Hamilton Mazda - Service Center

I felt I got ripped off I had to shell out over a thousand dollars for a 60K service. And that was after I had declined some additional work they wanted to add on. Shocked t I had to shell out over a thousand dollars for a 60K service. And that was after I had declined some additional work they wanted to add on. Shocked the xxxx out of me. I'm not going back there again More

Routine maintenance We arrived at our scheduled time and our car was taken back within minutes. We were having tires and an alignment done. The week before we had an oil We arrived at our scheduled time and our car was taken back within minutes. We were having tires and an alignment done. The week before we had an oil change but due to time could not have the other work done. Each time we were always informed of the progress and the maintenance was completed within the estimated time given to us. More

Excellent service department My aged Mazda 6 was part of the airbag recall. Hamilton was the closest dealer. The scheduling was easy and efficient. They gave me an estimated time My aged Mazda 6 was part of the airbag recall. Hamilton was the closest dealer. The scheduling was easy and efficient. They gave me an estimated time for how long the repair would take to complete as I had to wait for it. They completed the work well within the window. Perhaps most importantly, I own and drive cars until they fall apart as I drive a lot for my work. The car has over 200k miles but I take good care of it. What impressed most was that there was no effort at an upsell---easy to do on a car that "old". This showed me Hamilton Mazda is a very trustworthy service department. Highly recommend. More

Fantastic Service - Thanks Ryan! We had several maintenance items needed for our Mazda6, including a transmission issue that had been an ongoing problem despite attempts to fix it at We had several maintenance items needed for our Mazda6, including a transmission issue that had been an ongoing problem despite attempts to fix it at another dealer. Ryan immediately identified the issue and required fix. He also fixed an issue with one of the power window switches while checking the car - no charge. In short, he knew all about our vehicle which gave us a very high level of confidence in the service department. All work was performed to our satisfaction, and I have to say we will not be taking our Mazda for service anywhere else now. Thanks Ryan! More

Best customer service in the business I'm driving my third Mazda 6, which I bought with the help of Brian Harris. Brian is professional, knowledgeable and low key. Made the buying exper I'm driving my third Mazda 6, which I bought with the help of Brian Harris. Brian is professional, knowledgeable and low key. Made the buying experience a pleasure. But although I love the cars, the service at Hamilton Mazda is what keeps me coming back. Felipe and Ryan are incredible. They explain everything throughly, have always helped me out and taken care of my car when I had an emergency and dropped in without an appointment and never recommend unecessary service. The whole staff treats you like family and will stop by when you are in the waiting room to say hello. I wouldn't buy anywhere else. More

Back in 2009, I purchased a used Mazda from an out of state dealer that needed transmission work and brought it to Hamilton Mazda. They let me have a loaner for the entire time that it took for the repai state dealer that needed transmission work and brought it to Hamilton Mazda. They let me have a loaner for the entire time that it took for the repair, which was a most unexpected surprise. Felipe Aquiles, the service manager, was a pleasure to work with. He answered all my questions and concerns at my level of understanding. The mechanics did a great job. Felipe's manner and professionalism earned my respect and gratitude. I now bring all my cars to this dealer for repairs regardless of brand knowing that I will get the best service possible. I would have written a review back in 2009 if I had known about dealerrater then. For great customer service and reliable repair work, I highly recommend this dealership! More

Mike, the mechanic, took care of a noise issue that another dealership (where I bought the car) was unable or unwilling to remedy. He took the time to drive with me until we heard the noise and was ve another dealership (where I bought the car) was unable or unwilling to remedy. He took the time to drive with me until we heard the noise and was very friendly during the short trip. He explained to me what he thought it was, without being condescending, and was obviously genuinely concerned with taking care of the issue. More

I have taken my 2008 Mazda 3 for sevice maintenance to Hamilton Mazda since I purchased my vehicle in northern N.J. I have been completely satisfied with every service. All the staff are extremely helpf Hamilton Mazda since I purchased my vehicle in northern N.J. I have been completely satisfied with every service. All the staff are extremely helpful and attentive. I met Samal recently at the customer service event, and he was very nice and informative. I have dealth with Felipe many times throughout my services and he is always very conscientious. More

I had some questions about recent service and the Manager handled it in a quick professional manner to my satisfaction. Since I purchased my 2003 Mazda MPV I have always returned to Hamilton Mazda for servic handled it in a quick professional manner to my satisfaction. Since I purchased my 2003 Mazda MPV I have always returned to Hamilton Mazda for service and they continue to show me why they want to keep me as a customer. I am convinced that while there is a tendency to think that dealers are more expensive for service issues, Hamilton Mazda has proven to me they have my service interest in mind when working on my vehicle. More

I brought my vehicle in for some maintenance service recently, oil change, tire rotation, air filter and transmission flush. I waited at the dealer while my vehicle was being worked on, the waiting room recently, oil change, tire rotation, air filter and transmission flush. I waited at the dealer while my vehicle was being worked on, the waiting room has a nice t.v. to watch and they offer coffee for the customers. The service manager Felipe was very nice and explained everything that they did to my vehicle, they also performed a full inspection to ensure my vehicle is in good condition. Overall, it was a good experience and I would definitely recommend this dealer for service. I will be bringing all of my family's cars to this dealer, they work on all makes and models. More