Hank Graff Chevrolet Davison - Service Center

Fast and easy scheduling and service… the employees are always helpful and friendly every time I’m there! always helpful and friendly every time I’m there! More

The service was prompt and the staff were friendly. I will bring my vehicle back to this vendor in the future. I will bring my vehicle back to this vendor in the future. More

First time using the service department at Graff. Was a Very good experience and work was done in a timely manner and with expertise. Everything communicated well from start to finish. Was a Very good experience and work was done in a timely manner and with expertise. Everything communicated well from start to finish. More

Hank Graff in Davison, MI is a trusted dealership. Everyone is nice and friendly. The service department opens early and you don’t have to wait all day! The staff here are professionals and they un Everyone is nice and friendly. The service department opens early and you don’t have to wait all day! The staff here are professionals and they understand the customers needs. More

I was lied to about the price and the lights still on. I called Justin and no call back. I won't even. Bring my car for the oil change anymore. This is the 2nd vehicle they charge a fortune and didn't fix I called Justin and no call back. I won't even. Bring my car for the oil change anymore. This is the 2nd vehicle they charge a fortune and didn't fix never again. More

I sincerely appreciated the schedule accommodations since I confused my scheduled day. That’s customer service. I confused my scheduled day. That’s customer service. More

Gary in the service department was great to work with. Kept me informed the whole time my car was in for the turbo replacement. Kept me informed the whole time my car was in for the turbo replacement. More

Had a 4:00 apt for oil change and tire rotation. After car was completed, I noticed damage to my lug nuts and oil driping from oil filter? My car only has 13,000 miles and Hank Graff did the firs After car was completed, I noticed damage to my lug nuts and oil driping from oil filter? My car only has 13,000 miles and Hank Graff did the first oil change 6 months ago. I pulled car into lane 3 and a technician went under car and said there was no leak, that it was residual oil and he wiped it off. He looked at the lug nuts and said somehow the impact gun caused it and they would order and replace on my next tire rotation. After paying $94.00 you don't expect any problem. Thank you for taking care of mistakes when they happen. More

The dealership has had possession of my vehicle for 78 days and counting the first 35 days. The vehicle sat on the lot getting minimal repair time. The communication was absolutely terrible when it came days and counting the first 35 days. The vehicle sat on the lot getting minimal repair time. The communication was absolutely terrible when it came to giving updates. I would have to call and call leaving voicemails and waiting days for responses to get a very limited amount of information on what was actually being done to my vehicle. In the first 35 days, they had only fixed one of the many issues listed on the intake form and claimed it was ready for pick up. Only for me to get the truck back and realize nothing was actually fixed. Fast-forward to the 77th day in my vehicle is ready for pick up once again however, this time I didn’t even make it out of the parking lot of the dealership before realizing the sounds that I had been waiting to be addressed had only gotten worse in the dealerships possession. At this point it had been my third trip to the dealership to get my brand new vehicle from them. keeping in mind it is a 50 minute drive one-way so a two hour round-trip this dealership has not only waste of my time my money and my patience, but still has failed to fix the vehicle properly. The truck was purchased October 14, 2024 with 21 miles on it. It currently has 799 miles and had only been driven for three days out of my 81days of ownership. More

I had a check engine light and a recall, and they got me right in and took care of it while I waited right in and took care of it while I waited More