Hanlees Davis Chrysler Dodge Jeep Ram - Service Center

I would have given one star for the service I received had it not been for Mohammed taking over for the situation and helping me. The girl who was SUPPOSED to be my rep bailed on or something.. Communica had it not been for Mohammed taking over for the situation and helping me. The girl who was SUPPOSED to be my rep bailed on or something.. Communication was terrible at the outset. No follow through on pre-ordering parts, no call with the estimate after inspection as agreed, no call to say the initial work was done, nothing. I finally just came back in the afternoon to see what was going on only to find my car sitting there and her gone. Mohammed introduced himself, answered all questions, apologized, and got me squared away. He was excellent. I wish I had been working with him in the first place. More

I needed a part replaced due to a recall. They also recommended I switch the battery. The price was a little high, but I'd been having issues so I just paid. They called me 15 minutes before They also recommended I switch the battery. The price was a little high, but I'd been having issues so I just paid. They called me 15 minutes before closing to let me know my car was ready, which was a bit annoying. But they stayed late so I could pick up, which was nice. More

Mai Lam was great we need more people like him. Customer service was great will be back Customer service was great will be back More

For general maintenance, oil change, air filter change, and tire rotation, with a 8am appointment, it still took over 3 hrs to complete. and tire rotation, with a 8am appointment, it still took over 3 hrs to complete. More

Good and timely courteous comfortable setting and clean surroundings. Rest rooms are on clean. Thank you surroundings. Rest rooms are on clean. Thank you More

When I was quoted for the key it was $200 a key. They ordered two keys even when I said it was one. I was told I need to pay for a second key because it was ordered even though I never authorized it They ordered two keys even when I said it was one. I was told I need to pay for a second key because it was ordered even though I never authorized it. Then the single key was $350 which is $150 more than the quote. I know it’s an estimate but I was never notified until the key was here and was told I needed to pay for it because it was here. If I was notified that it was $350 I would have cancelled the order. I never authorized the order of a $350 key. CA law requires that I have to authorize an orders over the original estimate. I will never suggest this location. The service was terrible and I was told multiple times that they don’t know where the mix up happened but I need to pay for it. More

Dealership has been responsive and helpful. My service representative was very helpful and flexible, and listened to our time constraints. My service representative was very helpful and flexible, and listened to our time constraints. More

Quick work and good communication. Overall good experience with this dealership. Truck was returned on time Overall good experience with this dealership. Truck was returned on time More

My service advisor was very courteous and professional. He showed me the recommended service requirements for the mileage on my vehicle and the price. He showed me the recommended service requirements for the mileage on my vehicle and the price. More

It went okay. Much better than my visit 2 years ago which was a terrible experience. I don't remember the representative. I don't think that there were enough peop Much better than my visit 2 years ago which was a terrible experience. I don't remember the representative. I don't think that there were enough people to work with the customers. More