Hanlees Davis Chrysler Dodge Jeep Ram - Service Center

Tony was extremely helpful and thorough during my service. I greatly appreciate that he took the time to review the contents my maintenance package and was clear on what was covered and what other se service. I greatly appreciate that he took the time to review the contents my maintenance package and was clear on what was covered and what other services were recommended. I didn't feel like I was being taken advantage of, which I feel happens a lot in automotive businesses. So thank you! More

Tony was great. Very attentive and professional. Word word word word word word word word Very attentive and professional. Word word word word word word word word More

Great response for me. Fixed it fast. I’m happy with the nice lady service advisor. And the Jeep tech. Fixed it fast. I’m happy with the nice lady service advisor. And the Jeep tech. More

The car was not ready for sale when I made the appointmentto purchase it. This I didn't know until I arrived. Davis is not close to my home, not convenient at all. The car was advertised on the Ha appointmentto purchase it. This I didn't know until I arrived. Davis is not close to my home, not convenient at all. The car was advertised on the Hanlees website. I was at the dealership for 9 hours before the paperwork was done. When I was told I could come back when the car would be ready, I was also told if I did leave, and someone else came in for that car, they could sell it to them. I felt trapped. I was glad I brought a bottle of water, as I was never offered anything in that 9 hours. I purchased the car on August 9th. I am still waiting for a part to be painted and then installed. They have had the very small part for at least a month now. I'm tired of waiting for the call I was promised. In the beginning, I waited 2 weeks for 2 parts to come in. It was only after I stopped in after work one day, as I was in Davis, that I discovered they had both parts. And had those parts for some days. No one called me about that either. One of the parts came in unpainted. I asked if I was supposed to paint it myself. This is the door lock cover I have been waiting for since August 9. I was also told the tires were good. And that the spare tire was good. I have had to replace all 4 tires, and the spare is not usable. All 5 tires had bands showing on the inside. I had to spend $96 for a tow truck 2 weeks after I bought the car. The second time I needed a tow truck, I was closer to home so the insurance paid for it. Until I had the 1st blow out, I didn't know there was no car jack, lug wrench or clamping bracket to hold the spare tire and necessary equipment down. Yes, I looked at the car but wasn't able to spend much time doing that as it was being readied for sale. There is damage on the car from the use of the luggage rack from a previous owner. The rubber seal on the top corner of the passenger front door is torn up and off. There is a lot of wind noise, and I don't know how to repair it. I also only have 1 ignition key. The key part that fits into the ignition is very wobbly and I am unable to tighten it. When I asked about a second key, I was told there is only one and I could get a second key at Batteries Plus. Really? I didn't sit inside the car before I bought it. This is my 3rd 2019 Kia Soul, so I knew what the dash and such was like. What I didn't know, was that the lid on the arm rest/box was broken, until I got in it to drive away. I have it taped down which makes it unusable, until I can replace it. I bought a lemon. I honestly feel that "they saw me coming." An easy mark to sell a piece of crap car to. I truly don't know where to go from here regarding the door lock cover and a second key. I understand when a used car is purchased, it's "as is." It just seems a little more attention should have been paid to these issues the car had. An inexpensive vehicle isn't so inexpensive when 4 tires and a spare need to be purchased within 4 weeks of buying the car. I don't even know where to get the equipment needed to change a flat tire, and parts to hold the tire down. I've known how to change a tire since I was 16. Calling a tow truck is ridiculous for a flat tire. More

They were very communicative and kept me informed on when my car would be repaired, Tony was of great assistance. my car would be repaired, Tony was of great assistance. More

I just took my Kia Sorento for maintenance. Its a good experience every time I take my car for service. Thank you. Its a good experience every time I take my car for service. Thank you. More

Tony was everything you look for when servicing your car—friendly, knowledgeable and efficient. Thank you! car—friendly, knowledgeable and efficient. Thank you! More

I have had good experiences with Hanlees service department. They have always been punctual with vehicles I have taken for service needed. department. They have always been punctual with vehicles I have taken for service needed. More

My car is in the shop still. 5 months and counting. No word, worst service I have experienced. No communication other than me calling in. I was told through text my engine was ap 5 months and counting. No word, worst service I have experienced. No communication other than me calling in. I was told through text my engine was approved. Then told I was approved for one head unit. Then told I was approved for both head replacements. heads were installed and it had some failure issues. Now I have not heard back as to when I will eat my car back. I have not been offered a rental as my warranty states that it should. I have emailed them and no response. I called corporate and I get the run around. More

First was unable to book an appointment for two weeks. Once my car was there they quoted that it would be done by that Friday. Friday came and went and I called the service center multiple times without a Once my car was there they quoted that it would be done by that Friday. Friday came and went and I called the service center multiple times without an answer or call back for three days. Finally when someone called me back they said it would be that next Friday. That Friday came and went. I called on Monday and Tuesday multiple times without an answer or call back. I finally decided to drive down there on Wednesday to speak to someone in person. The person I talked to said the car still hadn’t been worked on and said he couldn’t have it done until the next Friday. He said there was nothing he could do for me even though you had the car from 8/20 to 9/14, almost a month. I got a text that next day that said the car was done. I told him I was out of town but could pick up Saturday. He said he would leave the keys with the sales agent. He texted later saying he forgot and I would have to wait until Monday. Very unsatisfied with my service. More