Hamilton Honda

Bait ant switch. I called three times to verify if a vehicle was available for purchase that was on the lot. When I got there, they told me it was sold. Then they tri I called three times to verify if a vehicle was available for purchase that was on the lot. When I got there, they told me it was sold. Then they tried to upsell me another vehicle that had a bad transmission i discovered during the test drive. After telling them that we would never be able to make a deal and that numbers were too far apart. They insisted that we will be able to get close. So I went through all the xx the typical xx dealer usually Does when selling a car and in the end they came back with a ridiculous trade in value below kbb and more than $4000 less than what I’ve received from three other dealers. In the end, I walked out because we were so far off as I thought. Someone is going to get stuck with a vehicle with a bad transmission and now they know that. Bad bad bad More

My salesman Peter Young and Luke in Finance have been great in the whole process. great in the whole process. More

My salesman, Anthony N. was the best car salesman I have ever worked with. He was extremely helpful, resourceful and efficient. I really felt his motivation was to help me was the best car salesman I have ever worked with. He was extremely helpful, resourceful and efficient. I really felt his motivation was to help me and accurately inform me . I really trust Anthony as he was studying specific details of the carfax and double checking many aspects of the car to advise me. He also walked me through the steps very smoothly and that made a bid difference to me. We had purchased a Honda from Hamilton Honda before and we are really happy to work with them. In the financing team, Max was also terrific and very helpful! Thanks Anthony and Max! More

Approximately one month ago I received a notification from the Philadelphia Parking Authority that the 2007 Honda Civic that I sold to Hamilton Honda in May 2017 was still registered in my name. I went t from the Philadelphia Parking Authority that the 2007 Honda Civic that I sold to Hamilton Honda in May 2017 was still registered in my name. I went there in person twice, the first time someone who didn't even identify himself came up to me, handed me the bill of sale and said "this is all you need"...I asked to speak to the woman who sold me the car, who assured me the matter would be taken care of by Hamilton Honda, since it was obviously a major oversight on their part. I called and e-mailed her several times, and except for one partially written e-mail that made no sense, have not heard one thing back from her. (And by the way, her title is "customer relations manager" !). After receiving two more letters from the Philadelphia Parking Authority, I once again went to Hamilton Honda in person where at least one salesman did help me. The mental anguish that this has caused me is inexcusable.I was considering purchasing a new 2025 Honda HRV from Hamilton Honda, but if this is the way their customers are treated.......No Thank You !! More

I purchased a vehicle I saw online after believing it to be an exceptional value. Unfortunately, the experience was marred by unexpected and excessive fees. A $999 inspection fee, in particular, seems exorb be an exceptional value. Unfortunately, the experience was marred by unexpected and excessive fees. A $999 inspection fee, in particular, seems exorbitant. While I understand the need for inspections, including this cost in the vehicle price would have presented a more transparent and customer-friendly approach. Despite paying a $999 inspection fee, multiple screws were discovered embedded in the new tires. Additionally, the $899 documentation fee appears excessive. Furthermore, Upon purchasing a vehicle and warranty valued at nearly $40,000, I encountered significant difficulty in obtaining a full tank of gas. The sales representative's resistance to this reasonable request was surprising and unprofessional. Their demeanor throughout the process was impolite and off-putting. The finance department provided excellent service and salvaged the deal. However, the sales representative's demeanor was indifferent and created a negative buying experience. Despite the added costs, the vehicle was unique and a desirable purchase. It is disappointing that these unnecessary obstacles detracted from what could have been a positive customer experience. I have teenage drivers who will require vehicles in the future, but based on this experience, it is unlikely I will return to your dealership. More

Bought 2021 Civic sport certified from Hamilton Honda 3 months ago, I started hearing like humming noise coming from the rear tires, went to Hamiton Honda and saw CHRIS ALFINITO and he was very courteous, months ago, I started hearing like humming noise coming from the rear tires, went to Hamiton Honda and saw CHRIS ALFINITO and he was very courteous, respectful and even asked the technician to go with me for a ride, 1.5 hours later Chris told me that my car is ready, he REPLACED BOTH REAR TIRES AND ROTATE THE REAR ONES AND PERFORMED COMPLETE ALIGNMENT ALL FOR FREE, I was so happy that I gave him a hug, he is so nice went above and beyond to make customers happy, and I was very happy indeed, I don’t hear any humming noise any more. I recommend you talk to Chris about any service needs for your Honda. THANKS CHRIS ALFINTINO More

Had a great experience at Hamilton Honda! Chris was incredibly helpful and explained everything in a way I could understand. He truly cares about his customers. I would recommend going to Ha Chris was incredibly helpful and explained everything in a way I could understand. He truly cares about his customers. I would recommend going to Hamilton Honda for any issue! Thank you again!! More

Service technician Benjamin did a great job diagnosing a strange noise coming from my steering wheel. Kudos to him and Service rep Kendall. (I have gone to plenty of dealership service divisions where diagn strange noise coming from my steering wheel. Kudos to him and Service rep Kendall. (I have gone to plenty of dealership service divisions where diagnosing a noise is just "too time-consuming" or they "just couldn't hear" what I had heard.) Good job, Hamilton Honda! More

Very helpful staff, easy to deal with, friendly, and knowledgeable. Would definitely recommend to others. knowledgeable. Would definitely recommend to others. More

Dropped my car off for an oil change and tire rotation. I took a picture of previous noticeable damage to one of my rims before dropping it off and when I picked up my car the wheel was still in the same s I took a picture of previous noticeable damage to one of my rims before dropping it off and when I picked up my car the wheel was still in the same spot so that's how I know the $30 tire rotation wasn't completed. The receptionist told me to speak with one of the service writers that was still there. Michael Perri was the service writer I was directed to and when I asked him if I could have written proof for the $30 credit to my account (which should have just been returned to my card in the first place) He told me he couldn't and I can take a picture with my phone. I wasn't satisfied with the legitimacy of taking a picture of the computer for proof of the credit to my account so I asked him if he could go get a manager he told me "considering I was supposed to leave 15 minutes ago no" That comment was absolutely disrespectful and will only be using this dealership to reap the benefits of my free oil changes for life. Can only Imagine how many innocent people pay $30 for them to do nothing. More