Hanlees Hilltop GMC - Service Center

Service department was awesome. My service representative was awesome. He explained everything to me. I will definitely go back up there to keep my car serviced. My service representative was awesome. He explained everything to me. I will definitely go back up there to keep my car serviced. More

The CSR Andre was fantastic. Took care of business, was polite, and showed he cared. Asked question on why my info is not updated (not getting promotional info). His "boss" less Took care of business, was polite, and showed he cared. Asked question on why my info is not updated (not getting promotional info). His "boss" less than helpful, due ting me to OnStar. You would think he'd want a potential return customer to receive this. More

Andres warbis did not advise of services completed, had to call at 4:30 your shop closes at 5:00 made it in time before you closed, your other adviser helper me to call at 4:30 your shop closes at 5:00 made it in time before you closed, your other adviser helper me More

They were able to provide a tune up to my car although it took a week because they needed a part to repair that was shipped from Michigan took a week because they needed a part to repair that was shipped from Michigan More

Ther person that help me was cery welcome and nice. I was very satisfied with the way he handle me visit. I was very satisfied with the way he handle me visit. More

Poor advisor service was not very good. No common courtesy. I would not recommend or return to this dealership No common courtesy. I would not recommend or return to this dealership More

I fill that I received timely and excellent service. Therefore, I look foreword to my next service visit . Therefore, I look foreword to my next service visit . More

When I went in the first service clerk didn’t even say good morning when I came up to say good morning all he said what can you give me 5 minutes to do this paperwork work in a rude tone. I said “sure no good morning when I came up to say good morning all he said what can you give me 5 minutes to do this paperwork work in a rude tone. I said “sure no problem “. I took a set and them other customers came in. He addressed one that was I guess there earlier I’m the day. Totally ignored me and took this gentleman to the back to retrieve some from his car. Never came back to help me. The. The other service clerk help me. He was so nice and sweet. I sat for 1/2 before I was helped. But this young man made me feel better and was very helpful. The cashier on Wednesday was also not liking her job. Feel that this facility need more people that are friendly and like their job. Like I said only one young man made my experience worth going there. I feel I spent a lot of money on a vehicle at this dealership things should be more friendly. More

I brought my car in for a complete diagnostic and power steering pump replacement spent over $8000 dollars and received my car back in worse shape than I received it. I brought it back to address the probl steering pump replacement spent over $8000 dollars and received my car back in worse shape than I received it. I brought it back to address the problems and was quoted thousands more to fix this is a dealership And I thought it was the best service but it was the worst service I’ve ever had I’m going to yell and everyone else I can tail about the super bad service and extra high prices that Hanlee Buick has in Richmond California the worst service I’ve ever had, and no one would help me fix it just money, and I have all the paperwork to prove it More

Poor customer service Took too long Too expensive Car had weird smell afterward Bad location Car had weird smell afterward Bad location More