Hall Toyota Virginia Beach - Service Center

Horrible customer service in the service department. We had had such horrible service at this dealership despite purchasing two cars from here. The repair service associates are awaful as representatives o had had such horrible service at this dealership despite purchasing two cars from here. The repair service associates are awaful as representatives of this company. The service manager does not response to customer complaints. There has been no change in the quality of service people receive inthe two years we have been coming. If anything, it is getting worse. Charles Barker, you should speak with the customers who have had bad experiences to find out what is really going on rather than only looking at those that have a great experience. Most people will nt take the time to tell you what they really feel unless they are asked. You may offere great loyalty programs, but if you treat people this bad, than customers do not want to return for them. We may be able to purchase a car for a reasonable price and experience, but we will not be returning to your dealership for repairs. More

My wife and I decided it was time to trade in her 2001 Toyota for something a bit newer. We perused the area showrooms for something she would like, and found a 2007 Nissan on the Charles Barker Pre-owne Toyota for something a bit newer. We perused the area showrooms for something she would like, and found a 2007 Nissan on the Charles Barker Pre-owned lot that she liked. After an over night test drive, we decided we liked the car. There was only one small issue. The Tire Pressure Monitor System showed that two tires were running low, and as a result, the car pulled a little left, especially under braking. We brought this to the attention of the salesman, who assured us it would be fixed before we signed the papers. I dropped the new car off at the dealership around 10:00AM on the second day so they could attend to the issues I had raised. My wife and I returned at noon, during her lunch, to finalize the purchase of the car. I asked the two salesmen involved about the condition of the tires. They both assured me that all tires were in excellent shape and should be of no concern. They said their mechanics had checked the tires that had been low, and there were no issues, so they re inflated them. We drove the car one last time. The pull was gone, and the tires were at the proper pressure. Skip ahead a week. Six days, to be exact. The front left tire was down 15 PSI, all other tires were normal. I set up an appointment and took the car on a Monday, mid-morning, to the Charles Barker Toyota service center. And there I sat, for two and a half hours, without so much as a word being said to me about my car. Finally, as I approached the three hour mark, I asked the receptionist if there was any update. She was a little less than friendly, but said she would find out. Within a minute, I heard my name on the loud speaker. The car was ready. How convenient. The mechanic's notes read "no faults found in tire. Reset TPMS, battery checked OK." Skip ahead another six days, and another 15PSI. My wife takes the car in. Same place. Half hour later, the car is returned. "Small pinhole leak found, patched. Battery checked OK. TPMS reset." Wonderful. Or not. Skip ahead another six days, and another 15 PSI. We took the car to Wal-Mart. Their report? "You have three nails in your tire. None of them are repairable. You need a new tire. While you're at it, you really need two new tires now, and the other two will be needed in about 3,000 miles. I asked if it looked like the existing tire had been patched at some point. "Nope. This tire has never been worked on." So, not only did the salesmen lie to our face, the service center signed off on work that was never done. Report also sent to the BBB. Beware before giving this place any of your business! More

We were long term customers of more than ten years. The positives have been a salesman we like and have bought from repeatedly, and there are some nice people in the parts department. However, you can't r positives have been a salesman we like and have bought from repeatedly, and there are some nice people in the parts department. However, you can't really judge any place until you have a problem. We had a significant problem related to work they did a month earlier. The only indicator we got that anybody cared was the service advisor who took care of the car the month before telling us he understood why we were upset, couldn't explain how they could have missed the problem, and understood how we would have a hard time believing them. I think he felt bad about it. They needed to make it right. However, the general manager passed the buck to the service manager and I heard from him two days later. He was apathetic, and he put me off another day instead of immediately resolving the problem. He was clearly playing me for a fool and wasting my time. We got the work done someplace else. He told me that Barker gets the best reviews in the area and he can sleep at night. I told him it was because of people like me that they got those good review. I responded to surveys more than once and sent a letter in the past to Toyota praising my salesman, a parts manager, and also a service advisor we used to have that has since left Barker. I will never again praise Barker. I contacted Toyota Corporate. They understood why I will no longer give Barker any service, and the representative expressed hope that I would remain a Toyota customer elsewhere and extended some compensation. He informed me that Charles Barker Toyota did not get a Presidential Award for Service this year. I can understand why. More

We had a bad experience (not our first) with a service tech and called the service manager to let him know how the public was being treated. We went to the dealership w/out an appointment to have a headl tech and called the service manager to let him know how the public was being treated. We went to the dealership w/out an appointment to have a headlight fixed. We waited 1 1/2 hours only to be told no bulb in stock. They could get the bulb but then it would be lunch time so they could get to us after that. We could not wait or come back and requested to return on Saturday. The service tech, Lydia told us we would have to make an appt to have the part ordered and if we wanted Saturday we would have to leave the car all day. Our issue is after waiting 1 1/2 hours they could have made an exception to give us a time on Saturday w/out having to leave the car all day. We ended up telling the tech to not worry about it we would be taking our business elsewhere. Surprisingly they let us go. We did receive a card in the mail 2 days later letting us know our part was in and to make an appointment. Adding insult to injury was the fact our name was spelled incorrectly! It was a mistake to contact the service manager because he has a worse attitude that his techs. He manages to apologize and subtly make it sound like the issue was confusion on our part. He needs some serious training on communication and handling complaints. I will NEVER set foot in that dealership again and we have purchased 3 Toyota's from them and used them for our service. You would think with the issues that Toyota is having now they would be more focused on customer service. I am happy to say that I called Priority and in no time had an appointment for Saturday and the person who answered the phone was very professional. More