Hanlees Hilltop GMC - Service Center
Richmond, CA
276 Reviews of Hanlees Hilltop GMC - Service Center
I was very satisfied with the services I received. Also very impressed at how quickly they repaired my vehicle. My service advisor, Jason was very helpful and explained the problem with the vehicle in Also very impressed at how quickly they repaired my vehicle. My service advisor, Jason was very helpful and explained the problem with the vehicle in a way I understood. I took it in for a check engine light. Dropped car off at 7:45am and the car was diagnosed and repaired and ready for pick up by 4:30pm the same day. If you come here for service I highly recommend you choose Jason as your service advisor, he was awesome. I will definitely return when needed. More
Service was fantastic your guys are top notch and extremely helpful I have no complaints extremely helpful I have no complaints More
Good customer service. They answered all my questions. The diagnostics, repairs/work are expensive! I had to leave the car a few times to wait for car parts to be delivered They answered all my questions. The diagnostics, repairs/work are expensive! I had to leave the car a few times to wait for car parts to be delivered which was inconvenient but they provided a ride home so that was great. More
we will not return to this dealership for any reason. The customer service was not acceptable and we were treated terribly by Jason. He was disrespectful and condescending and rude. We had to call the co The customer service was not acceptable and we were treated terribly by Jason. He was disrespectful and condescending and rude. We had to call the corporate office in Fairfield and speak with Barbara to get a call back with a status of the truck repair. At no time were we told an additional part was ordered so we were under the impression that the work was in progress. If at any time Jason would have notified us re the part ordered we would have had expectations set. It is so easy to leave a message or send a text. We finally were called by Ash and given a status. He was better than Jason but not by much. Ash gave my wife his cell number and said to call him directly. He was responsive at first but that didn’t last. Long story short, we would recommend Hanlees for service or anything else. More