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Handy Toyota - Service Center

St. Albans, VT

4.6
1,300 Reviews

1,300 Reviews of Handy Toyota - Service Center

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October 07, 2020

Had a warranty service performed. Excellant service was performed. Comfortable & clean waiting area also. Had oil, filter, tires rotated and state inspection as well. Thank you ! More

by figureit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Richard
Oct 08, 2020 -

Handy Toyota responded

Thanks for your feedback! We're glad to know that your recent experience with our service department went so smoothly, and you left completely satisfied. Let us know if you ever need anything else!

October 02, 2020

I had an excellent service visit. Tires, brakes and oil change. Went quckly and smoothly. Everyone was very polite. Rich was very helpful as my service advisor. More

by Bradley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Luneau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich
Oct 03, 2020 -

Handy Toyota responded

Thanks so much for your feedback! We're happy to hear that your experience with our service department went well, and that you found Rich to be pleasant as well. We hope to see you again!

September 30, 2020

Tracy and the service team did a great job: now have quiet brakes, updated software and info on on my vehicle all within the context of keeping safe during the pandemic. Thanks guys! More

by wpadraicsmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy
Sep 30, 2020 -

Handy Toyota responded

Thanks so much for your feedback! We're happy that your vehicle is running smoothly again, and that your experience with our service department went well. Best wishes to you!

September 30, 2020

Easy to set up service appointments online. Get to pick from a wide range of days and times. When I arrived for service today it was easy to add on a couple of small items I needed to have addressed. My ve More

by RJO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Mattison
Oct 01, 2020 -

Handy Toyota responded

Thanks so much for your feedback! We're in the process of expanding our service department, and some big changes have been occurring over the last few months. It's great to know that you found the entire process went so smoothly, and that Robert could adequately answer all your questions. We hope you come see us again!

August 01, 2020

Excellent service! I have enjoyed Handy Toyota’s excellent service very much. They are always courteous and efficient, and the service is done right the first time. Fo More

by Bcurtis66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason, Wade McDonald
Aug 03, 2020 -

Handy Toyota responded

Thanks for your review! We appreciate the kind words, and are pleased to hear that your service appointments have gone so smoothly. We look forward to seeing you again!

July 28, 2020

Service Was able to take care of an additional request and a recall that I was not aware of. Courteous. Clean. Updated as needed. All done in a timely manner More

by Wayne’s Woman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan. Sorry so bad with names. Everyone I interacted with was great!
Jul 29, 2020 -

Handy Toyota responded

Thanks for your feedback! It's great to hear that your experience with our service department went so well. We hope to see you again!

June 14, 2020

Excellent customer service when I picked my vehicle up. I appreciated they called me later the same day I dropped it off to touch base with status and asked if I wanted anything else done. I appreciated thei More

by mel.green15
Recommend Dealer
Yes
Employees Worked With
Rich
Jun 15, 2020 -

Handy Toyota responded

We really appreciate the feedback, thank you! Handy's is very glad to know your customer service experience with our service department was nothing short of outstanding. The suggestion to wipe down wheel rims following a tire swap will definitely be passed on to our service department. You're absolutely right in saying that doing a complete and thorough job, for every job, is the best way to show our customers how much we value them. Thank you again, we hope to see you soon!

May 15, 2020

Satisfied customer The dealership took my car in immediately because it could not be driven. Within 2 business days they had it fixed. They called me to keep me inform More

by James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Patrick Bell, Nate Richard
Jun 03, 2020 -

Handy Toyota responded

James, we're glad to hear your experience with our service department went so smoothly! Our staff definitely understands the importance of having a safe and reliable vehicle. We hope to see you again, whether it be for repairs or for regularly scheduled maintenance!

March 25, 2020

15,000 mile care . 03/19/20 my wait time was supposed be an hour. I waited 2 1/2 hours as work order sat on their desk. I watched all the newer customers come in, wai More

by lbj52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Longway
March 14, 2020

90k mile service Great service, Great customer service from Jason. Only issue I have is $125/hr labor rate.WOW. Otherwise top notch everything! Love Toyota cars! Esp More

by davidroyvt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
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