Hanlees Davis Chrysler Dodge Jeep Ram - Service Center

Maily did not communicate with us on updates. When we finally went in two weeks after a vehicle was dropped off she still had no answers when we asked her to help with a Rent-A-Car. She told us s When we finally went in two weeks after a vehicle was dropped off she still had no answers when we asked her to help with a Rent-A-Car. She told us she would not do so and that if I did not like it, I could have my car towed and leave she would not deal with me anymore. She had a breakdown in the office and said she was overwhelmed. a me Mechanic witnessed the entire event More

The employees are always friendly & cordial. I wish my car would have been ready in a more timely manner, but oh well, they did what they could. I wish my car would have been ready in a more timely manner, but oh well, they did what they could. More

Horrible customer service and communication. When I take my car in for service they always seem surprised and burdened. When I take my car in for service they always seem surprised and burdened. More

Customer service advisior not experienced to communicate with service technician with regard to vehicle repair requirements. Failed to provide status of ongoing progress resulting in vehicle repair lasting with service technician with regard to vehicle repair requirements. Failed to provide status of ongoing progress resulting in vehicle repair lasting two days more.than necessary. More

Went as it should have. No surprises It was a wonderful experience as always Perfect No surprises It was a wonderful experience as always Perfect More

Miley said the car would be ready and it wasn't - even the following day. She was unprofessional and lacked basic communication skills including ability to provide work order upon check in or at any time the following day. She was unprofessional and lacked basic communication skills including ability to provide work order upon check in or at any time prior pickup. She also failed to return phone calls. When my husband and I came into the dealership in hopes of getting any update, Miley was defensive and unhelpful in simply returning our vehicle to us. We raised our voices in frustration and the dealership's response was to call the police! We could not believe the lack of service and professionalism that was displayed. More

They did a good job. They did a great inspection on my truck and let me know all of the concerns they had about it and broke everything down to me, and made sure I unders They did a great inspection on my truck and let me know all of the concerns they had about it and broke everything down to me, and made sure I understood it. More

I had an appointment. There was no shuttle or complementary vehicle available to utilize. I ended up Uber-ing to a friends house as they told me it would take 2hrs. (Again There was no shuttle or complementary vehicle available to utilize. I ended up Uber-ing to a friends house as they told me it would take 2hrs. (Again, no ETA on shuttle or other transportation) Got a call an hour later that it was ready. Asked again about shuttle. No ETA from when i originally dropped off my car. (1.5hrs ago) Ubered back. Took 30mins for me to get my keys. I will say: they said they were short staffed, so I understand the situation, but don't call me to come back if its not ready. & maybe offer a shuttle that is really available? More

At 8am appt nobody there till 8;10 Employees weren't there on time If they make appt they should be there on time there on time If they make appt they should be there on time More

Asked for a tire rotation. Was charged, and tires weren't rotated I was charged $40, for a service that was not completed Was charged, and tires weren't rotated I was charged $40, for a service that was not completed More