Hanlees Hilltop Hyundai - Service Center

I had an appointment for maintenance at 8:30am on Saturday, but the service department person didn't arrive til 8:50am. My car's software update didn't upload correctly, so I was sent home in a Lyft Saturday, but the service department person didn't arrive til 8:50am. My car's software update didn't upload correctly, so I was sent home in a Lyft because the master tech wasn't working until Monday. The rental car service was not open on weekends, so I didn't get a rental either. I had no vehicle for two days. Then on Monday I called after noon to check on my vehicle and was told it was fixed after being on hold for over 15 minutes. No one ever proactively called me to update me about my vehicle. When I picked it up, I was not given any explanation about what the recall was for, why the software update failed, or how it was eventually fixed. I deserve to know what's happening with my vehicle. More

My family has been coming to this dealership for years to service our cars including major and minor services. Timothy Cha has became like a family friend. He is very knowledge, reliable, competent, patien service our cars including major and minor services. Timothy Cha has became like a family friend. He is very knowledge, reliable, competent, patient, and has very good customer service skills. They were able to service our cars efficiently with quick around time, More

Great place with good service and very helpful Thank You for wonderful service of my car for wonderful service of my car More

When or oil change 3hours later never started the work on my car and the werst customer service and talk back to me my car and the werst customer service and talk back to me More

Great communication and friendly staff. Efficient Service and quick turnaround. Staff was calm and clear about what repairs were needed and straight forward about the cost. Efficient Service and quick turnaround. Staff was calm and clear about what repairs were needed and straight forward about the cost. More

They were able to take care of my niece in amount of time schedule, it was very courteous and on point thank you schedule, it was very courteous and on point thank you More

Andre offered exceptional service, he was patient and communicated with professionalism and compassion. I must say he reminded me that using a human approach when dealing with issues involving your trans communicated with professionalism and compassion. I must say he reminded me that using a human approach when dealing with issues involving your transportation needs requires a personal touch, someone when you make decisions that are directly connected to your family's needs. I hold an appreciation for his guidance and support More

Service technician was very rude. Ignored me for an hour after car was already done. Ignored me for an hour after car was already done. More

The service person I spoke with was very nice and professional. There was no one at the service desk for about 10 minutes after I arrived for my appointment time. He explained how much time it would professional. There was no one at the service desk for about 10 minutes after I arrived for my appointment time. He explained how much time it would take to review the recall. . Which was about an hour per item and there were two. After 2 hours I was told that they needed to order a part to fix the issue and didn't have it on hand. I thought this was very strange because I was called in for this problem. Now I have to go back another time. I also find that the cost for doing basic things like oil changes, and other repairs that I've inquired about in the past, are much more expensive than through others. More

The service was great & honest and efficient . The service reps were very friendly. My only concern is that having a scheduled appointment has no meaning. My 1st appointment was scheduled for Tue The service reps were very friendly. My only concern is that having a scheduled appointment has no meaning. My 1st appointment was scheduled for Tuesday at 12n, when I arrived I was informed that the mechanic didn’t have time to do a diagnostic check today due to the walk-Ins. I rescheduled for the next day at 830am . When I arrived for my 2nd appointment at 830a, I was told that they will call me when the diagnostic check was completed. By 4p I called to check the status of my car. I was informed that The diagnostic test would not be until tomorrow. Once the diagnostic test was done the repair was completed. More