Hampstead Pre-Owned

Really nice experience here with the staff. Mike G was excellent in explaining the processing of their vehicles and recommended some alternative options to consider. No pressure, great prices! Mike G was excellent in explaining the processing of their vehicles and recommended some alternative options to consider. No pressure, great prices! Robert in finance was patient and transparent about coverage options and I am happy to not only have a good rate but even a hybrid battery warranty on my new Prius! Awesome More

They added and HPO certification fee of $695 and freight of $399 after I had decided which vehicle to purchase. I complained and they changed the cash price of the vehicle from $12,599 listed in their onli of $399 after I had decided which vehicle to purchase. I complained and they changed the cash price of the vehicle from $12,599 listed in their online advertisements to $13,194. The check tire pressure warning was on and they said they would have it fixed. We had gone about 15 miles when it turned back on and they had not repaired the sensor but just turned it off. Two days later the vehicle would not go into gear. We are taking it back to get it repaired and will post how that goes. More to follow. More

Sam was great! I was happy with the due diligence of the finance manager also! I was happy with the due diligence of the finance manager also! More

AWSOME SELECTION OF CARS! GREAT PEOPLE TO WORK WITH! EVEN WENT BACK TO BUT A SECOND CAR 2 WEEKS LATER WITH MY DAUGHTER! WOULD RECOMMENDED THIS PLACE TO FREINDS AND FAMILY. GREAT PEOPLE TO WORK WITH! EVEN WENT BACK TO BUT A SECOND CAR 2 WEEKS LATER WITH MY DAUGHTER! WOULD RECOMMENDED THIS PLACE TO FREINDS AND FAMILY. More

Very personal and attentive service. Worked with me to find the vehicle I wanted in my price range Worked with me to find the vehicle I wanted in my price range More

I was very pleased with staff, prices and overall experience. We will use them again. experience. We will use them again. More

Absolutely do not waste your time or money at this dealership. Time more than anything. The sales people will give you their whole pitch about how they take pride in the quality of the cars they sell dealership. Time more than anything. The sales people will give you their whole pitch about how they take pride in the quality of the cars they sell and yet, I didn't even get mine off the lot before realizing the a/c didn't work. Then there was zero communication and I sat at the dealership for an additional 4 hours while they replaced it. Every time I did ask how much longer I was told about a half hour, or it shouldn't be more than an hour. I live 30 min away so there was no point in getting a ride home just to turn around and come back if it truly would have only been that long, but it wasn't. Then they gave me the car with an IOU for a new radio, and talked up how great the new one would be. They never ended up installing it correctly and I was told that it would be "too expensive and take 4 weeks" to be able to hook up the steering wheel controls. The radio was never installed correctly and there is a missed connection somewhere in the wiring because half the speakers don't work and the whole thing will randomly shut down. They claim they fixed it but never actually did and never even bothered to check the steering wheel controls again despite me asking several times about it. The car has also been in and out of the shop there 4 times for a studder at 1,500rpm. A common problem in Honda's is that the Torque Converter goes bad and that is exactly how it presents when it is an issue. This has also been an issue since I bought the car and they keep saying they will fix it. Three times it was bandaided until finally the whole transmission started acting up and they finally replaced the torque converter. I finally just got my car back tonight after they had it for an entire month, yes A WHOLE MONTH, just to replace the torque converter. I was told for about a week that it was in the shop and should be done that day and I'd get an update later. Only for that update to never come. Driving the car back today, the light on the dash board to indicate that it is in drive was blinking again. According to the manual that means there is an issue with the transmission. So after a month, there is still a bigger issue now than just the torque converter because it took them so long to actually fix the problem in the first place. This place is extremely unprofessional and obviously does not actually care at all about the quality of the cars they sell. They are junk. More

They added $900 to the price without being upfront about it. Also added a warranty we didn't ask for and now we have to fill out more forms to cancel that. Decent price and nice inventory, just read the cos it. Also added a warranty we didn't ask for and now we have to fill out more forms to cancel that. Decent price and nice inventory, just read the cost list (very small print) before signing More

Great experience, everyone we worked with was very friendly and helpful! We didn't even make an appointment (oops!) and they still were able to accommodate us in a very timely manner. Employees commun friendly and helpful! We didn't even make an appointment (oops!) and they still were able to accommodate us in a very timely manner. Employees communicate well with one another and make sure that you are taken care of. Have purchased more than 1 vehicle from this location and have been pleased with the quality of the pre-owned vehicles they offer. More

We called ahead and asked for a specific car that was listed online (even gave the stock #) to make sure it was available. They assured us it was and we made an appointment to come that same day to buy. listed online (even gave the stock #) to make sure it was available. They assured us it was and we made an appointment to come that same day to buy. We drove over an hour to get there and as we walk in, the car is being sold to someone else. Completely unprofessional and wasted our time after lying to us that the car would be available. Do not recommend at all due to their lack of respect for customers. More