Hamilton Volkswagen

I contacted Hamilton VW on two occasions over the past month to initiate a discussion regarding trading in my current VW (which was the second car I had financed through their dealership). After waiting a month to initiate a discussion regarding trading in my current VW (which was the second car I had financed through their dealership). After waiting a couple weeks for someone to contact me, I simply decided to look elsewhere. In the end, I traded in my VW and got into a brand new 2011 Nissan Juke SV. I was thinking of getting a Tiguan, and due to the sales team's inability to respond to a repeat customer they lost a sale and I am now driving a car that I would have otherwise completely overlooked. But I digress, let me get back to some of the additional issues that led me to look elsewhere. As it is well known that their service department is overpriced, that is common knowledge and shouldn't be used as a negative when rating a particular dealership; however, the problems of Hamilton VW's service department extend well beyond that primary issue. Having owned a couple VWs (Passat and a Jetta), I've had my fair share of memorable moments (not good memories). One particular time, I had made an appointment to bring my car in for a 40k service. They gave me a loaner and I went to work. I received no phone calls, no price quote, nothing. Then around 3pm, I receive a voicemail that my car is ready to be picked up and it would cost $875 (don't remember the exact price but do remember it was almost $900). I was in disbelief and honestly figured they had mixed my service report with some other unfortunate person. I called back and it was confirmed - the standard 40k service, with no other work - no brakes, rotors, nothing - cost $800+. It was explained that the car was practically disassembled and everything was gone over with a fine tooth comb. I paid, because thats what I asked for, but a heads-up on the cost would have been helpful. I also had a common problem with both the passat and the jetta. When going over bumps, a chirping noise could be heard coming from the wheel area. The service writer on my first car told me on first two visits dedicated to correcting this problem that they couldn't reproduce the noise - thats BS, I heard it every single day. Finally, on my third visit, they discovered the that the wheel bearings were bone dry and required lubrication. They fixed the problem and it was covered under warranty - could this be why they didn't want to fix it the first two times? It wasn't like I was in any kind of inherit danger, it was just an auditory annoyance yet still their job to correct. This same problem occurred on my second VW. Every time I brought the car in for service, they would say that they could not reproduce the sound. I even told them to look at my old records because it was obviously the same issue. Again, nothing was done to correct the issue - I gave up and dealt with the annoying sound. The straw that broke that camels back occurred right around the time I was waiting to receive a return call from the dealership when looking to purchase a new Tiguan (which never occurred). I had placed a call to service department because I had a flashing exhaust system malfunction light - pretty serious issue as per the owner's manual. Now, in the past, when calling Hamilton VW, a secretary who handles call flow for both Hamilton VW and their Mazda dealership would answer and direct calls accordingly. When I asked this particular woman to direct my call to the VW service department, she awkwardly asks me if I was looking to speak to a particular person. "No, I'm calling to set up an appointment for my car." She proceeds to tell me that she can help me with this. Every time in the past I was transfered to a service writer who would pull up my service record on their computer while talking to me, I figured, oh well, and proceeded to tell her my problem and that I would like to set up an appointment. I'm then notified that I'll have to wait about a week and half until the next available appointment. I explained that according to the manual, this was a pretty serious issue and to get the car serviced immediately, yet she did nothing to try to accommodate my request. I wasn't put on hold, she didn't ask anyone else for advice - nothing. In fact, when I discussed contacting another dealership or mechanic to find a quicker appointment, she did nothing to try to help me. In my honest opinion, I don't believe that woman had any business handling that phone call. In the end, I had my car serviced elsewhere, bought a brand new car from another dealership and they missed out on approx. $23,000 in business. I guess financing over $40,000 with them in the past was good enough and they didn't want to exceed the $60,000 mark. More

Robert Bryant was wonderful, and very easy to work with. Hamilton Volkswagon got me into a great vehicle with wonderful lease payments. I would recommend this dealership to anyone. They have many great ca Hamilton Volkswagon got me into a great vehicle with wonderful lease payments. I would recommend this dealership to anyone. They have many great cars and wonderful prices. The staff was all very friendly and helpful. More

It was an excellent experience. I began my search on the internet. Hamilton offered me the best price compared to other dealers in the tri-state area. Pete Capriotti was fantastic. He quickly responded t internet. Hamilton offered me the best price compared to other dealers in the tri-state area. Pete Capriotti was fantastic. He quickly responded to my internet request. He was very attentive and explained to me all of the options available. He sent the VIN to my insurance company to ensure I would have insurance coverage. He also had the car prepared for me when I arrived at the dealership to pick it up. Al-in-all a very pleasant experience. Worth the 2+ hour drive. I highly recommend Pete and the Hamilton dealership. More

I have to agree with many of the other reviews out there on this dealership, that this has been the best new car buying experience that I've had. The price I paid was exceptional and the committment of Pete on this dealership, that this has been the best new car buying experience that I've had. The price I paid was exceptional and the committment of Pete Capriotti in finding the car that I wanted is commendable. This showed that Pete is more than just about selling cars and that he is really concerned about selling cars that fit what a customer wants. Thanks again Pete! More

I gave a high rating because when I walked in to the dealership I was promptly and politely approached by Pete Capriotti and was warmly welcomed to the store. That was only the beginning though. I infor dealership I was promptly and politely approached by Pete Capriotti and was warmly welcomed to the store. That was only the beginning though. I informed him about a certified VW Eos that I saw online and he took a copy of my driver's license and put a tag on the car and gave me the key and asked me if I had any questions about the car and I said not yet and I drove off on a test drive of my discretion. My girlfriend was with me since the car was actually for her but she brought me along since I knew a little more than her about the process. We came back in about 20 minutes and I informed Pete that we were ready to make a cash deal. We said what we wanted to pay and we had a deal in less than 10 minutes. I have bought 10 cars in my lifetime and this was the fastest deal ever. We had some minor issues with the car that was promptly handled with a phone call to Pete. We were glad this wasn't a whole lot of back and forth that can happen at some dealerships. In this instance, this was not the case. By the way, the car is a 2008 and my friends and neighbors thought it was a 2011. This is a first class dealership in my opinion. More

I stopped at Hamilton Square dealership to buy a new car. My salesperson was Peter Capriotti. It was best experience in my life buying car with Peter. He was very helpfull, took great care about me and my tr My salesperson was Peter Capriotti. It was best experience in my life buying car with Peter. He was very helpfull, took great care about me and my trade. He did not leave until all of the paper work was complete. My previous car I bought with North East VW. It was a nightmare. I am very happy with my purchase and will recommend every friend and family Peter and Hamilton Square VW. More

Salesperson, Peter Caproitti, was very accommodating and respectful of my time. did not try and badger me into buying the car just pointed out the good quality and allowed me to decide without pressure. I respectful of my time. did not try and badger me into buying the car just pointed out the good quality and allowed me to decide without pressure. I was short on time so he had the car and paperwork prepared prior to pickup which made the sale go very smooth and quick. I would highly recommend Peter and dealership to purchase a new car. More

Tom Gingras is an outstanding Volkswagen sales representative! Extremely professional and courteous, and genuinely interested in assuring my satisfaction with my new car purchase. The Hamilton V representative! Extremely professional and courteous, and genuinely interested in assuring my satisfaction with my new car purchase. The Hamilton Volkswagen dealership is clean, well-staffed, and holds an impressive inventory of new cars. Although the vehicle I selected was not available at the Hamilton VW dealership, Tom was able to get me the exact car I requested within 72-hours. I am not a big fan of the new car purchase experience, but Tom made it quick and painless. I would highly recommend Hamilton Volkswagen to anyone who needs a new or used Volkswagen. I enjoyed a positive new car-buying experience that I was not able to get from the other local New Jersey VW dealers I visited. Thanks Tom! More

This dealership was by far the best dealership we had visited in our search for a new car. From the time my wife and I entered the door(which was 30min before they closed) We experienced no pressure and visited in our search for a new car. From the time my wife and I entered the door(which was 30min before they closed) We experienced no pressure and management seemed to be willing to make all realistic deals. They had great quality of pre-owned vehicles. Pete was driving up multiple cars for us to see and drive at the same time they should of been going home for the day. Pete listened to our needs therefore was able to recommend other models that we were not aware that were in our budget. Our car was clean for pick up the next day. Sometimes the paperwork can be a long process especially in busy times, however Jim had everything ready to go the next day. 10 min I was driving! More

We had a great experience overall. We just have one complaint - regarding the night we were there to purchase the car. The process of completing the paperwork took way too long - over 4 hours and we h complaint - regarding the night we were there to purchase the car. The process of completing the paperwork took way too long - over 4 hours and we had come 1 1/2 hours to get there, so it was a very late night for us. We were exhausted by the time it was over. That is our only complaint. Pete was terrific. More