Hallmark Hyundai

We walked into Hallmark Hyundai today to check out a 2023 Hyundai Tucson and were initially greeted by some really friendly people. It started off as a great experience, but unfortunately, that changed prett Hyundai Tucson and were initially greeted by some really friendly people. It started off as a great experience, but unfortunately, that changed pretty quickly. We were paired with a sales rep named Tim, who showed us a car that wasn’t quite what we were looking for. When we asked to see a different model, instead of staying with us, he had someone else (who just moves cars) bring it around and told us to come back to him if we were interested. It felt odd—like he wasn’t really invested in helping us find the right car. After the test drive, we came back and told Tim we really loved the car and were seriously interested. We asked him to give us his best offer in writing so we could take it with us while we went to check out one last option. His response completely threw us off—he looked at us and, in a condescending tone, said he wasn’t going to write up an offer for “unserious buyers.” At that point, we immediately decided we were done. As we walked out, he kept talking at us, but by then, we had already made up our minds. What makes this worse is that we had an $18,000 cashier’s check in hand, literally ready to buy. Earlier in the day, we visited Beaman Toyota, and they completely understood why we wanted to compare options—even encouraging us to do so. The contrast in customer service was night and day. This experience left such a bad impression that we won’t be coming back. More

The customer service is excellent. The technician serviced my vehicle, and I was on my way in no time. The technician serviced my vehicle, and I was on my way in no time. More

The staff was very nice and helpful. Everything was explained in detail and clear to understand. Everything was explained in detail and clear to understand. More

(UPDATE) - 06/29/2024 - Purchased TWO vehicles in the last 24 months since 2022. Put together a deal with my same guy (will not list his name) for a THIRD vehicle with a trade. I knew I had a great deal last 24 months since 2022. Put together a deal with my same guy (will not list his name) for a THIRD vehicle with a trade. I knew I had a great deal and we worked to crunch numbers and I would pick it up on Monday July 1st 2024. The guy texted and called me to inform me 2 days prior that his sales team and managers sold the truck out from under him and me even though they knew there was a previous final deal in place. I'm not over dramatizing or blowing up the experience I'm simply stating the plain facts. It is first hand information. When it comes to money and profitable deals they place cars and deals above clients and any business who does this instead of building slow and steady relationships and growth may be profitable in the moment and suffer long term. If you place a deal together just understand that the package you put together may not be there when you arrive. Just a remarkable situation. More

This is the third used car we bought. We travel to Henderson because of the competitive pricing and friendly service. Shout to Robert Thomas for the fast friendly service! Robert is easy We travel to Henderson because of the competitive pricing and friendly service. Shout to Robert Thomas for the fast friendly service! Robert is easy to work with and knowledgeable about cars. More

Robert Abel and the sales manager went above and beyond yesterday to satisfy my wife and close the deal on our 2024 Palisade. yesterday to satisfy my wife and close the deal on our 2024 Palisade. More

Michael Harris is among the best. He took care of us and did a phenomenal job of explaining everything the Tucson would do. I can't thank him enough for the first class treatment he g He took care of us and did a phenomenal job of explaining everything the Tucson would do. I can't thank him enough for the first class treatment he gave us. I highly recommend him and Hallmark Hyndai. More

My daughters car has been in the service department for almost 2 months-yes-2 months. It was supposed to be ready today. They keep finding stuff wrong. They have offered a multitude of excuses. After two m almost 2 months-yes-2 months. It was supposed to be ready today. They keep finding stuff wrong. They have offered a multitude of excuses. After two months, it’s poor management. I try to always keep a positive mindset, but the reality is this place’s service department sucks! More

I had one of the most amazing experiences at Hallmark! ! Josh and Bill were amazing and everyone else I came in contact with. I can count on one hand how many car buying experiences I have had and this one ! Josh and Bill were amazing and everyone else I came in contact with. I can count on one hand how many car buying experiences I have had and this one was by far the best. I absolutely love my car and will refer anyone I meet in the need for a car to go to Hallmark Hyundai. More

I just purchased a 2023 Hyundai Kona from Hallmark Hyundai in Hendersonville, TN. Josh O’Neal was my salesperson and he did a great job! He, along with Michael in tech support, Joe in the parts d Hyundai in Hendersonville, TN. Josh O’Neal was my salesperson and he did a great job! He, along with Michael in tech support, Joe in the parts dept. and Jeff in finance made this a very pleasant experience. So far, I love my new car and highly recommend this dealership! More