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Handy Toyota - Service Center

St. Albans, VT

4.6
1,300 Reviews

1,300 Reviews of Handy Toyota - Service Center

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July 11, 2017

Best service ever. Our vehicle broke down near St. Albans and once we got it towed, they were able to look at it the same day, give us a rental, and provide timely estim More

by Zbaby15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Luneau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Richard
May 05, 2017

Excellent Service As usual Nate provided very responsive excellent recommendations. Easy, Knowledge Person to work with. Provided helpful recommendations and service More

by Steve Ingalls
Recommend Dealer
Yes
Employees Worked With
Nate Richard
March 31, 2017

Excellent service Staff was courteous, friendly and helpful. The process of buying my Toyota certified used Corolla was quick and painless. Accommodations were made for More

by pattiny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade McDonald, Jaime Longway
March 04, 2017

Bought 2 vehicles there on 3-3-17 ALI WAS WONDERFUL. WHAT A PERSONALITY. DID A FANTASTIC JOB ON GETTING MYSELF AND MY HUSBAND GOOD TRADE INS ON MY CAMRY FOR A RAV4, AND A TACOMA FOR A More

by RAYMOND REGNAUD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Kamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2016

What a great team Handy Toyota has, period! Went in for an oil change, 3 hours later we drove home in a new Highlander! Our story: Had an appointment for an oil change. Only 2 lease payments More

by JakeU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zak Longe, Jaime Longway
July 15, 2016

Perfect place for an easy change I didn't know I'd be changing cars last Tuesday but when it turned out to be the expedient thing to do I knew there would be no problems. Even though More

by RAVsforlife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Kamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wade McDonald
December 18, 2015

SERVICE DEPARTMENT - AWFUL Brought my vehicle in for a Toyota recall. Three days later my car was ready. Picked up my car and was broken down on the side of the road just feet More

by Vermont
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Patrick Bell
Dec 21, 2015 -

Handy Toyota responded

The subject vehicle of this review is a 2007 Toyota Camry which has in excess of 213,000 miles. The vehicle owner came in for an extended coverage program initiated by Toyota which addresses excessive oil consumption. The dealership performed repairs for this program. The owner of the vehicle was provided with a no rate charge rental vehicle during the repair process. It was conveyed to the vehicle owner during this visit that the water pump was leaking and that the battery failed a load test. The owner declined these repairs. The vehicle displayed indicator lights after it was picked-up from these repairs. The owner was advised that the symptoms as described are consistent with a battery failure the replacement of which had been declined. The vehicle’s battery was subsequently replaced by a third party. The owner later called indicating the lights were back on after the battery was replaced. The dealership offered to perform a no charge review of the work with a no rate charge rental vehicle provided. The dealership determined, after several hours of diagnosis, that the failure is internal to a computer control unit for the skid control. Estimate for repair is $2085.18 installed. The dealership’s review involved both diagnosis of the condition and full review of the wiring harness input to this unit in order to verify whether or not we had mistakenly damaged these components. We did not damage these components. The customer was advised of the findings. She had no interest in listening to the explanation aside from wanting repairs made at no charge. As the only charge the dealership is guilty of in this instance is that of working on an older vehicle, we are not in a position to make a goodwill repair in excess of $2,000. It should be noted that we spent several hundred dollars between diagnostic labor and rental vehicle value in the course of making an earnest effort at quality control review and diagnosis. The vehicle owner has appealed this case to the President’s Office at Toyota National Headquarters. The President’s Office concurs with the dealership’s position and did not offer the vehicle owner any assistance regarding this matter. -Respectfully- Joe Luneau Handy Toyota

November 17, 2014

Great The service is always great, everyone is always so pleasant. If I ever have any questions or concerns they always get answered. I am always pleased wi More

by dlareau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
November 05, 2014

Service experience was excellent I have a Toyota Prius and my hybrid battery was failing. I called for an appointment and was lucky enough to speak with Nate Richard. He was very rea More

by Kathy C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Richard
November 01, 2014

First service appointment On October 31, 2014, my Dad and I took my recently purchased certified vehicle in for the first service appointment. Check-in was quick and painless a More

by esims87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Richard
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