Hamilton Mazda

I'm giving Hamilton Imports a positive rating because they make it a point to model quality customer service, from top to bottom. I'd be happy to recommend them. they make it a point to model quality customer service, from top to bottom. I'd be happy to recommend them. More

After shopping around for dealers online through dealer rater and visiting their websites, I sent out some test drive/quote requests for a new 2014 Mazda 3 sedan. I did not immediately visit Hamilton Mazda rater and visiting their websites, I sent out some test drive/quote requests for a new 2014 Mazda 3 sedan. I did not immediately visit Hamilton Mazda (though they did respond promptly to my requests), mainly due to the fact that no sedan models that I was interested in were available to test drive. Other dealers were attempting to get me in the door by saying they had them readily available, though I knew this not to be true. A month or so went by since those initial requests, but Ronnie kept in touch with me through periodic e-mails to see if I was still interested in pursuing a Mazda for my next car. I told him I was and was waiting for a specific sedan trim levels to to come in before I visited for a test drive. As soon as the models I wanted to see were offloaded from the truck and prepped, Ronnie contacted me to let me know that he had them waiting and ready for a test drive. We scheduled a drive, but I had to cancel for another obligation. Later that week, I contacted Hamilton's online chat service to ask a question about some of the new accessories I saw in the sales brochure for the Mazda 3. Neal was the representative I spoke with, and he was very helpful and polite. I called him to discuss my inquiry further, and he was able to quickly and accurately tell me the answers to my questions after speaking with Hamilton's parts representative. He invited me in to test drive the cars that Ronnie and I previously discussed, so I decided to come in after work that day. Shortly after my arrival, I met with Neal who greeted me with a professional and friendly manner and showed me the 2 models (all setup and ready to go out front) that I had asked about. He took my driver's license to make a copy, grabbed the keys, and showed me around the cars. He turned one on and showed me some of the features with the command media system and then said the cars were mine to take out for a drive on my own. I wasn't expecting a solo test drive, but he told me a good route to take them on and to bring them back when I was done. No time limit, no restrictions. Just me and the cars. I drove the first model and came back about 15 minutes later. He tossed me the keys to the 2nd model and off I went again! I spent more time with the 2nd model as this was the one I was seriously interested in. Upon my return, he asked what I thought and was happy to answer any of my extra questions. I checked out the rest of the car (trunk, rear seats, etc.) before walking inside to talk about the ordering process. Neal knew I wasn't ready to purchase yet from our discussion over the phone (I'm in the process of saving up my down payment), so he just told me what the next steps would be when I was ready to place an order/make a purchase. ZERO pressure to try to obtain my business unlike some other dealers I had visited previously. I asked about the benefits of purchasing through Hamilton and what kind of price point they sell their cars at. I left feeling very excited about the new 2014 Mazda 3 and have decided it's the car I will purchase. Ronnie and Neal helped to make the experience of test driving it and answering my questions about the car a joy and hassle free. I definitely recommend them for a no non-sense enjoyable car shopping experience! More

Traveled an hour to buy a used Infiniti G37. I searched the internet prior to buying and their price was very competitive. There was no scams like other dealers who add bogus costs to the internet advertis the internet prior to buying and their price was very competitive. There was no scams like other dealers who add bogus costs to the internet advertised price. Neal, my salesperson, was very easy to work with and even contact the previous owner of the G37 to track down the second keyless ignition / entry key. I was very pleased with the customer care after the purchase. Neal followed through on promises that he made during the purchase. Too often other dealers forget your name after they have your money. I'd recommend this dealer to anyone considering an automobile purchase. More

I can't say enough positive things about my experience with the Hamilton Mazda dealership, particularly Sales Consultant Brian Harris and Sales Manager Mitch Selsky. First of all, I live in experience with the Hamilton Mazda dealership, particularly Sales Consultant Brian Harris and Sales Manager Mitch Selsky. First of all, I live in Delaware, about 1 hour from Hamilton, and was a little hesitant about purchasing my next vehicle from a New Jersey dealership, so far away from my home. I had been searching for just the right Mazda CX-7, and it looked like Hamilton had a strong contender...2011, certified, low mileage, loaded, clean-looking. I contacted them via their website, and Brian Harris called me back within minutes. That was an impressive first impression. I drove out the next day, met Brian, who was personable, professional, experienced and knowledgeable...a perfect combination. He understood what I was looking for, that I drove some distance to get there, and that I didn't want to spend more time than necessary. I took it for a spin...liked it a lot. Exactly as described. We discussed price, and reached agreement pretty quickly. I left a deposit, and Brian kept in touch over the next couple of days, making sure all was ready when I came back to make final payment and take delivery. The car was clean, perfect, and ready when Brian said it would be. Checking out was efficient and painless. We also kept in touch over the next few weeks, as the registration process in Delaware is a bit different from New Jersey. Brian was willing to do whatever was necessary to expedite the process, and ensure my temp tags didn't expire before I had my Delaware plates in hand. Many thanks to Brian and Mitch for giving me one of the best car buying experiences I've ever had. Even though I live out of state, I would seriously consider going out of my way to do business with them again. Thank you!!! More

After holding on to my old Ford a bit past its prime, I was petrified at the thought of purchasing a new car. I visited other dealers, wasn't particularly pleased with the service or inventory, and then o was petrified at the thought of purchasing a new car. I visited other dealers, wasn't particularly pleased with the service or inventory, and then on a whim, I checked out the Hamilton Mazda website, immediately seeing a car I was interested in. I received an e-quote within minutes of my request as well as a phone call from the dealer inviting me to come take the car for a test drive. A few hours later, I was there purchasing that very vehicle. The service is excellent, the prices are competitive, and I couldn't be happier with the purchase of my 2013 Mazda2. I look forward to doing business with Hamilton Mazda for many years to come and hopefully sending some new customers to them along the way! Special thanks for Neal Simon whose exceptionally customer service made the experience an amazing one! Crystal Roman New Jersey More

Brian Harris did a wonderful job in helping me and my wife with our new Mazda. He took the time to carefully explain all the features and it was a joy to have him as my salesman. - Brian Burch wife with our new Mazda. He took the time to carefully explain all the features and it was a joy to have him as my salesman. - Brian Burch More

Buying a car is never an easy task but Marlon made the process very easy. He was never pushy but was attentive when I needed him to be to get the ball moving . He has a quiet confidence and knowledge ab process very easy. He was never pushy but was attentive when I needed him to be to get the ball moving . He has a quiet confidence and knowledge about the cars he sells and dealership he works for that makes you feel confident that you are buying the right vehicle at the right dealer I went to a few car dealerships before Hamilton Mazda with a quite bit a queasiness at each of them but Marlon made me comfortable right from the start. He was very laid back and assured me that he only wanted me to be happy with my purchase. And I am very happy I made my purchase at Hamilton Mazda. I have an appointment next week to complete my purchase with the installation of Sirius radio and a roof rack and I expect the installation to go just as smooth as my overall experience has been at Hamilton Mazda. I would also like to mention John who helped seal the deal . As with Marlon he was extremely friendly, knowledgeable and so easy to deal with. Over all I feel that I was treated extremely well by everyone at Hamilton Mazda and got a very fair price for my new CX5 and also for my trade in. Thank you Marlon. I highly recommend using Marlon and Hamilton Mazda for your next car purchase. More

Brian was friendly, helpful, kind, knowledgeable, and inspired my confidence. He was very attentive but not at all pushy. I felt that he worked hard to find a creative way to meet my needs, both in the c inspired my confidence. He was very attentive but not at all pushy. I felt that he worked hard to find a creative way to meet my needs, both in the criteria for the car I wanted to buy and for the financing that I needed to make it work for me. I can't say enough good things about Brian, he is truly wonderful. John helped me with all the paperwork and warranties and financing, and I felt that he also worked hard to give me what I could truly use in a warranty at a really good price. His explanations of all the warranty options were clear and concise. I was impressed by what he was willing to do for me so that I could get the extended warranty that I wanted. More

Hamilton vw is by fare the best dealer I had ever being to. I started out in PA looking for a 2010 vw cc and ended up right back home to Hamilton. I'm mad at myself fir not going to these guys first it to. I started out in PA looking for a 2010 vw cc and ended up right back home to Hamilton. I'm mad at myself fir not going to these guys first it would have saved me a lot of gas money and time. my sales representative Daniel dunn was simply the best she cute and friendly. thanks a lot guys for helping me get my dream car way below the price I was prepared to pay. image going to a dealer with a figure in mind of what you want your car payments to be then finding out that it's going to be 200$ less than expected. yup that's what happened when I got my pre loved vw cc. More

I stopped in a few weeks ago to let Marlon know the specific vehicle type I was looking for. Between himself and a colleague, the located an approximate time that my vehicle would be available - about specific vehicle type I was looking for. Between himself and a colleague, the located an approximate time that my vehicle would be available - about a month and a half later. After only a very brief conversation, Marlon remembered me and the vehicle that I was looking for. He gave me a call when it came in to let me know that I could take it for a test drive. Myself, my wife and two kids went in for the test drive, unannounced. While waiting for Marlon to finish, others checked on us to make sure that we were OK, and even made sure that we knew about heir family friendly waiting room - the Disney channel always helps my 2 yr old to be a little more patient. Why offer this rating? This was the smoothest car buying process I have ever been involved with, after buying a number of used vehicles for myself and family. I am not an easy customer, either - I tend to be demanding. I made the terms that I needed very clear. Marlon and the finance department worked to make it happen - in almost record time. I was in & out in less than 2 hours. I am especially impressed that my registration transferred smoothly and easily, as well as having the accessories installed.. Marlon was everything that I could ask for - he was my point person even AFTER the sale, making sure that all my needs were met. I am looking forward to a very long and positive relationship with Marlon Lising and all of Mazda of Hamilton More