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Hanlees Hilltop GMC - Service Center

Richmond, CA

4.4
275 Reviews

275 Reviews of Hanlees Hilltop GMC - Service Center

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November 02, 2023

Worst customer service I have ever experienced, in all 15 years I’ve owned a GMC. I gladly paid money out of my pocket to have my truck towed to another GMC dealer. I am disappointed my experience.was very u More

by roxana
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Jason, Ana, Ash
November 01, 2023

Clean , great service manager who was polite, courteous, and knowledgeable answered my questions very professionally More

by joyceegirl33
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
October 30, 2023

Jason was such a pleasure he took care of me and my car! Thank you Hanlees Hilltop Team! More

by Adriannaaddison92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasun
October 26, 2023

Super fast and easy check in. Advisor was extremely helpful. Will be returning because of the Advisor. More

by moreno.j.510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
October 25, 2023

Jason is an excellent asset to the dealership, customer service was amazing as is always!! More

by CHILLYWILLIE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason~Service Department
October 25, 2023

I call in to check see if the will able to service my truck since I don’t have appointment and the person answered the phone she said if I come now should be get my oil change right away More

by José García
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
October 25, 2023

Satisfactory guaranteed work I will recommend Hanlees Hilltop Buick GMC to others. Jason and staff are excellent to work with.. More

by desimsmill7
Recommend Dealer
Yes
Employees Worked With
Jason
October 18, 2023

0 communication skills, blant, rude to the point of ignoring my calls. Decided to purchase my next company vehicle somewhere else More

by YOSELINE2035
Recommend Dealer
No
Employees Worked With
Jason
October 14, 2023

No communication. Dropped my car off at 8:00am. Said they would call when ready. I also had an issue with rubbing on the passenger front side of the vehicle they n More

by NERINE67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
October 14, 2023

Nice people, they know what they are doing. Delivered the car on time, I recommend More

by ORMENEZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Galassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg James, Siavash Amirmehrabi
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