call from my leaving a message. More

by metheniac
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know a name.
August 12, 2023

Pardep seems very technically competent. He is the first tech I've encountered who understands the long-standing intermittent problem with my car and is interested in tracking it down. His d More

by toolworker
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pardeep, Nallely
August 11, 2023

They were incredibly helpful, they were excellent in the Customer Service, and did a wonderful job on my vehicle. More

by Jennifer the great
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front desk staff
August 10, 2023

My family has been coming to this service center to service our cars since Tim Cha, service manager was transferred from HanLees Toyota to this location this year. More

by Paeonia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Cha, service manager
August 09, 2023

I had a broken key and they repaired it immediately. I had ordered a second key earlier and they did not inform me that it had arrived, unfortunately. So I left with 2 functional keys, but paid an outra More

by CYNWHITEHEAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t learn the names.
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