Hanlees Hilltop Hyundai - Service Center

Hard to get an appointment. I had to wait a month no shuttle service. Customer service was helpful and explaining things to me. I had to wait a month no shuttle service. Customer service was helpful and explaining things to me. More

Was satisfied with my service. However the place was a bit busy and crowded at the time However the place was a bit busy and crowded at the time More

I got a diagnostic for an alignment issue. Technician found the issue. Still waiting for an estimate 3 weeks later. I called 4 times already. Every time someone promised me I wound get a call Technician found the issue. Still waiting for an estimate 3 weeks later. I called 4 times already. Every time someone promised me I wound get a call with the estimate. At this time I have given up and bring my car somewhere else. Worst of all though is that although I love my Genesis, I don’t feel comfortable buying a new vehicle of this brand now. The service unfortunately seems very unreliable. More

The service center is difficult to reach to schedule appointments. The website does not work. They take days to return calls, and the information given , especially about warranty. Service, is inconsist appointments. The website does not work. They take days to return calls, and the information given , especially about warranty. Service, is inconsistent. They do not provide the advertised concierge service, there is no local shuttle service, and they rarely have the option to borrow a car while yours is service. I feel trapped into using this poor service center because there are so few approved centers in my area. It’s really unfortunate their service is so bad. I love my GV80 but dealing with the service contract at this center is a nightmare! More

With appomt they hold car another day without call or text & couldn’t figure out what was issue.very hard to reach …just answering machine. text & couldn’t figure out what was issue.very hard to reach …just answering machine. More

It was Fast and accurate always going there instead of San Bruno. I am happy with there work San Bruno. I am happy with there work More

Even though I wait for so long on the parts the shop service is not their fault for part to wait that long. Still consider good service when part on there hand. service is not their fault for part to wait that long. Still consider good service when part on there hand. More

They were kind and friendly… they were also done faster than they had told me. than they had told me. More

Just signed a new 4 year lease on a Kona EV, which drives much better than my previous Chevy Bolt EV & so far, I’m getting far better service as well - nail in my tire in my first week & boom, Hanlees gives much better than my previous Chevy Bolt EV & so far, I’m getting far better service as well - nail in my tire in my first week & boom, Hanlees gives me a loaner, while they order a new tire! Then, Hyundai also includes a 36 month Maintenance Package with my new lease, which although minimal on an electric vehicle, still is a nice touch. Overall, nothing but good things to say about these folks - from Sales Rep. Bryan; to Sales Manager Kevin; to Abdul in Finance; top notch, all the way! More

People are friendly but could have used more information on the vehicle. The vehicle was a certified pre-owned but to me, it was a new car. Would have appreciated information on the features and reasons w on the vehicle. The vehicle was a certified pre-owned but to me, it was a new car. Would have appreciated information on the features and reasons why I should've puirchased this car. Haven't had any service done on the car yet so cannot comment on the service center. More