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Hanlees Hilltop GMC
Richmond, CA
312 Reviews
Welcome to Hanlees Hilltop GMC in Richmond, CA!
Hanlees Hilltop GMC strives as a dealership that stresses the importance of customer service, dedication, hard work, and most importantly, family. We are proud to serve Richmond, San Pablo, Oakland, Walnut Creek, Albany, Berkeley, and surrounding communities in the San Francisco Bay Area as your local GMC dealership! Hanlees was founded by brothers Dong K. Lee and Dong I. Lee, along with brother-in-law Kyong S. Han in 1993, so we’re backed by over 30 years of experience! Our staff caters to the local Spanish-speaking community and is familiar and trained in Espanol to help make your car buying experience that much better.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 312 reviews
November 19, 2023
Friendly and knowledgeable in their areas of expertise. Good purchase experience. Would recommend to a friend. Good purchase experience. Would recommend to a friend. More
by steveh09
Verified Customer
November 15, 2023
I purchased A 2023 GMC sierra recently. The salesman Paul was extremely cool. Intellibeam and Lane keeping assist where not working straight out the gate. They would not give me a loaner ve The salesman Paul was extremely cool. Intellibeam and Lane keeping assist where not working straight out the gate. They would not give me a loaner vehicle only a Lyft ride and I thought that was low class. I purchased a used vehicle in the past from Ford and when it had an issue I got a loaner no problem just to show you a comparison. Jason in the service department made me feel more comfortable. The fleet manager just said anything trying to make things seem like that truck was fully inspected when it clearly was not. These are the reasons this dealership gets a 2 star rating from me and I cannot suggest it to my friends, family or strangers. Highly disappointed. More
by DENNIS.TAYLOR85
November 13, 2023
Excellent customer service. The advisors are warm and friendly. I would recommend Hanlees GMC Buick to friends and family who own vehicles in the GMC and Buick family The advisors are warm and friendly. I would recommend Hanlees GMC Buick to friends and family who own vehicles in the GMC and Buick family More
by ninos27@
Employees Worked With
Jason
November 08, 2023
Receptionist was nice, and very respectful, he let me know when everything will be ready. know when everything will be ready. More
by lawsonl7
November 04, 2023
The service tech Cynthia is great! ! I’m on 3rd GM vehicle now and she has worked on all of them. I get top shelf service from Cynthia!! I always request her to work on my trucks. ! I’m on 3rd GM vehicle now and she has worked on all of them. I get top shelf service from Cynthia!! I always request her to work on my trucks. More
by greg.moran
Employees Worked With
Cynthia
November 02, 2023
Worst customer service I have ever experienced, in all 15 years I’ve owned a GMC. I gladly paid money out of my pocket to have my truck towed to another GMC dealer. I am disappointed my experience.was very u years I’ve owned a GMC. I gladly paid money out of my pocket to have my truck towed to another GMC dealer. I am disappointed my experience.was very unpleasant. More
by roxana
Employees Worked With
Jason, Ana, Ash
