Hanlees Davis Chrysler Dodge Jeep Ram - Service Center

Poor communication lack of concern for customer needs errors in documentation information and very disorganize in general with service department and to a lesser degree the parts department at this deale errors in documentation information and very disorganize in general with service department and to a lesser degree the parts department at this dealership very difficult to work with! More

The place is confusing when you get there, a bunch of offices and no one talked to me. So I entered an office with someone in it and she was super rude when I arrived; I finally asked her to find the guy offices and no one talked to me. So I entered an office with someone in it and she was super rude when I arrived; I finally asked her to find the guy I spoke with on the phone and she said she would and then disappeared for a few minutes. Well he ended up being in the next office so she had no intention of getting him and I don't know what she went to do. Finally after 20+ minutes, I was able to leave my car. The guy I asked for was better and helped me but he kept leaving to take care of other things without saying much. It just was a very non-communicative experience lacking professionalism and customer service. The work they did was good but not sure worth it over another local service shop that's probably more affordable. More

Parts first individual quoted the incorrect tire type even when given the catalog numeric series, second parts rep Jeremy corrected the first parts rep who did not know how to read the catalog label for even when given the catalog numeric series, second parts rep Jeremy corrected the first parts rep who did not know how to read the catalog label for these tires, Garage tech fail to calibrate two wheels for vehicle claiming thier defective when it was him not understanding how calibrate for the oscillator fact for tires that size two BF Goodrich tires defective is not possible one perhaps not two in a row, this was confirmed to be the situation at another business that only deals in tires servicing. service department failed to communicate to customer what action will be taken for so called defective tires in relationship to a new order placed, payment, to be made at this stage of the process was never confirmed or communicated. A lack of respect for customer in how this was situation was handle poor communication poor resolution to situation poor handling of paper work and a general lack of concern for getting it right the work order for customer satisfaction, do not recommend this dealership the word is already going out to avoid this business if you own operate a Jeep vehicle. Take you Jeep else’s where. More

I sent my car in for service, took an entire day to remove some recalled fluid from my car but didn’t replace it as there “wasn’t enough time “ took it in again after the weekend to get the fluid repla remove some recalled fluid from my car but didn’t replace it as there “wasn’t enough time “ took it in again after the weekend to get the fluid replaced, took all day again, and despite assurances that the key would be ready for me to pickup after work, no one had any clue about it when I got there at 530. So now will have to go back again to get it sometime on my break and borrow a car for work yet again. More

Always super accommodating and helpful when coming in for service of any kind…whether routine maintenance, a problem to resolve, or a recall notice. Par excellence at Hanlee’s service. service of any kind…whether routine maintenance, a problem to resolve, or a recall notice. Par excellence at Hanlee’s service. More

Always friendly staff and they get the work done in a reasonable amount of time. I'm always kept aware of what's going on with my vehicle. Bought my vehicle at this location and excellent chance I'll bu reasonable amount of time. I'm always kept aware of what's going on with my vehicle. Bought my vehicle at this location and excellent chance I'll buy my next one here too. More

My Husband loves Mylie! Excellent Employee/ Resource for your Company! She is on it! Very efficient and articulate! We received notice from Jeep re: recall the notice arrive Excellent Employee/ Resource for your Company! She is on it! Very efficient and articulate! We received notice from Jeep re: recall the notice arrived by mail which was nebulous, confusing and very unclear. Notice said call 800 number and punch a bunch of buttons! ( Got to no one!) What is a U90 recall???? Also use some web site provides no help especially for my Husband, who is computer illiterate! His Wife (that’s Me) is relentless in pursuit of truth and information never gave up! So Mylie ordered the part and we get to return in a few weeks for repair! More

Nora was wonderful and very helpful she has a calm sweet personality that made me look at the car and the benefits to my life personality that made me look at the car and the benefits to my life More

The dealer’s lobby was cleaned and spacious. Observing from the lobby, it seem like the dealer was a bit understaffed. Some of the employees seemed a bit stressed due to the calls and food traff Observing from the lobby, it seem like the dealer was a bit understaffed. Some of the employees seemed a bit stressed due to the calls and food traffic. More

My service advisor, Miley, was professional and made sure that all my issues were addressed. that all my issues were addressed. More