Hanlees Davis Chrysler Dodge Jeep Ram - Service Center

Worst dealership I have ever interacted with. We had an appointment for a repair that was under warranty. It took months for the part to come in. Our appointment was for 8 am. They said it would We had an appointment for a repair that was under warranty. It took months for the part to come in. Our appointment was for 8 am. They said it would take four hours. At 8 am nobody was there to receive the car. At 4:30 pm no one had called to give an update. They kept the car overnight. They said it would be done by 1 the next day. It wasn’t ready until 3:45 pm. The service tech said he had originally told us it would be a 24 hour job which is not true and he hung up on me. The service manager I spoke to said the tech spent 5 hours on the car. I asked why it wasn’t completed in the timeframe we were promised and he said they probably just got backed up. I understand getting backed up but there was zero communication on their end to us about the length of repair. We were without a car for two days and had to make many arrangements for the drop off and pick up and getting people to work minus a car. Mohammed was so rude about the whole thing I will never take our car there again. More

Customer service can be improved. Our car was being serviced for warranty-related repairs. The car ended up being held for one whole month. We had to call numerous times within th Our car was being serviced for warranty-related repairs. The car ended up being held for one whole month. We had to call numerous times within the month for updates, contact was never initiated by Hanlees to provide an update. More times than others no one was even available to pick up the phone and we’d be holding on phone for almost 10 minutes while it dialed. Lastly, just a general sense of authenticity and better attitude to convey to the customer that you ‘want’ to help is what we felt was lacking when we dealt with service there from certain individuals. More

Repair was covered under mopar warranty with a small deductible but took two days to get confirmation what was needed. deductible but took two days to get confirmation what was needed. More

The staff are friendly and the 16,000 mile service check up was quick and efficient. We spoke with Miley and couple of fast before our appointment to confirm and she was super friendly and helpful! up was quick and efficient. We spoke with Miley and couple of fast before our appointment to confirm and she was super friendly and helpful! More

Terrible customer service and long phone call wait times. You have to bug and bug to get any sort of response on your vehicles progres. You have to bug and bug to get any sort of response on your vehicles progres. More

No communication. Inattentive to issue/concerns. Young, inexperienced. Did not communicate with Jiffy Lube about the vehicle. Took forever for anyone to call me back. Inattentive to issue/concerns. Young, inexperienced. Did not communicate with Jiffy Lube about the vehicle. Took forever for anyone to call me back. Took it for a test drive, Tommy and I talked about concerns and still nothing was done to look further into the problem. More

Good, got an an appt quickly. it was nice to be sent home on lyft.. It's very busy it was nice to be sent home on lyft.. It's very busy More

Went in for a scheduled maintenance service appointment and ended up being at the dealership for two hours for an oil change. and ended up being at the dealership for two hours for an oil change. More

Doing a good job working with us to PDI hundreds of vehicles getting repairs performed and recalls addressed vehicles getting repairs performed and recalls addressed More

It took me four months to get my car service for a new transmission service tech never got back to me and let me know the status of my car. She says I will keep you informed. Never call me once. transmission service tech never got back to me and let me know the status of my car. She says I will keep you informed. Never call me once. More