Hanlees Davis Chrysler Dodge Jeep Ram - Service Center

For a dodge dealership that does not stock oil for diesel oil change is not acceptable. Went in for my Dodge Ram 1500 Eco diesel oil change which was supposed to be 1.5 hours to 2 hours give or take and was oil change is not acceptable. Went in for my Dodge Ram 1500 Eco diesel oil change which was supposed to be 1.5 hours to 2 hours give or take and was informed after they had drained my oil that they do not have the Oil for diesel and had to wait 4 hours to get my truck due to Dealership had o find and order oil. More

Service completed by timeline expected although was initially delayed due to computer being down and only one technician works on KIAs. Communication could be a better as I had to call and followup a c initially delayed due to computer being down and only one technician works on KIAs. Communication could be a better as I had to call and followup a couple times. Some expenses are higher at this KIA dealership than others. More

Employees always seem to be very nice. They always try to accommodate. I always appreciate the courtesy car wash. A little slow when trying to get answers or the service department. End re They always try to accommodate. I always appreciate the courtesy car wash. A little slow when trying to get answers or the service department. End results though are most important. More

Maily has to be the most unprofessional lazy service representative. No accountability on her part representative. No accountability on her part More

Tony, Service Department technician(? ), is the best employee in the public-facing department that this dealership has had in several years! Hope you can keep him. This dealership’s quali ), is the best employee in the public-facing department that this dealership has had in several years! Hope you can keep him. This dealership’s quality of service manager/ technician in Tony going forward. More

Tony is always punctual, courteous and takes the time to explain the services that will be done to the vehicle. Also, he keeps you updated on the status throughout. explain the services that will be done to the vehicle. Also, he keeps you updated on the status throughout. More

Extremely bad experience 4 1/2hr to do simple. Oil change and I understand the you can get busy or things happen but it is unacceptable to make someone wait that long if I would it know that I was Oil change and I understand the you can get busy or things happen but it is unacceptable to make someone wait that long if I would it know that I was going to wait that long I could’ve gone somewhere else simple as that and the seating outside the dealership very nasty they haven’t even change the garbage outside it was overflowing but the worst part is that the try to Over charge me 180 for oil change went have done it for way less very unprofessional I just went there for the necessary but never again More

Did not communicate with me, I had to call and was given excuses as to why my service was taking so long. excuses as to why my service was taking so long. More

I came in for headlights that only worked intermittently. $2300 later I was told the problem was fixed. It wasn’t till I was on the freeway at night road construction I realized the problem was not fixed and $2300 later I was told the problem was fixed. It wasn’t till I was on the freeway at night road construction I realized the problem was not fixed and they were still broken. Horrible customer service. I would never come here again. More

Mahamid is useless as a service adviser. He kept my car for almost a week without updating us on status then returned our car stating it was fixed only to have the problem reoccur. I took it He kept my car for almost a week without updating us on status then returned our car stating it was fixed only to have the problem reoccur. I took it back, he saw the problem, kept the car again for an entire weekend with no status update, when we called him back he stated he could not duplicate the problem. If I could have given him negative stats I would have. More