Hanlees Davis Chrysler Dodge Jeep Ram - Service Center

Good service, good help, good follow up. Got appointment, it was confirmed, left dealer for lunch, got call that car was ready, picked up car in a reasonable time. Work performed was three r Got appointment, it was confirmed, left dealer for lunch, got call that car was ready, picked up car in a reasonable time. Work performed was three recall notices. More

I was not satisfied with Maily’s customer service and how she handled my service appointment. I first called on 7/22 where she told me a part needed to be ordered before I could schedule an appointment. She she handled my service appointment. I first called on 7/22 where she told me a part needed to be ordered before I could schedule an appointment. She told me she would call me back when the part came in but she never did. When I followed up with her the next week, I had to call several times before I was able to speak with her and she seemed to have completely forgotten about the part that needed to be ordered. The part had not come in and I needed to wait again before I could schedule my service appointment. When I could finally schedule my appointment, she did not come out to meet me but instead called me 10 minutes after I arrived and without even a “Hello,” said, “Are you here yet?” Then, I had to wait almost an hour for the shuttle to take me home likely because she had forgotten to tell the driver I was waiting. Originally she told me the recalls would take 1/2 the day to complete and that she would call me when it was finished. She never called and I had to call 3 times to get updates about my car service and speak with other service advisors because she was always gone or had left for the day. I am certain that if I had not called continually to check to see if my car was ready, I never would have been notified. I finally had to call at 4:30 knowing the service department closed at 5 when I was informed my car was done. The receptionist and others were very helpful to assist me in the places where Maily had failed to communicate and provide customer service. However, the overall impression she leaves about Hanlees is that it is an unprofessional, uncaring and irresponsible business. If I ever had to come back here I would be certain to ask for another advisor to assist me or I would consider going to the Vacaville dealership instead. More

Excellent customer service from the time we arrived at the dealership to the time we drove away in our brand new Kia Seltos. the dealership to the time we drove away in our brand new Kia Seltos. More

No one answered the phone, checks voicemail or returns calls. Car at dealership for a month before even looking at it. I had to call regularly for the status of my vehicle. Horrible service! calls. Car at dealership for a month before even looking at it. I had to call regularly for the status of my vehicle. Horrible service! More

Poor communication, have to hound them for callbacks and info, very expensive, very long wait to get keys back, try to have you replace way more parts than necessary, $250+/hr labor info, very expensive, very long wait to get keys back, try to have you replace way more parts than necessary, $250+/hr labor More

Unorganized and poor communication. Had to wait at the dealership for 2 hours. Employee took keys to open cabinets with my car keys . Had to wait at the dealership for 2 hours. Employee took keys to open cabinets with my car keys . More

Read previous review by me. I was scammed with a bait and switch. Will not go back and will recommend everyone I know to avoid. I was scammed with a bait and switch. Will not go back and will recommend everyone I know to avoid. More

Worst service I have ever had here. It gets progressively worse each time I come. Mailey was not respectful of us or our time. Called to say our van was ready. We drive through Friday r It gets progressively worse each time I come. Mailey was not respectful of us or our time. Called to say our van was ready. We drive through Friday rush hour traffic from Vacaville. Turns out the van is barely even started. Pricing was completely ridiculous. She was rude. The whole experience was bad. You need more employees and to train them on how to treat customers. You just lost our business. More

I was misquoted, to the point of me feeling scammed. I tried to fix my window and replace my mirror. I was quoted at $525 for two days work. After two days I was told only the mirror was fixed for $969 I tried to fix my window and replace my mirror. I was quoted at $525 for two days work. After two days I was told only the mirror was fixed for $969 and it would be $1200 more to fix my window. They attempted to charge me 4x my original quote which is illegal. I was never contacted prior to work being done or parts ordered, despite the significant price change. I will never come here again, and might call PD over this bait and switch scams. More

Unfortunately, my experience with this dealer was not the best. After dropping off my car and being assured that it would be ready by the end of the day I received the call 3 PM letting me know that my routi best. After dropping off my car and being assured that it would be ready by the end of the day I received the call 3 PM letting me know that my routine service and recall would not be completed and asking if it was possible to have my car stay the night and be picked up in the morning. After expressing my need for the car so that I could go to work, they indicated that it is possible that one of the recalls might be able to be completed and that I would just have to bring it back. At 5:45 I received a call saying that one recall was completed, and the regular maintenance have been done. Before arrival I asked if I could pay using Apple Pay and they assured me that I could. Once I arrived, the people at the counter had no idea how to use the system, they were extremely unprofessional and it took two people to get the register up so that I could pay using Apple Pay after a significant wait. Looking at my receipt, there is no indication that any of the recalls were completed, there was no sticker placed on my window for my service over. Overall This was a bad customer experience. More