Hanlees Davis Chrysler Dodge Jeep Ram - Service Center

Actual work is fine. Poor communication at all levels. They don’t return phone calls. Fail to estimate how long work will take. Drop off process is inefficient and wastes Poor communication at all levels. They don’t return phone calls. Fail to estimate how long work will take. Drop off process is inefficient and wastes a lot of time More

My experience with Steve, internet sales manager, was great. He made sure I got every rebate possible, was kind and outgoing to both my daughter and I and made sure we felt like we were part of the famil great. He made sure I got every rebate possible, was kind and outgoing to both my daughter and I and made sure we felt like we were part of the family. More

I have a 2024 Jeep and they tried to say I put aftermarket lights and scammed me out of 300 for a diagnostic. I will not be going here anymore. aftermarket lights and scammed me out of 300 for a diagnostic. I will not be going here anymore. More

Horrible service . Waited about an hour before they could find the keys to match the car we inquired about. Not able to Test drive due to a dead battery was told I coul Waited about an hour before they could find the keys to match the car we inquired about. Not able to Test drive due to a dead battery was told I could return it if after driving it if I didn’t like it… Then After taking delivery of the vehicle being told I can’t return it.. very unhappy with dealership overall. Not recommended More

Would not recommend this place. Tony in the service department lies constantly. They had my car for 6+ months. My car came back with damage and now pursuing legal action against thi Tony in the service department lies constantly. They had my car for 6+ months. My car came back with damage and now pursuing legal action against this place. More

Everyone here is both professional and friendly. Tony was extra great. My first time with him as my service writer. Made sure I got in and out as I was just there for a routine oil change type servi Tony was extra great. My first time with him as my service writer. Made sure I got in and out as I was just there for a routine oil change type service. I always appreciate the consideration of my time. I've been going to this dealership for the last 4 years with my Kia Sportage. They've taken great care of me every time! More

The Pacifica is my first Mopar. I have dealt with Hanlees GMC previously for my GMC pick up I have dealt with Hanlees GMC previously for my GMC pick up More

“Poor” doesn’t even touch how bad the service was here. Spent 3 months chasing down the service advisor constantly in an effort to replace a single part, only to end up with the car in worse shape than whe Spent 3 months chasing down the service advisor constantly in an effort to replace a single part, only to end up with the car in worse shape than when the whole process started. Nothing that was promised to me at any point, from arrival date of the part to when the part could be painted to when someone might call me with updates at any point in those months, happened as it was promised… and then before the part could even get installed, they managed to dent & scrape up one of the doors badly enough that it needs replacement. Bought the car new, paid in full, in the spring; over 50% of the time I’ve owned it has been spent dealing with this xxxxxxxx instead of being treated like a valuable customer. I will never trust this dealership with my car again and I will be telling others about how horrible my experience was. More

Thank you to the service advisor Tony who was very understanding and helpful to my husband and I to let us know what was going on with our 2016 Dodge Dart. Appreciate getting our recalls and check eng understanding and helpful to my husband and I to let us know what was going on with our 2016 Dodge Dart. Appreciate getting our recalls and check engine light fixed. More

Robert did a great job getting my car in after I noticed it sat there for an hour. Quick service after and great to work with. it sat there for an hour. Quick service after and great to work with. More