Hamilton Mazda - Service Center

Helpful and honest staff, Ryan and Benito have always been helpful when I needed.more explanation on work. been helpful when I needed.more explanation on work. More

I took my car in for a warranty service due to a faulty thermostat (on 2 occasions). On the 2nd instance, the service department explained why it had to be replaced a 2nd time (the whole system needed to b thermostat (on 2 occasions). On the 2nd instance, the service department explained why it had to be replaced a 2nd time (the whole system needed to be replaced as opposed to a specific part). Unfortunately, after that was fixed, a tech did not seal something properly and a few days later, coolant exploded onto my engine while I drove on the highway, causing smoke and an overheated engine. I got to safety immediately. On the plus side, Hamilton service apologized profusely and sent a tow to take my car 70 something miles to their dealership for free. I hitched a ride from a friend to pick up a loaner vehicle and my car was fixed that same day at no-charge. I was assured that they checked for long-term issues with my engine due to the coolant explosion but I find that hard believe and have concerns that I may have engine problems in the future from this mistake without the ability to prove such an issue. On top of that, unlike any other visit to the service department where a tech sends a video of the issues, I never received a video of what caused the coolant issues/engine problems. That is concerning. As of now, 2000 miles later, there are no issues and I hope that that continues. I understand mistakes happen but I hope they understand my concern regarding the potential for long-term issues. More

Hamilton Mazda team was fair and came in with price and service that we were comfortable with. The team was not aggressive in the sale of the vehicle or services being offered. Would recommend to anyone service that we were comfortable with. The team was not aggressive in the sale of the vehicle or services being offered. Would recommend to anyone interested in car search. More

Service department is excellent. They always keep you informed on the status of your vehicle. They always keep you informed on the status of your vehicle. More

Everyone was very nice, professional and knowledgeable. Definitely the best experience at a car dealership. Definitely the best experience at a car dealership. More

I’ve been a customer of Hamilton Mazda for a few years now and I’ve always had a pleasant experience now and I’ve always had a pleasant experience More

Great customer service, straightforward with the appointment. Both on call and on the app work well. Quick and time estimate are very accurate which is what I appreciate the most. Love the video i appointment. Both on call and on the app work well. Quick and time estimate are very accurate which is what I appreciate the most. Love the video inspection they send to my phone. I know what they do and how they do it. And politeness and professionalism are much appreciated More

They do not care about their customers, they just do it for the money. It shows a lot, terrible place, don’t recommend for the money. It shows a lot, terrible place, don’t recommend More

Benito was professional and provided clear and concise explanations for each repair. The service video was excellent. explanations for each repair. The service video was excellent. More

Their charges for service are reasonable. They are very personable also. The first time I dealt with them was back in 2023 and I was pleased with their service rate. They are very personable also. The first time I dealt with them was back in 2023 and I was pleased with their service rate. More