Hanlees Davis Chrysler Dodge Jeep Ram - Service Center

Ramon took excellent care of me yesterday. But the office is not super organized and does not communicate well. It took me three tries to get a replacement part for my car. I had to keep talki But the office is not super organized and does not communicate well. It took me three tries to get a replacement part for my car. I had to keep talking to the same service tech, but eventually talked to everyone and ended with Ramon who finally got me taken care. As a client the office process is confusing. More

Bad communication, long wait times for repairs (1 month+), did not install the recall update the first time I brought in my Kia (resulting in it being broken into and stolen), the employees handling month+), did not install the recall update the first time I brought in my Kia (resulting in it being broken into and stolen), the employees handling phone calls were confused when I asked for updates about my car and put me on hold for long periods of time. Broke my car battery and wanted me to pay them $300+ for a new one. Dismissive when I asked for a time estimate of repairs. Forgot to tell me when my car was repaired because the person handling my case went on leave and the office would not answer my insurance agent’s calls for over a week. More

Needed some tires and oil change and they delivered great service! I’ll definitely be using them again in the future. service! I’ll definitely be using them again in the future. More

It’s the worst service I’ve had, they are liars and 😡 super bad service super bad service More

No opinion of the service center ive never used them before but they lack in other areas before but they lack in other areas More

Came in for a normal maintenance service interval. They had it for 2.5 hours but did not change the oil due to service advisor removing it from the work order. Original service advisor decided to leav They had it for 2.5 hours but did not change the oil due to service advisor removing it from the work order. Original service advisor decided to leave early so manager had to step in. They had the truck for another hour to just change oil and filter. Oil overfilled by 1/2 court. $200 shop rate coupled with xxxxing terrible experience, I’m never letting these clowns touch my xxxx again More

This is by far the worst customer service I have ever experienced. I personally am a 5 time Kia Customer and first time Kia Davis customer and am hugely disappointed. Sale of car was rocky, ended up bein experienced. I personally am a 5 time Kia Customer and first time Kia Davis customer and am hugely disappointed. Sale of car was rocky, ended up being 10k over what we agreed upon for warranty, license, tax, etc when we got to financing. The salesman promised us a spare key and it has been 3 months (March 2023-June 2023) and still no key. I have called 11 different times with no return call and went there in person 5 additional times. The last time I was there in person the Sales Manager walked over to Parts to personally order the spare key for us (May 26 2023). He stated it would be a maximum of 5 days to order the key. Still no key as of today June 16 2023. I placed a phone call to the dealership once again yesterday June 15 2023 to which they said they haven’t ordered the key and they would and I needed to wait another 3-5 days. I have spoken with Nora on several occasions and she has been pleasant with the exception of yesterday. When on the phone with her she told me “we’ve been busy and I don’t have time for this” and “no we don’t put people on hold so we need to call you back”. I requested a call back from the manager after their meeting and no one has called. When asking to speak with the manager on the phone, the salesman said “we can’t do that, it’s not like it’s going to make the key come any faster”. I have been locked out of the vehicle twice now and had to go through insurance and pay someone to get my keys out both times. We’ve had one oil change there (May 27 2023). I paid 90$ more than I was quoted and the service took 2.5 hours. For just a tire rotation and oil change that they said would be done in 45 minutes. More

Services is slow bad customer services happen more then 3 times the same situation we coming back because other kias are far aways from we're we coming from. Really dissatisfied with poor customer services.. times the same situation we coming back because other kias are far aways from we're we coming from. Really dissatisfied with poor customer services.. need to improve a lot before a change my mind. More

Ramon was great at taking care of the Ram recall. Service department is great and I will be using Hanlee for my next service and purchase Service department is great and I will be using Hanlee for my next service and purchase More

Good service knocking out all of the PDI Vehicle's being delivered out of our 400 delivered out of our 400 More