Hanlees Fairfield Toyota - Service Center

Eldin, was very helpful. He explained everything in detail and work was done within the scheduled time promised. I would highly recommend Fairfield Toyota service department. He explained everything in detail and work was done within the scheduled time promised. I would highly recommend Fairfield Toyota service department. I would give Thumbs up and 5 stars for Eldin. More

Very good service’s excellent performance excellent people every thing is good on time done people every thing is good on time done More

Brandon and Everyone was on time polite well trained very personable and properly informed and it is great doing business at Hanlees Toyota! personable and properly informed and it is great doing business at Hanlees Toyota! More

Service was great and service adviser CJ was on point with everything. Five stars for CJ! with everything. Five stars for CJ! More

Very accommodating and customer friendly, exert efforts to solve issues raised and try different ways to solve the problem to solve issues raised and try different ways to solve the problem More

I had to get my Prius towed in for service. My advisor Carlito, who I had never met, got my car in and finished my service that day without me having to miss work. He was very clear and kept me My advisor Carlito, who I had never met, got my car in and finished my service that day without me having to miss work. He was very clear and kept me informed of all they were doing. Thank you! More

Great service advisor was nice quick and easy will come back again thank you very much back again thank you very much More

Tony is the best! ! He always makes my service appointments simple and easy. Great guy and great service ! He always makes my service appointments simple and easy. Great guy and great service More

They tried to charge me $205 their "shop fee" to diagnose my car when the skip button on my steering wheel wasn't working with CarPlay. I was told that it was more than likely just a needed update to the sof my car when the skip button on my steering wheel wasn't working with CarPlay. I was told that it was more than likely just a needed update to the software. They wanted to charge me that fee when you can go on the Toyota website download the update software FOR FREE download it onto a USB and do the update yourself. NO ONE at the dealership told me that this was an option. I even tried calling the service manager and they have been dodging my calls. Saying that they'll call me back, and I never receive a call back. This is unethical practices. You should tell people that this is something they can do on their own. You wanted to charge me $205 for an update that took 10 minutes for me to do on my own and all I had to do was plug in a USB. Turn my car on and turn it off that is ridiculous. Do Better!!! More

Very nice customer service department, very helpful and quick response. Very friendly and service is top quick response. Very friendly and service is top More