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Hanlees Fairfield Toyota - Service Center

Fairfield, CA

4.7
1,022 Reviews

1,022 Reviews of Hanlees Fairfield Toyota - Service Center

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October 27, 2023

I was given the VIP treatment by my service advisor and got the results I badly needed. Thanks to Brett Jaramillo. More

by JUNGIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ruiter
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2023

My oil change was done and my SUV was given a clean bill of health. More

by JASMINECITA4U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ruiter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nataly Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2023

Great and I like not only the service but also the car loaner, though it’s a little bit pricey More

by D_RIZALADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ruiter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nataly Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Dokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Hayashi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Lenard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2023

I am writing about a Service Advisor. Patrick Moten is one of your best employees due to his professionalism, dedication and patience when encountering difficult situations. In this cas More

by lne7923982
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Moten
October 26, 2023

This is the second time the service technician recommended to my wife expensive repairs that were not needed. Will be using a different service center in the future. More

by BCJAHNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Ruiter
2.0
This rating includes all reviews, with more weight given to recent reviews.
October 25, 2023

Outstanding customer service! Very genuine and straightforward, all of my questions were answered. Exceeded expectations! More

by Alo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
October 25, 2023

I’ve been given the run around going on two days now. I still don’t have my repaired car back, and won’t have it until tomorrow! I’m very unhappy!!! More

by NANCY_BOYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick. Tony.
October 24, 2023

Love the customer service, especially the service department. Seating area is also comfy. Really like Ryan, he is my favorite. More

by Italianwine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ruiter
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2023

tech didn't install rotor shield correctly damaged tpms after buying new tires no further resolution More

by PRIMOLEONE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service dept
October 24, 2023

Ive been here 3 or 4 times now and I don’t think I’ve ever waited longer than 90 minutes for service which is great. Service reps are always professional, friendly and informative. Well worth the hour dr More

by Stefona Aaberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ruiter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nataly Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Dokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Hayashi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Lenard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pretty much everyone from sales to service at this point has been great.
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