Hallmark Hyundai

Scheduled an appointment for an oil change which turned out to take about three hours and $150.00. I mean really, how long does an oil change take? Maybe 20-30 minutes and the cost certainly not what they out to take about three hours and $150.00. I mean really, how long does an oil change take? Maybe 20-30 minutes and the cost certainly not what they charge. Oh and by the way if you don't happen to have several hundred dollars in cash with you and you pay by credit card they will charge you a 3% processing fee. So if your Hyundai needs an oil change and you value your time and money, go elsewhere. I will never make the mistake of going to Hallmark Hyundai ever again. More

Update: A lot of deception, incompetence, and flat out negligence at this dealership, especially when it comes to service. My sister went to the dealership to speak to a manager after not being able to negligence at this dealership, especially when it comes to service. My sister went to the dealership to speak to a manager after not being able to reach the service department. The manager came up to her and as she started talking about the issues with her vehicle, he said he had to step away and he would be right back. He was gone 45 minutes. When he came back he argued with my sister (who had my aunt that works for a Hyundai in another state on speaker phone listening/recording) that her car was a 2013 and not covered under warranty. (It's a 2022). After asking him repeatedly to check the VIN, he finally did and came back and admitted it was not a 2013 and said because the damage this time around was from a punctured radiator (after only driving it 80 miles) that it would not be covered under warranty. He then proceeded to lie and said that the coolant hoses were also not covered under warranty and were only repaired for free out of the "goodness of their hearts", when it clearly states in her warranty that the coolant hoses were covered (also confirmed by corporate). He then said the service manager was out due to a heart attack which is why no one could get back to her. If that's the case, we hope she's okay, but with all of the other lies included as well as the plethora of other reviews left in a similar nature, I question the authenticity of that claim. But even then, does the whole service department shut down if someone is out? My Aunt intervened, asked for his name, to which he replied "Justice". We looked up employee names on the website which had no person with that name and then called the dealership asking for "Justice" on a different occasion, and we were told that no one named "Justice" works there. Long story short with corporate, they gave her 800 dollars for the rental car that is covered under warranty and recommended they go through a lawyer and contact the BBB since it fell short of being covered under lemon law. Luckily, this whole interaction was recorded. If anyone else has had issues with deception of this nature from this dealership please PM me. My sister bought a car here with cash and paid for the highest package warranty. The car broke down, brought it back to the dealership and it took them a month to repair. The dealership couldn't honor the rental car portion of the warranty because they were all being used by other customers. They got the car back and 1 day later it broke down again. The first time they said it was something with the coolant hoses and "repaired" it, the second time they said the radiator was punctured and it doesn't fall under warranty. The car is still there (going on another month) and they still won't give her a rental. She's dealing with corporate now but corporate has told her that the dealership won't even respond to them yet corporate isn't really putting any sense of urgency on it. I wanted a Santa Fe so bad but after their experience I'll never buy Hyundai again. This place also seems to delete negative reviews on google. Probably worth it to mention the car is only a 2022 model with 50 k miles on it. The guy she spoke with on the phone said that the high volume of rental cars out leads me to believe they are not doing a good enough job fixing the cars that have issues, or Hyundai in general is going down the tubes. I wouldn't recommend this place to an enemy More

We walked into Hallmark Hyundai today to check out a 2023 Hyundai Tucson and were initially greeted by some really friendly people. It started off as a great experience, but unfortunately, that changed prett Hyundai Tucson and were initially greeted by some really friendly people. It started off as a great experience, but unfortunately, that changed pretty quickly. We were paired with a sales rep named Tim, who showed us a car that wasn’t quite what we were looking for. When we asked to see a different model, instead of staying with us, he had someone else (who just moves cars) bring it around and told us to come back to him if we were interested. It felt odd—like he wasn’t really invested in helping us find the right car. After the test drive, we came back and told Tim we really loved the car and were seriously interested. We asked him to give us his best offer in writing so we could take it with us while we went to check out one last option. His response completely threw us off—he looked at us and, in a condescending tone, said he wasn’t going to write up an offer for “unserious buyers.” At that point, we immediately decided we were done. As we walked out, he kept talking at us, but by then, we had already made up our minds. What makes this worse is that we had an $18,000 cashier’s check in hand, literally ready to buy. Earlier in the day, we visited Beaman Toyota, and they completely understood why we wanted to compare options—even encouraging us to do so. The contrast in customer service was night and day. This experience left such a bad impression that we won’t be coming back. More

The customer service is excellent. The technician serviced my vehicle, and I was on my way in no time. The technician serviced my vehicle, and I was on my way in no time. More

The staff was very nice and helpful. Everything was explained in detail and clear to understand. Everything was explained in detail and clear to understand. More

(UPDATE) - 06/29/2024 - Purchased TWO vehicles in the last 24 months since 2022. Put together a deal with my same guy (will not list his name) for a THIRD vehicle with a trade. I knew I had a great deal last 24 months since 2022. Put together a deal with my same guy (will not list his name) for a THIRD vehicle with a trade. I knew I had a great deal and we worked to crunch numbers and I would pick it up on Monday July 1st 2024. The guy texted and called me to inform me 2 days prior that his sales team and managers sold the truck out from under him and me even though they knew there was a previous final deal in place. I'm not over dramatizing or blowing up the experience I'm simply stating the plain facts. It is first hand information. When it comes to money and profitable deals they place cars and deals above clients and any business who does this instead of building slow and steady relationships and growth may be profitable in the moment and suffer long term. If you place a deal together just understand that the package you put together may not be there when you arrive. Just a remarkable situation. More

This is the third used car we bought. We travel to Henderson because of the competitive pricing and friendly service. Shout to Robert Thomas for the fast friendly service! Robert is easy We travel to Henderson because of the competitive pricing and friendly service. Shout to Robert Thomas for the fast friendly service! Robert is easy to work with and knowledgeable about cars. More

Robert Abel and the sales manager went above and beyond yesterday to satisfy my wife and close the deal on our 2024 Palisade. yesterday to satisfy my wife and close the deal on our 2024 Palisade. More

Michael Harris is among the best. He took care of us and did a phenomenal job of explaining everything the Tucson would do. I can't thank him enough for the first class treatment he g He took care of us and did a phenomenal job of explaining everything the Tucson would do. I can't thank him enough for the first class treatment he gave us. I highly recommend him and Hallmark Hyndai. More

My daughters car has been in the service department for almost 2 months-yes-2 months. It was supposed to be ready today. They keep finding stuff wrong. They have offered a multitude of excuses. After two m almost 2 months-yes-2 months. It was supposed to be ready today. They keep finding stuff wrong. They have offered a multitude of excuses. After two months, it’s poor management. I try to always keep a positive mindset, but the reality is this place’s service department sucks! More