Hanlees Hilltop GMC - Service Center
Richmond, CA
275 Reviews of Hanlees Hilltop GMC - Service Center
Worst customer service I have ever experienced, in all 15 years I’ve owned a GMC. I gladly paid money out of my pocket to have my truck towed to another GMC dealer. I am disappointed my experience.was very u years I’ve owned a GMC. I gladly paid money out of my pocket to have my truck towed to another GMC dealer. I am disappointed my experience.was very unpleasant. More
I call in to check see if the will able to service my truck since I don’t have appointment and the person answered the phone she said if I come now should be get my oil change right away truck since I don’t have appointment and the person answered the phone she said if I come now should be get my oil change right away More
No communication. Dropped my car off at 8:00am. Said they would call when ready. I also had an issue with rubbing on the passenger front side of the vehicle they n Dropped my car off at 8:00am. Said they would call when ready. I also had an issue with rubbing on the passenger front side of the vehicle they never called to tell me what the problem was. Called my husband a day later to let us know we needed a part but GMC was on strike didn’t know when it would be fixed. My care was at the dealership into 5:00 pm because I never received a call and nobody answered the phone I’m the service department. Frustrating. More
Nice people, they know what they are doing. Delivered the car on time, I recommend Delivered the car on time, I recommend More