Hanlees Fairfield Toyota - Service Center

Upon arrival with an appointment, on time, I was ignored by the young woman at the desk, as I stood there she took a man ahead of me, when I asked if appointments were being honored she responded by saying, by the young woman at the desk, as I stood there she took a man ahead of me, when I asked if appointments were being honored she responded by saying, 'Someone will help you shortly'. After approximately twenty minutes, Brandon Cablco introduced himself and proceeded with intake of my Automobile, he also suggested that my husband bring his Highlander in for servicing assuring me that he would get it in and serviced by end of day, he also offered to have a driver take me home. Once my husband arrived with his automobile, Brandon immediately proceeded him and arranged for a Lyft to drive us home. Brandon was thoughtful, informative, courteous and professional, he is indeed an asset to Hanless Toyota, appreciate him. Once at the Cashier, we were once again ignored as the young woman talked on the phone without acknowledgment of our presence, she never greeted us, I gave her our name, she pulled the paperwork, we paid, with no thank you for our patronage, as she looked away and picked up the phone again. Brandon Cablco, a wonderful human being that could teach many of his co-workers the finer art of Customer Support and Appreciation, I thank you for him. More

The service was good but the cashier didn't give me my discounts Didn't subtract my rewards that I had discounts Didn't subtract my rewards that I had More

I have had a positive experience with several of the service writers. Brett, Tony and Ryan. It's refreshing to have a nice team in place. service writers. Brett, Tony and Ryan. It's refreshing to have a nice team in place. More

Brandon took the time to explain the type of service my car was going to receive this time and after the service was complete, Brandon took the time to explain the findings and review the evaluation sheet car was going to receive this time and after the service was complete, Brandon took the time to explain the findings and review the evaluation sheet with me, More

Quality work within time frame Excellent customer service care and service done in the allocated time frame care and service done in the allocated time frame More

Service work done quickly and efficiently. Shuttle service was excellent as well Would definitely recommend them Shuttle service was excellent as well Would definitely recommend them More

Very helpful and thorough very thoughtful and friendly The representative made me feel good about buying my vehicle from Hanlees! The representative made me feel good about buying my vehicle from Hanlees! More

They chose the best service options and were very friendly and professional! Great customer service friendly and professional! Great customer service More

Not very knowledgable with services products you provide, pricing etc.. Need a better customer service next time pricing etc.. Need a better customer service next time More

I was told one hour and fifteen minutes for oil change and new wiper blades. It took two hours and my car sat in front of me, ready for 15 minutes while I waited for them to give me paperwork and new wiper blades. It took two hours and my car sat in front of me, ready for 15 minutes while I waited for them to give me paperwork More