Hanlees Hilltop Hyundai - Service Center

Very helpful and not high pressure during the sale. Also very nice after the sale. Also very nice after the sale. More

I do like the fact that they take the time to check everything on my car everything on my car More

Yes, but service area need some time improvement in the waiting area . I had to go get my own car from a crowd of other cars, accident waiting to happen, and a courtesy wash would be nice. waiting area . I had to go get my own car from a crowd of other cars, accident waiting to happen, and a courtesy wash would be nice. More

I am Not thrilled with my service I Hanleys. I got different answers, depending on who I talk to (like if I get a Lyft ride to the bart) and was initially told they close at seven then was told I got different answers, depending on who I talk to (like if I get a Lyft ride to the bart) and was initially told they close at seven then was told that they close at five by someone else at 4 o’clock after them not answering the phone a couple times. Estimates for how long my car would take was varied and when I tried to call to make sure that they would be there if I arrived at 5:15 they ignored my phone calls over a 45 minute span or sent me to a phone number with no voicemail that just kept ringing. It’s kind of just unprofessional behavior that Makes for difficulty to trust the actual work. thanks to the cashier for staying late for me but more stress & inconsistency than I’m looking for when it comes to fixing my car. More

Took forever to get diagnostic appt. Phone communications very difficult. Believe you are understaffed. Was not called as promised when car was ready. 3 days. Car still says mainte Phone communications very difficult. Believe you are understaffed. Was not called as promised when car was ready. 3 days. Car still says maintenance required even though just done. Have to do my own “experiments” as I think your evaluation is wrong. Will get back to you. More

Pretty accurate with working process in a timely manner. The staff was courteous and pleasant. The staff was courteous and pleasant. More

I appreciated working me into the schedule to install replacement parts. Llew arranged for a ride, since the time estimate was much longer than I was told on the phone. replacement parts. Llew arranged for a ride, since the time estimate was much longer than I was told on the phone. More

Unbelievable lack of communication. Left 15 voicemail messages and no one called back finally asked our salesman to contact the service department. Left 15 voicemail messages and no one called back finally asked our salesman to contact the service department. More

Dealt with 1 salesperson via email/text. Made appointment, he didn’t show. Dealt with another salesperson who completed the transaction. Received vehicle not 100% cleaned. Tire pressures Made appointment, he didn’t show. Dealt with another salesperson who completed the transaction. Received vehicle not 100% cleaned. Tire pressures weren’t checked. Stickers left on wheel and misc other areas. Truly not a good experience. More