Hamilton Honda

I had a mixed experience with Hamilton Honda. The sales staff was generally friendly, and helpful (though they did provide some incorrect information on the model I was considering). They have nice servic staff was generally friendly, and helpful (though they did provide some incorrect information on the model I was considering). They have nice service incentives (like free oil changes and car washes) if you are local. I am not-- more on that in a moment. We came to agreement on a reasonable price for the car and my trade in. Before going in to finalize the deal, I called to confirm that they would be able to deal with a Massachusetts registration and that they would be able to take the trade-in even though I did not have the title in hand (it was at home in MA). The salesperson assured me that he could do both. When I went in and started to deal with getting the car insured, I learned otherwise. Various people at the dealership were called in to sort out the details of the MA registration (sales, managers, dmv, etc). None of them could figure out how to make it work. Since I was planning to finance through Honda, my insurer recommended that they get the bank involved as they would know how to deal with the issue. The dealership was determined to figure it out on their own, though. In the end they gave up and the deal fell through. What really annoyed me, though, was that they told me the reason for the failed deal was because I did not have the title for my trade-in in hand. The whole ordeal was a frustrating waste of time-- especially since I had raised all of these issues before I went in and they had told me it would be no problem. Perhaps this is because they are a relatively new dealership. Hopefully they will figure out how to work with MA registration procedures at some point in the future. In certainly didn't happen in the hours I spent there... More

We had a very pleasant experience with Hamilton Honda. Our salesman and finance manager were very professional and there was no high pressure sales tactics. The price we negotiated was in line with what w Our salesman and finance manager were very professional and there was no high pressure sales tactics. The price we negotiated was in line with what we wanted to pay. One pleasant change was that we originally took the extended warranty, however, we decided to cancel it when we brought the final payment to the dealership. Our finance manager offered to lower the price but we ultimately decided against it and he re-wrote our purchase order without the extended warranty. No questions asked! We also got lifetime oil changes and car washes which was a nice touch. If this is the way they intend to do business, I would definitely recommend them. More

Matt Savoy was wonderful to work with- unfortunately, the management was nasty and unrelenting- we ended up ripping up the papers and walking out- four minutes later, when we got home, there was an apology m management was nasty and unrelenting- we ended up ripping up the papers and walking out- four minutes later, when we got home, there was an apology message- blaming our slaesman(who was fine- his management team was rude and pompus and told us to leave b/c other dealers couldn't match them) the cal told us to come back and they would "do it our way"- We promptly traveld 15 minutes up the road to Willis Honda in Burlington- where they were courteous and respectful- we will be picking up our Honda Civic tomorrow- Hamilton Honda told us to leave over $300 literally $300. They not only lost our business, but our word that we pass along. WE traded in our 1998 honda accord with 222,730 miles- there was very little to be done to sell us on a car- theyh not only lost us, they told us to leave! More