Hall Toyota Virginia Beach - Service Center

We KEEP COMING BACK because of Darrick Williams/Service Dept We bought our first Prius in 2005, so are in our 10th year of riding with Charlie. We have bought our third Prius, giving one to a son. We LOVE Charle We bought our first Prius in 2005, so are in our 10th year of riding with Charlie. We have bought our third Prius, giving one to a son. We LOVE Charles Barker Toyota for many reasons. We love the car, but the service department is why we stay. Our service manager is Darrick Williams; he advises us and we keep on coming back on schedule to keep the cars perfect. I have called him several times when little things happened, and he advised me when to come in, and made time for me, and even advocated for us when we had a warranty issue and the warranty company didn't respond. I tell everyone how great this dealership is. Darrick Williams should be Service Advisor of the Year, and I know Charles Barker appreciates how wonderful Darrick makes him look!!! By the way, I appreciate the waiting area with TV, diet Cokes, granola bars, and wonderful guys who go and drive the cars up. And the last two times I bought cars, Chris Hilliker took the time to cleave my Bluetooth phone into the car. Everyone is just wonderful at CBT!!! Sincerely, Linda and Rick Whitt More

Customer service I like dealing with Lidia green very friendly knows me by name. All the people in the department service department are very friendly. But I still lik I like dealing with Lidia green very friendly knows me by name. All the people in the department service department are very friendly. But I still like to deal with Lidia green. More

Darrick Williams is AWESOME! I have been with this dealership for over twenty years and find it like "family." Derrick Williams in the service department is EXCEPTIONAL with his I have been with this dealership for over twenty years and find it like "family." Derrick Williams in the service department is EXCEPTIONAL with his knowledge and customer service. So is the rest of the team throughout the dealership at Charles Barker. More

Positive encounter with Josh Neitz Took our Tundra in for maintenance and had a chance to talk with Josh Neitz while waiting. He was the salesman who we dealt with when purchasing the T Took our Tundra in for maintenance and had a chance to talk with Josh Neitz while waiting. He was the salesman who we dealt with when purchasing the Tundra. Very personable , knowledgeable, and he made the wait a delightful experience. More

Great Service - Professional - Giving you the best price I was reluctant to use Charles Barker Toyota service at first, because of the terrible reviews that I have read. However, my experience with having m I was reluctant to use Charles Barker Toyota service at first, because of the terrible reviews that I have read. However, my experience with having my 2011 Toyota Camry XLE has been exceptional! Just had a new key fob programmed and the radiator flushed/coolant replaced. The estimated price (I thought) was the standard market price that you see at dealerships, but when it was time to pay, I noticed that they used a coupon code (not provided by me) and cut the key fob programming price in half. Mr. Fred Phillips (the Manager) explained that the programming job was not as difficult as he originally thought. Talk about honesty, I would have paid full price based on the estimate with no questions asked. That is the honest and exceptional service that I have been looking for. I am very pleased that I gave them a chance to prove their reviews wrong. Lastly, the service department didn't ask me to write this review. As many of you have heard from other dealership service departments, they tell you that you will receive a call and anything less than outstanding is a failure; not with Charles Barker. I am writing this solely on my experience with their service. In closing, Charles Barker Toyota has me as a customer and when I am ready to replace my Toyota, they will be my first stop. R/Joe Forbes 28 year (retired) Navy veteran More

I was a loyal customer, but not anymore. Service and attitude of the organization is sliding. Case in point, when original purchased the vehicle, one week later sensor lights came on. CB Toyota's soluti attitude of the organization is sliding. Case in point, when original purchased the vehicle, one week later sensor lights came on. CB Toyota's solutions, turned it off, and stated, tighten your gas cap. Although, I have been tightening the gas cap, lights continuously come on, returned the vehicle back, and the diagnosis was three major sensor lights require replacement, but get this, I needed to shell out $1,400 for repairs. During another incident, they lost my keys and decided to give me lip services....Never again will I let these guys touch my vehicle....I was loyal customer until you pissed it away. 26 Year Navy Veteran. More

Went in for oil change and tune up for up coming road trip. Next day started trip, checked oil at gas station. They did not even fill it half way full of oil. Needed another qt!!! Oh yea, i paid trip. Next day started trip, checked oil at gas station. They did not even fill it half way full of oil. Needed another qt!!! Oh yea, i paid for synthetic oil change!!! This is the biggest thing!!! They checked my newly replaced air filter, but they did not seal it correctly with the latch. For the past three months, my 4 runner has been xxxxxxx dirty air. Really dirty air. I called and came by their location today and showed them what they had done. Get this. There service manger Mr. Bush, said he has never heard of any problems with cars/engines that suck in dirty air!!! Really---than why even have air filters. They talked to me like a idiot. Anyone who knows anything about internal combustion engines know they need clean air or sand and grit will kill seals and rings. This was completley lost to the SERVICE MANAGER!!!! He did not see a problem. DO not go there. You might have a great expereince, but it only takes on mess up, and they will not take care of their mistakes!!! Or even make a good faith effort. Contacted Toyota North America today, and got a case number!!! More

Dropped vehicle off for "pre-holiday special" Dropped vehicle off for "pre-holiday special" advertised at $59.95, once car was inside we were told that the price would actually be $75 due to Dropped vehicle off for "pre-holiday special" advertised at $59.95, once car was inside we were told that the price would actually be $75 due to a request to use synthetic oil. Agreed to that and left - 10 minutes (and several miles in traffic) later, service department called to inform us that the price quoted for the oil was $20 low and the actual price for work would be "around $95." Fred (technician on phone) started to give attitude when questions were asked as to why the price difference was approximately 40% more than advertised. When we picked up the vehicle, we were showed to the cashier, who charged our card and gave us our keys with a vague reference to the location of the vehicle. No one reviewed (or offered to) the bill or work completed with us. We wandered the lot for 10 minutes looking for the car. When we asked for a comment card the cashier sent us to the service desk, the service desk informed us that comment cards were located with the cashier. Would not recommend this dealer / will not use again. Save the time and go to Japanese Auto Masters on London Bridge Rd - better service, less hassle. More

It is just one more disappointing experience with them. They really don't care about retaining customers. I was at Barker today. They did not have the Toyota wiper inserts I need for the inspection appoi They really don't care about retaining customers. I was at Barker today. They did not have the Toyota wiper inserts I need for the inspection appointment tomorrow. I found myself having to call Checkered Flag Toyota, who has plenty, and I will have to go up there to get them. While checking with Checkered Flag, I learned that batteries are on sale. I asked Barker if they would sell the battery for that price tomorrow while my car is in their shop for the inspection. Barker will not do so. They said their own sale starts next week, and I would have to come back next week for it unless I have a coupon from the other dealership. It isn't a coupon; it is a sale. You don't need a coupon at Checkered Flag for the sale. It's a TruStart Toyota battery, and the sale price at Checkered Flag is the same price as Barker's sale next week. I get free inspections because I bought the cars at Barker, but their service is disappointing. You really do not feel appreciated or valued as a customer. More

I had new brakes put on my 2006 Highlander. A week later my breaks started squeaking. When I brought it in I was told my rooters were bad. Now, shouldn't the mechanic that changed my front and rear brakes my breaks started squeaking. When I brought it in I was told my rooters were bad. Now, shouldn't the mechanic that changed my front and rear brakes noticed that the rooters were bad? So, I paid for new rooters. Two weeks later, my breaks are still squeaking. When I spoke to Mr. Williams he said it may be because of all the rain we have been having. He recommended that I wait a week so they can dry out. So, I did. My breaks still squeaked. I made an appointment for yesterday at 1600 to have them looked at. I arrived at 1530. After about 20 minutes of the 30 minute drive there my breaks stopped squeaking. When I arrived, they did not squeak! I left my vehicle overnight so that it could cool down. Supposedly, you have a shuttle service available, but, what you fail to inform people is that it is only available certain times!!! I have NEVER used your shuttle service so, did not know the hours it is available. At 1615 I was told the person was gone for the day. Mr. Williams did ask the service manager if there was someone that could give me a ride to my husbands place of employment about 10 miles away. But, I was told there is noone available to give me a ride. I walked several miles until my husband got off work at 1630 and picked me up. Just for your information there is not a sidewalk going all the way down Laskin Road! thank God that I am a 55 year old woman that is only 50 lbs overweight and not 100lbs!If my car would have been fixed correctly the first time I would not have had this terrible experience. After I had called the dealer several times today I was notified that me car is not squeaking. So, I told them to lock the keys in the car. I have purchased two vehicles from you within the last 6 years. I will NEVER purchase another one there! I will be sure to let the military members I work with know exactly how I was treated by Charles Barker Toyota! More