Hanlees Davis Chrysler Dodge Jeep Ram - Service Center

Horrible customer service. No communication with the customer or between the departments. I will never go back to David Hanlees No communication with the customer or between the departments. I will never go back to David Hanlees More

The customer service was excellent, they were able to identify and correct all the issues I had. identify and correct all the issues I had. More

Brought my jeep in for a check engine light. Had appointment and it took two days to finish. Tech did not replace thermostat housing with a new gasket. It blew most of the coolant out on the way Had appointment and it took two days to finish. Tech did not replace thermostat housing with a new gasket. It blew most of the coolant out on the way home. I have pictures of gasket it was hard, brittle and cut. Found screwdriver left in engine compartment. Missing random caps and components not secured with factory hold down clips. Jeep was returned to dealership before 0800 opening next day. Employees were showing up to work after 0800 to open. Dealership appeared to be going out of business. General cleanliness and grounds unkept. Employees left for lunch without turnover causing delay in vehicle return. Keys misplaced at at end of day pickup on second day return. Questioning if techs are certified or qualified to work on vehicles. Left feeling unsure of the quality of service. With this huge list of negative issues. Our service manager seemed to be concerned and really helped deescalate the situation ensuring it would be taken care of. This is an honest review. It has been several days and the emotions are gone. More

Extreme lack of communication, unable to access service tech when needing to, took two days to change transmission fluid and called me after hours to tell me my car was done but couldn’t be picked up until tech when needing to, took two days to change transmission fluid and called me after hours to tell me my car was done but couldn’t be picked up until the next day More

Mohammed and the general manager were great, Mylie not so much. She was in a hurry not understanding what I had paid in advance. Mylie was trying to over charge me, She kept saying you need to pay $675 over much. She was in a hurry not understanding what I had paid in advance. Mylie was trying to over charge me, She kept saying you need to pay $675 over and over not listening to what I was saying. It was a good thing the service manager helped me when I picked up my car. He saw and understood what I was saying. More

Competent service representative I appreciate the mechanics letting me know what repairs are coming up mechanics letting me know what repairs are coming up More

This is an excellent dealership. I trust them and I think they do good work. On my last visit, unfortunately things didn't go as smoothly as I think they should. I went in for a batt I trust them and I think they do good work. On my last visit, unfortunately things didn't go as smoothly as I think they should. I went in for a battery check. Of course the battery did not charge as it should so I needed a new battery. They had zero batteries on the shelf. Called other Kia dealerships was told initially that they had one and they were going to bring it in and then ultimately they didn't have it really in stock. So I had to pay more for a non OEM. They of course said it would be warrantied just like it was from Kia. But all of it took too long. Again, I do think this is a very good dealership or I wouldn't go there. More

Worst service ever. Total waste of time. Constantly upselling. Staff always changing. Make promises they can't keep. Total waste of time. Constantly upselling. Staff always changing. Make promises they can't keep. More

Wait time when pulling into the bay is too long. Service advisor is not knowledgeable on vehicles in general. Overall the Hanless service experience is poor Service advisor is not knowledgeable on vehicles in general. Overall the Hanless service experience is poor More

Worst treatment by a business that I ever received. I should have read the reviews before I came to this garbage place. I should have read the reviews before I came to this garbage place. More