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Hampstead Pre-Owned

Hampstead, MD

4.5
793 Reviews
Here at Hampstead Pre-Owned, we stand behind every car we sell. We also use real time market analysis to ensure that you never over pay for your car. All pre owned vehicles go through a rigorous 175 point inspection before being offered for sale. We do our very best to ensure our customers never get a bad vehicle, and if one happens to slip through the cracks, don't worry because we got your back! Honesty and integrity is what we do and our reputation is important. Thank you for considering Hampstead Pre-Owned for all of your automotive needs. Come and be part of the family.
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1111 S Main St

Hampstead, MD

21074

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Showing 793 reviews

December 13, 2023

Alejandra was excellent! The whole team at Hampstead Pre owned was amazing! They worked super hard to get me into the car I wanted and I’m so happy with my new used Ford Esca More

by aogle83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Birdsong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alejandra
December 11, 2023

They’re so friendly here and they always help me get what I need. This is the third car I’ve bought from them and I’d definitely come back for sure More

by knorton0107
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo, Jason in finance
December 07, 2023

I enjoyed working with Alejandra to find the right vehicle for me. I had a pretty specific set of criteria I needed for price, size, year, safety, others. It was a treat to see some many options tha More

by CoryH
Recommend Dealer
Yes
Employees Worked With
Alejandra
December 05, 2023

I recently had the pleasure of purchasing a car from Hampstead Pre-Owned, and I must say that my experience was nothing short of exceptional. From the moment I walked into the showroom to the moment I d More

by BrianW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Birdsong
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2023

Terrible customer service, they are scammers! They advertise a price on line, and put another price on the paper work and did not even bother to explain why the car price changed, only until I as More

by serosales82
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Anthony Birdsong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Hampstead Pre-Owned responded

Thank you for bringing your concerns to our attention, and we sincerely apologize for any frustration you've experienced. We take customer feedback seriously, and we're committed to addressing your issues promptly. We understand the importance of transparency in the car-buying process, and it's disheartening to hear that you felt misled. We acknowledge the discrepancy in pricing and the lack of initial communication regarding the financing process. We apologize for any confusion caused and are actively working to ensure that our staff provides clear and accurate information to all our customers. Regarding the car's history, we are concerned to learn about the discrepancies between the Carfax report and the condition you observed. Unfortunately, if the Carfax does not report an accident we have no way to confirm it was prior to us purchasing the vehicle. We value your feedback and would like the opportunity to address your specific concerns directly. Please contact our customer service department at 443-605-4902.

November 30, 2023

The entire team was just so courteous. Wes was such a joy to work with. He was very patient and encouraged us to check out the vehicle as many times as it took us to feel comfortable. I wo More

by iadamshu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Birdsong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes
November 29, 2023

Service was excellent from start to finish. Shout to Raquel who was our salesperson. Thanks for everything. More

by match318
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raquel
November 28, 2023

Everything went smooth the salesman polite and helpful. Sales team made suggestions that saved money. More

by gley
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Anthony Birdsong
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2023

Fantastic experience! Had a great selection of cars to choose. Loved the price and service! They even fixed minor scratches and dings. Will definitely use HPO again! More

by Steve Whisler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Birdsong
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2023

My salesperson Raquel was great. The experience was smooth and I am so happy with the car I got. I had a list of wants and I got everything I wanted within my budget. Additionally wh More

by Sara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Birdsong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raquel
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