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Hall Toyota Virginia Beach
Virginia Beach, VA
722 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Hall Toyota Virginia Beach is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 722 reviews
August 11, 2010
We had a bad experience (not our first) with a service tech and called the service manager to let him know how the public was being treated. We went to the dealership w/out an appointment to have a headl tech and called the service manager to let him know how the public was being treated. We went to the dealership w/out an appointment to have a headlight fixed. We waited 1 1/2 hours only to be told no bulb in stock. They could get the bulb but then it would be lunch time so they could get to us after that. We could not wait or come back and requested to return on Saturday. The service tech, Lydia told us we would have to make an appt to have the part ordered and if we wanted Saturday we would have to leave the car all day. Our issue is after waiting 1 1/2 hours they could have made an exception to give us a time on Saturday w/out having to leave the car all day. We ended up telling the tech to not worry about it we would be taking our business elsewhere. Surprisingly they let us go. We did receive a card in the mail 2 days later letting us know our part was in and to make an appointment. Adding insult to injury was the fact our name was spelled incorrectly! It was a mistake to contact the service manager because he has a worse attitude that his techs. He manages to apologize and subtly make it sound like the issue was confusion on our part. He needs some serious training on communication and handling complaints. I will NEVER set foot in that dealership again and we have purchased 3 Toyota's from them and used them for our service. You would think with the issues that Toyota is having now they would be more focused on customer service. I am happy to say that I called Priority and in no time had an appointment for Saturday and the person who answered the phone was very professional. More
by jbmckown
Employees Worked With
Service manager, Mr. Bush
March 25, 2010
Man, if you want to be treated in a professional and courteous manner, no pressure and just an overall great experience then you need to buy here! We have 5 Toyota dealerships that I can drive to in 30 courteous manner, no pressure and just an overall great experience then you need to buy here! We have 5 Toyota dealerships that I can drive to in 30 minutes or less and I shopped 3 of them. Barker Toyota gave the what I wanted for my trade in and I still got a discounted price. The other store in Chesapeake was kinda of that stereo-typical "pushy, give me a deposit to take to my manager to let him know you are serious" BS. The other store was OK but didn't have the car I wanted. His commercials are good too. More
by Fish 4 food
Employees Worked With
Ed Selemaj, Curt Carter, Ben Houston
