Halleen Kia - Service Center

Don't go for an estimate Brought the car in for exhaust system estimate. At the time of dropping the car off I was told the car would need a diagnostic check and that the cost Brought the car in for exhaust system estimate. At the time of dropping the car off I was told the car would need a diagnostic check and that the cost of the test would be deducted if repairs were made. After the car was diagnosed, the repairs were stated to be "very expensive" and refered to a muffler shop. No formal estimate was provided, yet they still provided a bill for diagnosing a mechanical issue. I feel this was unnecessary to diagnose a problem and the service rep should have referred me to a muffler shop if no work was intended to be completed. When I dropped the car off, it would have been a better outcome if I was just referred to a muffler shop. I am very disappointed with this service center and will never step foot into their facility again. I guess the price of losing a customer is $53 and change... More

Disappointing first service visit Today I went to this dealership for my first oil change on the 2014 Kia Sorento I purchased from them earlier this year. Appointment started off well Today I went to this dealership for my first oil change on the 2014 Kia Sorento I purchased from them earlier this year. Appointment started off well when I checked in vehicle for service with Becki. Wait was reasonable, but things turned sour after Becki told me my car was ready. First Becki tells me that I need to use Kia oil filters in my car for every oil change in the future or it could cause problems with the check engine light coming on. My Kia salesman never pointed out this fact when he was selling me the car. Then Becki told me that my car was being run through the car wash as I had requested and my keys would be brought to me by the person doing this. After waiting several minutes, I happened to look in the parking lot and I saw my car sitting there. I went back and found Becki and asked what we going on. She had no idea and went to find the person handling the car wash. This gentleman told Becki that he had already given me my keys (which he had not). Becki went to the cashier to see if she had my keys. Cashier said she didn't have them. In short, these 3 people stood in front of me and several others in the service waiting room, arguing over where my keys were and who should have done what. Finally, the cashier found my keys at her desk, and even then, these 3 people continued to debate what happened, without giving me my keys. Finally I demanded my keys and left the service department. No one ever apologized to me for the confusion. In my opinion, Becki did not follow through on this service appointment as she had no idea where my car keys were for a period of time or made any effort to ensure that I got my car back and got on my way in a timely manner. Additionally, I never got the car wash I asked for because the person responsible for handling that never did it. Maybe I received this kind of service because my first oil change was free. Nevertheless, I don't think that I will be returning to this dealership for service in the future when the service people cannot keep track of my car. More

warranty service I needed warranty service on my Kia Sportage, After a disapointing experiance at another local Kia dealership I came to Halleen Kia and was very impre I needed warranty service on my Kia Sportage, After a disapointing experiance at another local Kia dealership I came to Halleen Kia and was very impressed by the customer service given to me Becky Gonzales, Future visits for service all had the same excellent experiance. Purchasing my next car Halleen Kia. More

This is by far one of the best service Dept. that I have every used. Vincent Barry treated me like I was family and lisened to everything I had to say . He took care of me and explained what was done . I wi every used. Vincent Barry treated me like I was family and lisened to everything I had to say . He took care of me and explained what was done . I will never go Montrose back to the dealer were I got my soul (Monrose Kia) Halleen Kia cares about there customers. More

This was my first visit to Halleen Kia. I was coming in for an oil change. Vince Barry met me at the door. He was very friendly. I told him what I needed done on my SOUL. Vince was very professional. I for an oil change. Vince Barry met me at the door. He was very friendly. I told him what I needed done on my SOUL. Vince was very professional. I needed a ride to my place of work and Vince arranged that very quickly. The service to my car was done very quickly. Vince arranged for me to be picked up at work and I had my car back before lunch. I was very impressed by Vince's professional and courteous demeanor. I plan on taking my wife's car in for service this week. More

As far as sales, the dealership did a decent job. The salesman was informative, and helpful. Although once the sale was complete, i have been extremely disastisfied with the service. It seems as if once salesman was informative, and helpful. Although once the sale was complete, i have been extremely disastisfied with the service. It seems as if once you buy the car, they no longer treat you as if you matter. I have received a follow up from Eric hallen, and he has done a good job on folow up, and trying to fix any issues I may have had. Althogh it should not have had to go to this level, I do appreciate his efforts. I had several issues with a certified preowned vehicle, and had to go back to the service department 5 times with in the first month. I received very poor customer service, and although they eventually fixed the problem, i did not feel as if I should have had to spend so much time getting repairs made to a car the was supposedly pre certified to eliminate issues. I was told by the service department in a very rude manner, that "they cant tell what is going to go wrong with the car, that they just read the report that is on the computer". No empathy, no appoligies for all of the time I have had to invest in getting the repairs done. As soon as a repair would be done, the check engine light would come back on the next day. I was told by the service department that the satellite radio does not come with the certified preowned vehicles, which is untrue, and i had to go to another department to fix.. I went in yesterday to have them look at yet another problem that i had with the radio not working properly. I was told that my warranty expired earlier this month, and there was nothing that they can do for me. Eric has kindly taken care of this issue, but not before I had to post a response to my poor experience on dealer rater I have had this car for only a few months, and considering all of the other issues that I have had, you would think that they would be willing to do what they could to try and keep and maintain my business. More

Today, the very moment I drove my car into the service garage, I was greeted with a smile. Upon exiting the car, I received a firm handshake, and a hearty "Good morning!" [This is Vince Barry's way of garage, I was greeted with a smile. Upon exiting the car, I received a firm handshake, and a hearty "Good morning!" [This is Vince Barry's way of greeting customers and making us feel that we matter; he has been this way EVERTIME (over the past several years) I have visited Halleen's.] He included a little small talk, asked how I enjoyed my weekend; when I asked about him and his weekend, he beamed and briefly highlighted the activities of his three children, his wife and himself (oh, and great grandma, too!). This I very much enjoyed! Then we got to the reason for my visit: Vince encouraged me to detail the problem I was experiencing with the dash "Check Engine" warning light; he asked some pertinent questions and keyed the info on the service form, while briefly explaining the start of the necessary "tracing the problem" process. I knew all would be okay! After getting my signature on the work order, Vince asked me to help myself to the coffee that has just been brewed. The wait was not long. Vince advised me of what needed to be done, footnoting here and there so I was understanding everything. He told me there would be a loaner car so I could go home and wait for the phone call, and said, "I don't want you to have to wait around here for two hours.--With a SERVICE man like Vince Barry at Halleen's Kia, I will always return. Thank you for this opportunity! Sincerly, D. E. Lowe More