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Hanlees Hilltop Hyundai - Service Center

Richmond, CA

3.8
371 Reviews

371 Reviews of Hanlees Hilltop Hyundai - Service Center

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October 06, 2023

The service department got me in and out in a timely manner. I'm very satisfied. More

by rubilla10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
October 05, 2023

Scheduled online, easy peasy. Intake on day of service was no hassle, no waiting. Car was finished in time estimated. Excellent! More

by LMORSHED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy at desk
October 05, 2023

They rarely answer the phone. It’s really hard to do business with them because they don’t communicate. More

by Bunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
They are nice people but never answer the phone
October 05, 2023

No Exceptions! All employees, specialists, technicians are knowledgeable, welcoming... No exaggerations as well, all the above was absolutely true during my service More

by Nick
Recommend Dealer
Yes
Employees Worked With
don't remember names, sorry
October 04, 2023

I like it. Friendly, welcoming people at the .desk. Staff appears competent. Car ready before anticipated which is really appreciated. More

by Mavann
Service Time
Recommend Dealer
Yes
Employees Worked With
Nallely and girl at pay window.
October 03, 2023

Customer service is poor: phones not answered, messages not responded, phone calls not returned, emails unanswered. Service department staff seem overwhelmed and unable to respond to customer inquiries. I More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service desk
October 02, 2023

The employees were very professional and kind. I was in a hurry due to personal issues and everyone helped me. More

by Jane Blunck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember their names
October 02, 2023

I feel you need to have a shuttle to Bart or offer some transportation. I had to set in the waiting area for my car was ready(1hour). More

by pestephens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
October 01, 2023

Nice family, and friendly staff , especially Randy Hall , a real gem for your business,great knowledge of your vehicles More

by grillopepe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
October 01, 2023

The whole staff was polite, communicative, and both times I have visited the updates were dine very quickly. I will always come to this service center. The way sales department is marking up the electric veh More

by S9SAUNDERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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