Hamilton Nissan

Yesterday, I went in to get help syncing my new phone to my car...Jackson went above & beyond to assist me. After syncing my phone Jackson filled the air in my tires, got my car washed & helped me out with my car...Jackson went above & beyond to assist me. After syncing my phone Jackson filled the air in my tires, got my car washed & helped me out with my phone!!! Yesterday was truly a one stop blessing for me!!! Thank you Jackson & the Hamilton Family Service Team for friendly service!!! More

Truly concierge service! Luke went above and beyond and found me the exact Pathfinder I wanted (in Roanoke)! Luke sourced it and even delivered it to my home — he took tim Luke went above and beyond and found me the exact Pathfinder I wanted (in Roanoke)! Luke sourced it and even delivered it to my home — he took time to completely set it up to my specifications and continued to be a resource for me after the purchase. Wholeheartedly recommend Hamilton Nissan. More

Jeff was my salesman helped me with all of my questions…. Very knowledgeable about all of the cars and trucks Jeff is very kind and genuine! Very knowledgeable about all of the cars and trucks Jeff is very kind and genuine! More

DO NOT BUY USED CARS FROM THEM! They sold me a broken car and wouldn't take responsibility for it! 3 months after purchase the whole engine blew out. Three days after purchase I had They sold me a broken car and wouldn't take responsibility for it! 3 months after purchase the whole engine blew out. Three days after purchase I had to go back because the car was falling apart underneath. They don't fix or check the used cars before they sell, they only clean a little and done. The engine was faulty at time of purchase proved by Chrysler when took to service. Hamilton Nissan offered a lifetime benefit ar time of purchase for the engine and guess what , Will Swartz at Hamilton Nissan told me to read the small print because my car does not qualify. Also, the car they sold to me had an important recall and they made me sign off that there are no recalls on the car. It's a Complete trash company that don't care after the customer leaves the parking lot. More

My family and I embarked on a quest to find the perfect vehicle, and our search led us to consider the Chrysler Pacifica. Hamilton Nissan caught our attention when we discovered they had a blue hybrid mode vehicle, and our search led us to consider the Chrysler Pacifica. Hamilton Nissan caught our attention when we discovered they had a blue hybrid model, albeit not on their lot at the time. We decided to reach out via their website, and that's when we first encountered Dave, who initially seemed quite promising. Dave was kind and appeared eager to provide us with the information we needed. This interaction took place on Thursday, September 14th. He mentioned that the Pacifica was a recent trade-in, not yet detailed, but assured us that he would send us pictures once it was ready. We also inquired about the interior, which was listed as black on the website but turned out to be tan. Dave kept in touch throughout, even sending us a multitude of interior and exterior photos on Monday the 18th. As conscientious buyers, we had questions about the vehicle's history, particularly whether it had been a previous fleet vehicle, and we also wanted confirmation regarding the Type-1 Charger cord. While Dave wasn't certain about its previous use, he did confirm the cord's presence. Our communication with Dave continued throughout the week, but scheduling conflicts prevented us from making the trip until Friday, September 17th. Unfortunately, on the day of our visit, Dave informed us that he couldn't be present due to a family illness. He kindly arranged for us to meet with another salesperson, Tara, upon our arrival. As we headed to the dealership, we messaged Dave to let him know we were on our way. However, upon our arrival, we found Tara overwhelmed with other tasks and asked us to wait. Regrettably, we waited for a staggering 45 minutes before she introduced us to yet another salesperson. With anticipation, we handed over our IDs for the test drive, and the Pacifica was brought up, but its doors remained locked while the sales team inspected our trade-in. During this time, we took a closer look at the vehicle's exterior, discovering several scratches and rock chips, which, given the used nature of the vehicle, were tolerable. However, upon entering the Pacifica, we were assaulted by a heavy, nauseating cigarette smoke odor. The interior was filthy, with cigarette ash on the center console and nicotine stains on the seats and seatbelts. Our inquiries about the missing charger cable went unanswered, as the new salesman was unsure about its whereabouts. Despite our discomfort, we decided to proceed with a test drive, but both my wife and I, along with the salesperson, were coughing due to the overwhelming nicotine stench. A slight knocking during the drive heightened our concerns. Upon our return, we inspected under the hood, revealing the coolant level to be alarmingly low and a discarded cigarette butt beneath the driver's seat slider. To add to our disbelief, we found Starburst candies under the front seats. At this point, we were ready to walk away from the deal, but the new salesman insisted on involving the sales manager. The sales manager's response was nothing short of disappointing. He dismissed our concerns with a smug attitude, insisting that the cigarette smoke was a "neutral" smell and claiming that the ash was, in fact, "sand." He conveniently ignored the cigarette butt, displaying an arrogant and unhelpful demeanor. His behavior not only sealed our decision not to purchase the vehicle but also ensured that we would never consider buying from Hamilton Nissan again. It's truly appalling that Hamilton Nissan would offer a vehicle in such deplorable condition for sale on their lot. Despite over a week of communication with their sales team expressing our interest, it's evident they made no effort to rectify the issues with the vehicle. It appears destined for the auction block, and I strongly advise potential buyers to exercise caution when considering a purchase from this dealership. More

Had recall work that was not properly preformed & now they want to charge me to fix their mistake. I love my Nissan I guess I'll go to a different dealer if issue is not resolved to purchase a new one. I they want to charge me to fix their mistake. I love my Nissan I guess I'll go to a different dealer if issue is not resolved to purchase a new one. It's a shame was happy till we reached this point. More

Salesman and Manager promised to fix an issue prior to sale, I had the car in 5 times which led to nothing being resolved. After the last visit I was told it would cost $1200 and now sales will no longer sale, I had the car in 5 times which led to nothing being resolved. After the last visit I was told it would cost $1200 and now sales will no longer honor their promise to fix the problem. More

Wonderful service, great price, clean and robust facility and great service in purchasing my 2023 Nissan Kicks by David S. Thank you! and great service in purchasing my 2023 Nissan Kicks by David S. Thank you! More

Got absolutely swindled. I purchased a vehicle from them several years ago and got 12 "free oil changes" and a couple other items for an upfront fee, which was fine, so I wou I purchased a vehicle from them several years ago and got 12 "free oil changes" and a couple other items for an upfront fee, which was fine, so I would hang out there every couple months, get the free oil change, and some routine maintenance. I used their online system to schedule my last trip, and chose from an array of menu options for different recommended services, and since my car is a little older now, I got more than the oil change and selected some other things that had no price listed along with my free services. The final estimated price was $145.00. When I arrived, the technician double checked my order and I waited inside. It was several hours, which I thought was odd but since I was getting more than an oil change, didn't think much of it. When it was time to pick up my vehicle the bill was just over $1,030.00. I was shocked to say the least. The technician who checked me out saw that look on my face and gave me her card and said all the managers had left for the day but I could call her tomorrow. I did and spoke to her supervisor, Don. Don and I spoke for awhile about the wildly inaccurate and misleading pricing. He asked if I thought some of the services I asked for were free, and stated some services don't list a price. When I was choosing services with no price, they were not free but unlisted because they vary by vehicle. I told him if there's no price expressed online or in person, how am I supposed to know? I expected to pay close to the estimated cost and there were no other costs disclosed to me at ANY time (let alone 10x the original cost). I asked how we could make this right and he offered some vague discounts for future services, and I said I was interested in a refund between my final bill or original bill (or something significant). He said he didn't have the authority to do that and would call me with his manager the following business day. That day never came so they lost a customer regardless of how many free oil changes I had remaining, and I will be following up with the Better Business Bureau. They have the right to charge whatever they like for services, but to never disclose the amounts is downright unethical. More

They sell vehicles with rotted out frames and do not put out quality cars on their lot. And when told about the problem they wouldn’t even buy the car back. out quality cars on their lot. And when told about the problem they wouldn’t even buy the car back. More