Halleen Kia of Sandusky - Service Center

I got an appointment very easily. Just bought this car (second telluride I’ve purchased) and my door panel is chipped very badly within the last few months seems like a manufacturer Just bought this car (second telluride I’ve purchased) and my door panel is chipped very badly within the last few months seems like a manufacturer error. I hardly have passengers in my vehicle whatsoever so this does not sit right with me. Hoping this can come to a reasonable resolution. If not, I will continue to make sure this situation is heard. Justin X was walking by and I approached him, trying to see if there could be something done. He listened to my concerns, inspected it and spoke with other workers and stated I could come in on a Thursday to have someone look at it, that it wouldn’t be an exact match but something could be done. When checking out with Kristen S. She wasn’t aware of the communication had with Justin and I. Stating in my paperwork and in person that I would be responsible for the repairs at $1,290 with additional labor cost of $79. No communication that the tire rotation cost extra. Was not pleased about that. Oil change took around 1 hr 20 mins. More

They are always courteous and willing to go the extra mile for you. They will go over your diagnosis step by step with you and if your car is not safe to drive they will keep your car until it is fixed a mile for you. They will go over your diagnosis step by step with you and if your car is not safe to drive they will keep your car until it is fixed and set you up with a car to use while they fix your car. Thank you Kia of Sandusky for always looking out for your customers! More

The service staff is always pleasant and prompt when my vehicle needs service. Great dealership to work with. vehicle needs service. Great dealership to work with. More

Outstanding service with a communication level above and beyond. Thank you to Kristen and the entire staff! beyond. Thank you to Kristen and the entire staff! More

Always fast and efficient, the light in you feel well informed about how everything with your car. informed about how everything with your car. More

I had called to get an estimate for tires on my sportage, I spoke with Jacob who is always so kind, he gave me the estimate and explained what it all included and he got me scheduled to have them put on. Wen I spoke with Jacob who is always so kind, he gave me the estimate and explained what it all included and he got me scheduled to have them put on. Went for my scheduled appt and was immediately taken care of. The wait time and service was great as always. Special shout out to Jacob for always being so kind and helpful, you and the other gentleman are always so kind and patient when I bring my car in and I appreciate that. Thank you! Debra Davis More

Very helpful and knowledgeable about the Kia brand as well attentive to the customer experience and customer concerns well attentive to the customer experience and customer concerns More

They are very friendly and knowledgeable. The service manager thoroughly explained everything and kept me informed as the work progressed. I feel confident that our Telluride will keep us s The service manager thoroughly explained everything and kept me informed as the work progressed. I feel confident that our Telluride will keep us safely going down the road. Glad we found Halleen KIA. More

Friendly, fast, efficient, they really make you feel they care about you,Kristen was very helpful she went above and beyond to help me with a service Kia doesn't really provide. care about you,Kristen was very helpful she went above and beyond to help me with a service Kia doesn't really provide. More

I was in to have my vehicle serviced. It was estimated I'd be there for 1 hour and that's all it took. Everyone was nice. The waiting room was clean and cozy. They offer free refreshments It was estimated I'd be there for 1 hour and that's all it took. Everyone was nice. The waiting room was clean and cozy. They offer free refreshments. Highly satisfied. More