Hammonasset Ford - Service Center

Great dealership--Sales and service both top-notch-and know their product..Would highly recommend them to anyone interested in a Ford product. Fine American product know their product..Would highly recommend them to anyone interested in a Ford product. Fine American product More

Very professional team of knowledge staff members; courteous and friendly to all. Service and parts department work extremely well together to help the customer’s needs. courteous and friendly to all. Service and parts department work extremely well together to help the customer’s needs. More

Experienced great service with every visit, very professional and knowledgeable crew. Estimates for costs and time to repair were very reasonable and right on. Would definitely recommend them. professional and knowledgeable crew. Estimates for costs and time to repair were very reasonable and right on. Would definitely recommend them. More

great service experience can't think of any other place to bring my car. Sal was honest and let me know what I needed even researched after market parts for my VW to bring my car. Sal was honest and let me know what I needed even researched after market parts for my VW More

I took my Explorer in for service and everyone was friendly and professional from the office staff to the technician, Sal Salafia. The work was very well done and I wouldn’t hesitate to return for fut friendly and professional from the office staff to the technician, Sal Salafia. The work was very well done and I wouldn’t hesitate to return for future services. I highly recommend Hammonasset Ford and tell friends who are in need of a quality mechanic. More

Sal Salafia Service Manager assisted with Unique problem on 2020 Ford Explorer XLT. Beginning January 2020 Contacted Customer once a week with update. Multiple Issues confirmed with Ford Engineer. Sal took on 2020 Ford Explorer XLT. Beginning January 2020 Contacted Customer once a week with update. Multiple Issues confirmed with Ford Engineer. Sal took time to explain Problem Until Ford Motor Company Agreed to Repurchase Vehicle. also Krisse Sward contacted customer with Rental Vehicle updates. both Staff are Personable. More

Hammonasset Ford is spectacular! Great sales staff and service personnel each time there the experience is great! Staff is personable but the always smiling Krissie is amazing!! service personnel each time there the experience is great! Staff is personable but the always smiling Krissie is amazing!! More

Hammonassett Ford’s service has been tremendous. They are helpful and thorough. Their staff has been friendly and professional. I’m confident in their work. are helpful and thorough. Their staff has been friendly and professional. I’m confident in their work. More

Worst Parts & Service support Bought new Focus ST in 2017, great experience with sales. Their parts and service department is some of the worst unprofessional service I've seen. Bought new Focus ST in 2017, great experience with sales. Their parts and service department is some of the worst unprofessional service I've seen. I ordered plastic fog light housing for passenger side. They mistakenly gave me the drivers. No problem, so I went to swap. I understand part number is different due to orientation of holes. They told me I had difference of over half what was originally paid. This makes completely no sense and just a way for hammonasset to bring in more money. I've now re ordered from Monaco Ford for same price I paid initially. I will be buying another new car beginning 2021 and it will not be from hammonasset. I am also going elsewhere now for my maintenance. Justin More

Service department is lacking.. Tried to call and schedule service for my car. All you can get is an answering machine. No one ever returns the call. I scheduled service on-line and Tried to call and schedule service for my car. All you can get is an answering machine. No one ever returns the call. I scheduled service on-line and specifically ask for a return call to confirm the appointment. No one ever returns the call. Upon arrival at the scheduled date, ask to speak with the manager to let them know that they have communication issues as the scheduler does not return calls. Manager was argumentative and very unprofessional. Basically refused to service the car due to letting know that the scheduler does not return calls. Long story short - called Branford Ford, spoke with a service writer (Nick) who was happy to see the car the same day and fixed the warrantee issue. A+ service! Remember you have choices where to bring your car and there are way better choices than Hammonasset Ford. Think of Branford Ford, Whaling City Ford, Saybrook Ford, Dowling Ford, Tasca Ford, Hoffman Ford or others. Even Goodyear, Firestone, Midas, or others are better choices. If they cant provide good service why would you want to buy a car from them? More