Hampstead Pre-Owned

I would recommend MO (Morelia) to anyone. She was straightforward, honest and very friendly. Our experience was smooth and efficient. This was our first time at Hampstead; however, we will de She was straightforward, honest and very friendly. Our experience was smooth and efficient. This was our first time at Hampstead; however, we will definitely recommend it to our family and friends who are in the market for a car. We also appreciated Jason's support as our finance representative. We were very pleased. More

Great experience at Hampton preowned. Nemo did a great job in sales. Jonathan, the service manager was very thorough in explaining the remainder of the auto warranty. Everyone there w Nemo did a great job in sales. Jonathan, the service manager was very thorough in explaining the remainder of the auto warranty. Everyone there was very friendly and knowledgeable. Thank you for the great experience. We are definitely enjoying the car we purchased! I have mentioned this location to others to purchase vehicles. Great experience!! More

My experience at Hampstead preowned could not have been better. Kiran, the customer care rep, greeted me and had me entered into their systems within minutes, and was very friendly and welcoming. The sales better. Kiran, the customer care rep, greeted me and had me entered into their systems within minutes, and was very friendly and welcoming. The sales person who took care of me, Kim MacMaster, was efficient and attentive, and got right to the job of helping me narrow down my choices. (She also has a great sense of humor, always a plus in a potentially anxiety inducing situation.) The whole experience was low stress, and I left that day with a car that I am very happy with, at what I felt was a very reasonable price. I deliberately waited almost a month before I submitted my review, so that I could see how the dealership dealt with any little problems that might surface with the car. I had one, I called them, and they immediately put one of their mechanics on the line, who explained what I was experiencing, which turned out to be operator error. Modern cars are so loaded with innovative features, some of which I was completely unfamiliar with! The mechanic got me straightened out right away. I am quite satisfied. I will give you this warning: this place does a hopping business. Peruse their website and come in prepared. When I was there there were three cars that I wanted to look at. While I was test driving my number three choice, my number one choice was sold out from under me. So, do your homework, and come ready to act. They will do their best for you. More

Not honest. Gave me the ol' "bait & switch" Drove 1.5 hrs for a specific vehicle. The vehicle price was listed on Auto Trader, then reviewed the listing on their Gave me the ol' "bait & switch" Drove 1.5 hrs for a specific vehicle. The vehicle price was listed on Auto Trader, then reviewed the listing on their website. We visited the dealer, a sales rep allowed us to test drive the car, then offered to repair the minor issues. The car itself was a five year old car with 69k miles on it. It was in very good condition. The price listed was good. After the test-drive, we went into the office with the sales rep. We told the rep we were paying “cash” (check) and would not be financing (they encouraged us to finance and said we could pay it off early, but after questioning we found out that the earlier would be 6 months). Anyway, the rep disappeared into the other room for a while, then cam back with a sheet of paper that had the advertised price with SEVERAL OTHER LINES WITH COSTS, including “certified vehicle cost” and a few other fees. These costs were $3,547 dollars! THESE FEES WERE NOT DISCLOSED ON THEIR WEBSITE OR AUTO TRADER’s website. I am not an experienced used-car buyer, but this is not honest. We left the dealership because now the price went from a “good deal” to a fair or even poor deal. So I wasted 5 hours of my life on this bad experience. So why am I giving the rating a “2” instead of a “1”? Because other than the failure to disclosed the 16% ($3.5k) “markup”, they were nice people. For some reason, the executive management/ownership thinks this practice is “normal”, honest, and good business? Maybe I’m naive, but I’m also a businessman and in my business, we don’t do that. TOTAL HONESTY/INTEGRITY is always the best way to run a business! More

My experience at the Hampstead Pre-owned Dealership was excellent. Roman was very knowledgeable and helpful in the process of getting my car. Everyone at the dealership was very friendly and I would defini excellent. Roman was very knowledgeable and helpful in the process of getting my car. Everyone at the dealership was very friendly and I would definitely recommend them to anyone looking for a used/pre-owned car. It was a great experience. More

Great selection Great Customer Service the entire staff was helpful the time spent was minimal. Hampstead Pre owned awesome place if looking for good car at a fair price was helpful the time spent was minimal. Hampstead Pre owned awesome place if looking for good car at a fair price More

Hated the process of buying cars but Hampstead pre owned make it quick and easy! make it quick and easy! More

Mo was really quick to respond to my inquiries and was super accommodating; she even picked me up or arranged rides for me to and from the dealership when I didn’t have a way to get there. This was the se super accommodating; she even picked me up or arranged rides for me to and from the dealership when I didn’t have a way to get there. This was the second vehicle I bought from Hampstead Pre-Owned; the first vehicle lasted me 3years and would have kept going if it hadn’t been stolen and totaled, which was what brought me to H.P.O. for my second purchase. Mo made a difficult time much easier. They treat their customers like a priority and are eager to help even after the purchase is finished. I had a few minor issues just after purchasing my second vehicle, small things like the key fob needing a new battery and the front tag needing a bracket, and Kiran worked to get those issues resolved for me as quickly as possible at no extra cost to myself. My only complaints are, 1. that the vehicle I bought this time around was filthy and I had to clean it myself and because it wasn’t professionally cleaned there is a stench of old milk in the vehicle that I am working on fixing; there was dried milk caked onto seatbelts and crumbs and milk staining the seat upholstery. And, 2. that they ran my credit when I told them I was paying cash but this was likely a miscommunication and probably wont be most peoples’ experience anyway as most folks probably finance, so IF you plan on paying cash, just reiterate that you do not wish your credit to be run and it shouldn’t be a problem. Overall I have had pretty good experiences both times buying vehicles from Hampstead Pre-Owned. The staff have always been friendly and helpful and their vehicles seem to be in decent shape mechanically. I’m really pleased with the lifespan of the first car I bought from them. Time will tell if this second one holds up as well! More

Best dealership I have ever been too. The customer service is top notch and unmatched. My needs were met, the time I spent in the dealership did not take all day and the finance manager G The customer service is top notch and unmatched. My needs were met, the time I spent in the dealership did not take all day and the finance manager Gary made me feel comfortable in the decision I made with the truck I bought. I didn’t feel like all the dealership wanted was my money. All my questions were answered effectively and I left the dealership feeling confident on the purchase I made. More