Hank Graff Chevrolet Davison - Service Center

Very professional and energetic staff that go out of their way to get it right the first time. their way to get it right the first time. More

I took the car in for an oil change, tire repair (slow leak - tire pressure was only about 28psi in the leaky tire), and tire rotation. While at lunch, they called me to ask the location of the lug nut ke leak - tire pressure was only about 28psi in the leaky tire), and tire rotation. While at lunch, they called me to ask the location of the lug nut key. I said it was most likely in the glove box, and asked whether the dealership had one of its own if mine wasn't found. I was told that, if they couldn't find mine, they would have to go through a box of miscellaneous keys, trying to find the correct one, and it would add time to my vehicle service. They did not do the tire repair - said they could not find the leak - and they moved the underinflated tire to its new location in the rotation without adding air. The service summary stated, "adjusted tire pressures and fluids to manufacturers specifications". Obviously, they did not. And, my pet peeve: the technician changed the position of the driver's seat in order to move the car within the dealership. The seat was set for a normal size person. The technician apparently thought it was a good idea to change the owner's setting to ensure he could be as comfortable as possible for the 60 seconds he was behind the wheel. Here's an idea: leave the owners settings alone. More

They were very friendly, professional and thorough. They did a great job repairing my vehicle from the accident damage caused by a careless driver. They did a great job repairing my vehicle from the accident damage caused by a careless driver. More

The fact that I made an appointment, that no one asked about, and then had to wait an hour and a half until I went and asked where my car was is ridiculous. To top it off, the girl working in the garage w about, and then had to wait an hour and a half until I went and asked where my car was is ridiculous. To top it off, the girl working in the garage was VERY rude about letting her colleague know where my car was and saying things like “well she’ll just have to wait, the sheriffs car came before her” which was in no way acceptable. No one came out to tell me why I was waiting so long or that any kind of priority car needed to go ahead of me or anything. The guys working on the oil change side were very nice and helpful, especially when it came to getting my car. More

I didn't even have an appointment and they took me right in. I couldn't believe how efficiently and quickly they took care of me. in. I couldn't believe how efficiently and quickly they took care of me. More

Had a great experience at Hank Graff friendly staff and great deal on new Silverado truck. great deal on new Silverado truck. More

Was very pleased with the way we were treated. Third car we have bought from Hank Graff. Third car we have bought from Hank Graff. More

Great fast friendly service as always. Did everything they said and called with updates. Definitely recommend Did everything they said and called with updates. Definitely recommend More

Oil change was fast. Service folks were cheerful and very friendly. Never had a bad experience here. Service folks were cheerful and very friendly. Never had a bad experience here. More

Fast and easy experience at Hank Graff. I love the detailed video they send you showing you the underside of your vehicle and what may or may not need fixing. I love the detailed video they send you showing you the underside of your vehicle and what may or may not need fixing. More