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Hanlees Hilltop GMC
Richmond, CA
312 Reviews
Welcome to Hanlees Hilltop GMC in Richmond, CA!
Hanlees Hilltop GMC strives as a dealership that stresses the importance of customer service, dedication, hard work, and most importantly, family. We are proud to serve Richmond, San Pablo, Oakland, Walnut Creek, Albany, Berkeley, and surrounding communities in the San Francisco Bay Area as your local GMC dealership! Hanlees was founded by brothers Dong K. Lee and Dong I. Lee, along with brother-in-law Kyong S. Han in 1993, so we’re backed by over 30 years of experience! Our staff caters to the local Spanish-speaking community and is familiar and trained in Espanol to help make your car buying experience that much better.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 312 reviews
August 31, 2023
Good customer service. They answered all my questions. The diagnostics, repairs/work are expensive! I had to leave the car a few times to wait for car parts to be delivered They answered all my questions. The diagnostics, repairs/work are expensive! I had to leave the car a few times to wait for car parts to be delivered which was inconvenient but they provided a ride home so that was great. More
by RVANDY2000
Verified CustomerEmployees Worked With
Andre
August 31, 2023
we will not return to this dealership for any reason. The customer service was not acceptable and we were treated terribly by Jason. He was disrespectful and condescending and rude. We had to call the co The customer service was not acceptable and we were treated terribly by Jason. He was disrespectful and condescending and rude. We had to call the corporate office in Fairfield and speak with Barbara to get a call back with a status of the truck repair. At no time were we told an additional part was ordered so we were under the impression that the work was in progress. If at any time Jason would have notified us re the part ordered we would have had expectations set. It is so easy to leave a message or send a text. We finally were called by Ash and given a status. He was better than Jason but not by much. Ash gave my wife his cell number and said to call him directly. He was responsive at first but that didn’t last. Long story short, we would recommend Hanlees for service or anything else. More
by tthompson0106
Employees Worked With
jason and Ash
August 29, 2023
Customer Service Agent courtesy well done. Speedy service. Explained all done and need to serviced on my SUV Including estimates. Speedy service. Explained all done and need to serviced on my SUV Including estimates. More
by W
August 28, 2023
Great to work with. They made the truck buying experience easy and quick! Also the detailing the new vehicle was amazing. They made the truck buying experience easy and quick! Also the detailing the new vehicle was amazing. More
by LWRAY
Employees Worked With
August 27, 2023
I had an issue with my vehicle and I was very happy. They fixed it in a timely matter and a reasonable price. I will be going back there for any problems with my vehicles. They fixed it in a timely matter and a reasonable price. I will be going back there for any problems with my vehicles. More
by Puggenavarro
August 24, 2023
Absolutely AMAZING! !!! I would not even consider taking my vehicles anywhere else. We always deal with Dean. We have had the best service! We are in Alamo but it is tota !!! I would not even consider taking my vehicles anywhere else. We always deal with Dean. We have had the best service! We are in Alamo but it is totally worth the drive! More
by JanieQ
Employees Worked With
Dean is the only one I know, Greg James
