Hanania Mitsubishi

Great Experience I came into the dealership 6 months ago to buy a vehicle and wass unable to buy the car I wanted. Three days ago, I received a phone call from Yohan t I came into the dealership 6 months ago to buy a vehicle and wass unable to buy the car I wanted. Three days ago, I received a phone call from Yohan the manager there. He asked how I was doing and if I was still interested in the Mitsubishi Outlande, and they he could get me into one. At first I was sceptical, bit I decided to make a appt and go in. When I first arrived I was greeted by Tim and was asked if he could get me a bottle water while he went to get Yohan. Yohan was prompt and introduced me to Yip a polite and professional salesman. After a few mins I was test driving and falling in love all over again with the Outlander. Long story short the dealership has completely changed from 6 months ago, this time I was treated like a queen and was able to leave with the Outlander of my dreams. Management, sales and experience was amazing this time. I highly recommend this dealerahip. More

NEVER AGAIN! I purchased a 2014 Mitsubishi Outlander from orange park Mitsubishi (new) The vehicle had less than 10,000 miles when it started having issues So far I purchased a 2014 Mitsubishi Outlander from orange park Mitsubishi (new) The vehicle had less than 10,000 miles when it started having issues So far my vehicle has been in their service center OVER 4 times same issue (leaking coolant & over heating) and they can't figure it out. I've been stranded and missed work because of this vehicle multiple times. Now not only do I have same issue (coolant & overheating) but a new and even more serious issue.(will not accelerate and has a warning light that says slow down transmission overheating) So I took it back to the dealer. The only time I get any updates as to the status is if I call and even then I get told we will call you back and NEVER get a return call. I called today after almost a week of no news, I'm annoyed and even more confused I was told by Berry that the transmission needed replaced (day after I went to have it fixed) he said they knew that but was figuring out the coolant leak...now today Mark basically tells me the tech drove my car and can't find any issues with the transmission (even though it wouldn't accelerate and a warning light came on while i was taking it there) but wait there's more (just like a bad infomercial) they still don't know where coolant is going. So this new hunk of junk has been sitting there either not looked at for almost a week or I was lied to either way I'm furious. This has been an ongoing issue and I am at my breaking point of trying to resolve it. More

Overall very good but room for improvement. They have a very clean and professional enviroment. I delt with Yipp who was very friendly.This is the best car buying experience I've had to date. Te They have a very clean and professional enviroment. I delt with Yipp who was very friendly.This is the best car buying experience I've had to date. Test driving went smooth my salesman was friendly and not overbearing. Once I had settled on the model and trim I wanted, the negotiating didn't go too bad. I had an issue with the way they gave me their offer though it was just written in pen on a scrap piece of paper. They had an offer for my trade in and for the vehicle but nothing about an interest rate ( I wanted to finance through them) it was a Saturday at the end of the month so when I made my counter offers the responses took longer then usual. It took about two hours to come up with a deal. They took about another hour and a half to come up with the final paperwork for me to sign and their car registration database went down so I had to leave with a dealer plate. After the paperwork was signed one of the other salesman helped me grab stuff out of my old car. The car had a flat tire indicator and they didn't know how to reset it this was kind off surprising to me ( in fiats you have to drive for about 10 minutes after filling it and it goes off) I got a good deal, they made some money and I would recommend. The salesman also drove 30 minutes to bring me the registration the next day so I didn't have to go to them. I was there 9 hours total and about three of that was after we made a deal. Room for improvement for sure but no red flags. More

The Fiat Family September 29 2014 Lyn and I bought a Fiat 500 L. We loved it from day one. We loved experience and later with our scheduled service. Mark is always ri September 29 2014 Lyn and I bought a Fiat 500 L. We loved it from day one. We loved experience and later with our scheduled service. Mark is always right on top of everything. As my age advances I decided to look for upgrading to a 2015 500l Trekking. Our car was a showroom display. A fast and painless transaction took place. Our new car with a automatic has exceeded our expectations. Maybe next year we will do it again, who knows. Jamie, Richard, and the sales staff are awesome. Stop by for a visit. And say hi and that Ron referee you. Ron A. And Lyn-Marie Enriquez More

best experience ever buying a car They were wonderful. They were straight up on pricing and not pushy. They listened to what we wanted and worked with us to make a great deal for b They were wonderful. They were straight up on pricing and not pushy. They listened to what we wanted and worked with us to make a great deal for both of us. I have never had a car buying experience this great. Definitely would buy from them again! !!!!!!!!!! More

Great experience, drove 400 miles to buy a car! I am so pleased with my purchase from this dealership. Blake Luker and Phil Mang took excellent care of me. The process was seamless and smooth. The I am so pleased with my purchase from this dealership. Blake Luker and Phil Mang took excellent care of me. The process was seamless and smooth. The car I purchased looked hand picked, had every option I was looking for. Everyone was very nice and accommodation. I would highly recommend buying from these folks. Very accommodating! More

I drive from Saint Augustine so they can work on my Fiat. The service department here at Fiat of Orange Park is top notch! Mark always brings to my attention what needs to be done, before it is done. He has g The service department here at Fiat of Orange Park is top notch! Mark always brings to my attention what needs to be done, before it is done. He has gone above and beyond to make sure the vehicle is taken care of and looking good as well. My Fiat is washed and vacuumed when I take it in. It may be a small detail, but an important one. I have never had any issues with my vehicle not being serviced correctly. The entire experience is a very relaxed non-threatening one. There is no pushing of fixing everything at once. When I do come in for service Cindy always greets me with a warm smile and makes me feel comfortable. They always let me know how long it will take. This usually allows me to sit and enjoy some coffee (Coffee provided by them) and do some work on my computer. Before I know it all is done with my vehicle and it is time to go. They will only contact me if I am needing to be reminded of service or to ask how their service was. I have found over the past year, Fiat of Orange Park's service department, is professional in every aspect of their business. There are many places that I can take my vehicle in Saint Augustine, but Fiat of Orange Park is the only place I will take my Fiat. More

TeamWork and Disposition! Was The Total Experience at this Dealership That I Was Hoping to Receive and I Did. I Traded my 18 year old Camaro Which I Was Also Given A Very fare trade in price for not Like this Dealership That I Was Hoping to Receive and I Did. I Traded my 18 year old Camaro Which I Was Also Given A Very fare trade in price for not Like Other Dealerships i had Visited. Thankyou! Ryan Jordan was very Cordial in his Salesmanship and Very Professional. Zach Wilson In Finance was The Same and got me a low rate and id not try to sell me things i did not need like most other dealerships. I Revisited the Dealership the following day for car cleanup and DFI Treatment through the service Dept and Mark Cummins got me in and out in a timely manner. Everybody i don't know all there names but they were very nice as well, No Pressure here at All! I Want to thank all the named above for a Great Over all Experience. More

This dealership may very well be the only hassle free dealership on the planet. I've been to numerous dealerships too; not just recently, but also over the years so I have some experience with dealing w dealership on the planet. I've been to numerous dealerships too; not just recently, but also over the years so I have some experience with dealing with dealerships. Over the years I've purchased at least 6 new vehicles from various dealerships. The sales person (Judelyn Larkin) was very friendly, knowledgeable and helpful. The sales manager provided me with a quick and fair value of my trade; not after 2 hours of negotiating, but immediately as I had asked. The entire sales team was curtious and professional towards my needs and exceeded my expectations. I would recommend this deanship to anyone looking for a new or used vehicle; especially a Fiat. This dealership is worth the drive from anywhere! More

the dealership doesn't register or transfer your tag to your new car until it has expired or you get pulled over and are given a ticket for them not completeing the transfer or newal process. Then they to your new car until it has expired or you get pulled over and are given a ticket for them not completeing the transfer or newal process. Then they will not reimburse you for any of your charges even when it was the mistake of the title clerk and ot the F&I person at Fiat. The buying process was great but when comes to knowing the buisness and taking care of the customer they are horrible. they will tell you to your face what they want you to hear and then when you leave they do nothing to help you. Very bad manangement by Mr. Williams who I hold fully responsible and lied to me twice saying that he would take of my issue. He is a liar and I will not recommend any of the dealerships associated with this company. I will also repost this to the better buisness bureau and to my finance company Santander. I will recommend them to watch out for being ripped off by this dealership. I paid money through financing my used car and then the dealership did not complete their end of the transactiona dn becaus eof this I now have to pay more to get my vehicale registration from them. I will not give them any of my hard earned money for their mistake and it is a matter of principle now. my can stay expired for a year and I will contact a lawyer to handle any charges I incure during this time. Never in all of my years buying a car have I experienced a dealership not completing their end of a deal. As far as I am concerend and I'm sure my finance company will agree they owe me the money back that was paid for the tranfer fee of my tag which was not EVER completed fully for almost three months. More