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Hall Toyota Virginia Beach - Service Center

Virginia Beach, VA

4.4
84 Reviews

84 Reviews of Hall Toyota Virginia Beach - Service Center

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October 08, 2019

Received call to schedule appt and told could set for 6 pm. Days later received text saying appt time past latest time allowed-5 pm. Responded with question and got no response. Called service and told n More

by 🐕
Recommend Dealer
No
Employees Worked With
Unknown
Oct 09, 2019 -

Hall Toyota Virginia Beach responded

Good morning. Would you please reach out to me at your earliest convenience? I'd like to learn more about this experience and assist you as best I can. Thank you. Fred Phillips Service Manager 757-437-4000 fphillips@charlesbarker.com

September 24, 2019

Set an appointment on Friday for a NEW tire I take time off work on the following Tuesday to get a new tire only to be told they had to order it when I went in for my appointment! Why wouldn’t t More

by Lisameg
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
It was a woman who did not seem to care one bit but rather suggested I should have told them the brand etc. I’m sorry, I would have thought by my telling you on the phone I needed a new tire that would be enough!
Sep 26, 2019 -

Hall Toyota Virginia Beach responded

Lisa, I want to thank you for taking the time to talk to me regarding your recent experience. This is not how we do business we would like the opportunity to make this right. Please don’t hesitate to reach out to me if there’s anything more that we can do for you at this time. Thank you. Fred Phillips Service Manager 757-437-4000 fphillips@charlesbarker.com

August 29, 2019

STRAIGHT FORWARD COMPETENT HONEST SERVICE AT A FAIR PRICE My wife had an estimate to fix her relatively new Infinityat the Infinity dealership that required new parts regarding a stopped drain on the sun roo More

by car owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrick Wendell
Aug 30, 2019 -

Hall Toyota Virginia Beach responded

We're glad that we were able to accommodate you two! Thanks for taking the time to share your experience because we appreciate your feedback tremendously. Please don't hesitate to reach out if there's anything more that we can do for you. Have a wonderful weekend and thanks for Riding with Charlie!

April 02, 2019

Oil Change This a great place to go to. At times they do not acknowledge you when you arrive. The big issue I have with this place, I was informed by a young lad More

by Mrsprice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herbie Liverpool
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Cook, Paul Bunch, Tyler Conte, Eric Miles, Pauline Pittman, Stiles Tanksley III, Bernard Turner, Chester Davis, Danielle Bray
Apr 04, 2019 -

Hall Toyota Virginia Beach responded

Mrs. Price, thank you for taking the time to leave us a review. We take your feedback very seriously and are working to improve upon this. Please don't hesitate to reach out if there's anything more that we can do for you. Enjoy the rest of your day.

March 18, 2019

Great Sales and Service! Michelle Bozeman and all of the first class Charles Barker Service Dept. Team have always been there for me, from my new Toyota buyer’s courtesy semin More

by 2012 Stormtrooper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John E. Smith, Jr.
Mar 18, 2019 -

Hall Toyota Virginia Beach responded

Thank you for taking the time to leave us a review! We're glad that you always have great experiences with Michelle and the team! Have a great day and thanks for riding with Charlie.

September 17, 2018

Not trustworthy! This may or may not be the reasoning for the way this played out but either way, I'm a woman!!! A couple of months ago my Toyota 4 runner just died o More

by cagray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Darrick Williams/ Service
Sep 18, 2018 -

Hall Toyota Virginia Beach responded

Ms. Gray, We are sorry to hear about the battery issue you described in your post from your June service visit. Our goal is to perform each service correctly and exceed your expectations. I would like to provide clarity regarding the state inspection. Your vehicle failed due to seized brake calipers. The cost for those using genuine Toyota parts is $512.51 and includes labor, as stated on your repair order. During our inspection of your vehicle, we noticed other items that needed repair however they did not relate to the state inspection and are considered maintenance and wear issues. The choice to do that work is completely up to you. We simply point out what we see as a courtesy to our customers. If you would like to discuss further please feel free to give me a call. Respectfully, Tim Rayfield 757-437-4000

September 03, 2018

Customer Service/Service I tried to submit detailed information to CB direct. If CB would like to call me, I would love share our not so great experience More

by Boomerbuster123
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unfortunately we did not get names
Sep 13, 2018 -

Hall Toyota Virginia Beach responded

I am sorry to hear that you had difficulties submitting a detailed request via our website. I am personally reaching out to see if I can help you with your request. Please let me know how I can be of assistance. Joshua Dail General Sales Manager Charles Barker Toyota 1877 Laskin Road Virginia Beach, VA 23454 757-437-4000 x 6409 757-425-7409 (f) jdail@charlesbarker.com

July 11, 2018

Always the correct fix at a reasonable price. I bought my 2001 Toyota Sienna LE at Charles Barker and have had it serviced there consistently. My service advisor is Darrick Williams who I’ve dealt More

by JR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrick Williams, Fread Phillips and Vicky in parts
Jul 11, 2018 -

Hall Toyota Virginia Beach responded

Thank you for leaving a review. We are happy to hear that our team was able to help you with the service of you and your mother's vehicle over the past few years. We will be sure to pass on your kind words to them and thank you for Riding With Charlie.

June 19, 2018

Excellent Customer Service - Darrick Darrick Williams helped me immediately and even went outside to check on my car. Charles Barker Toyota really has excellent customer service! I'm a ha More

by MHcar123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrick Williams
Jun 20, 2018 -

Hall Toyota Virginia Beach responded

Thank you for taking the time to leave a review! We are so happy to hear that your most recent visit with Darrick was such a good one. If you need anything more please do not hesitate to reach out to us. Thanks for Riding With Charlie.

April 04, 2018

Long Wait Times, Tricky Pricing, and Sub-Par Service This dealer offers nothing exceptional. The customer does not come first. Expect 2+ hour wait times for something as simple as an oil change. The serv More

by Author Author
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No name
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