Hank Graff Chevrolet Davison - Service Center

Very pleased with the performance of the maintenance team. I keep coming back that should tell something about how I feel about the dealership and the folks that work there. team. I keep coming back that should tell something about how I feel about the dealership and the folks that work there. More

I used to be happy with Graff service, especially working with a service rep that is no longer employed by the dealership. My most recent experience was buying tires and a 4-wheel alignment in December 2023. with a service rep that is no longer employed by the dealership. My most recent experience was buying tires and a 4-wheel alignment in December 2023. One (or more) tire was a defective. Graff agreed and did a load force balance to overcome the defect. It worked - sort of. I still had a faint pulsating noise at high speeds (not present prior to the change) and a pull to the right. The Graff service manager said, "no issue found" and Graff officially washed their hands of it. (I had a similar issue with tires on a brand-new Malibu years ago. Issues with the tires out of the gate, dealer spent a little time and declared - no issue found. 2 years later and fed up with the pulsating, I bought new tires and magically, the issue disappeared.) In September, 2024, I had another shop do a 4-wheel alignment on the car and the pull to the right magically disappeared. I still have the faint pulsating noise at high speeds with which I am stuck. I guess that can live with it, since I have no choice. The car in question is a 2013 Impala. It is in very good condition, needing more maintenance in its golden years. Since the Graff service rep's declaration of no issue, I have spent $2,396.65 at another shop in town. My other car, a 2006 Monte Carlo, that is also in excellent condition, now also goes to the independent shop for maintenance. $1,921.11 in maintenance dollars since my beef about the Impala tires. Bottom Line: Defective new tires do exist. Technology can't put a band-aid on all of them. Sometimes the retailer needs to bite the bullet, send them back to the manufacturer and install new, non-defective tires. I may end up at Graff again; when something occurs with one of my cars that only a dealer shop can fix. More

Always helpful folks there. However I had a small windshield chip and thought I was supposed to get an email receipt for it. However I had a small windshield chip and thought I was supposed to get an email receipt for it. More

great service great communication and kind they listened to everything i had to say and took real good care of me to everything i had to say and took real good care of me More

it is the little things that drive me crazy about bringing my Tahoe in for service to Hank Graff, the old sticker was left on the windshield from last oil change, The vehicle was in tow mode when I p bringing my Tahoe in for service to Hank Graff, the old sticker was left on the windshield from last oil change, The vehicle was in tow mode when I picked it up. The set cover and floor mat for service was left in the vehicle. This is about the third time I have had little things that were not done at this dealership. Last time it was the oil message was not reset and there was no new sticker put in the window the time before that. Also it would be nice if they would give you a heads up that the price of an oil change has increased. More

Disappointed I was not shown my oil dipstick once completed even though I stated I needed to see it once completed. completed even though I stated I needed to see it once completed. More

Very thorough and they listen to your concerns. Strive to complete your experience to your satisfaction. Strive to complete your experience to your satisfaction. More

The Hank Graff staff were very patient with me, they listen to my needs and wants with a new car. Thank you Chris & Tyler for your time and patients. listen to my needs and wants with a new car. Thank you Chris & Tyler for your time and patients. More

Service guy couldn't find vehicle. Said mechanic may have went to lunch when test driving it. There was no reason to test drive when the work had not even started. Said mechanic may have went to lunch when test driving it. There was no reason to test drive when the work had not even started. More

Quick service and timely updates. Work was even done well before the estimate. Much appreciated Work was even done well before the estimate. Much appreciated More