Hall Toyota Virginia Beach

I bought a new 2011 Camry and I could not be more unhappy with Charles Barker. They added leather seat covers for an additional $2000 and there is a crack in the leather in the back seat that they wont fix e with Charles Barker. They added leather seat covers for an additional $2000 and there is a crack in the leather in the back seat that they wont fix even though I bought an additional warranty for the interior. After I had the car 6 months I find out the value of the car is no only 16,000-18,000 dollars! I paid almost $26,000!. They talk talk talk when you are buying the car. They keep you busy talking about the weather so you don't notice the details about how badly your getting screwed. The chic who talked to me about the additional warranties told me over and over how great they are and that they "cover everything" but it really wont cover anything! The finance guy talked small talk the whole time about how he use to live where Im from, and he knows someone who's a nurse in the ER, blah blah blah but never says "This is your percentage rate" or "This is what your paying for this car by the time you pay it off" They are only interested in squeezing every last dime out of you that they can and not being fair or honest. They are the stereo typical used car dealers, and I plan to tell everyone I work with and everyone I meet, for as long as Im stuck with this car! More

After recieving offers for my trade-in and prices with other local dealerships Mis, Roberts provided me with the best offer with prices. Mis Roberts also maintained a complete respecfull attitude towards other local dealerships Mis, Roberts provided me with the best offer with prices. Mis Roberts also maintained a complete respecfull attitude towards both myself and my father. She also made sure that i had several choices of vehicals to look through instead of pushing one in particular like many dealerships do. The dealerships climate was also very pleasing, all employess would smile and ask how we were and displayed friendlyness through the long process of the required paper work. I have bought several cars in many states for my self or others and this one in particullar has been the most pleasing to me. Very Respectfully, Ralph A. Cacchiotti III More

My experience at Charles Barker was excellent. Thanks to their sales represenative Josh, and the rest of the dealerships outstanding service, my car purchase couldn't of been better. Thankyou Josh and Charl their sales represenative Josh, and the rest of the dealerships outstanding service, my car purchase couldn't of been better. Thankyou Josh and Charles Barker for my super fly and totally rightous 2012 scion xB! More

Very knowledgable and friendly salesperson. Process took a little too long. Price dickering over $500 not appreciated on a $50K vehicle. i would recommend Charles Barker Automotive to others. a little too long. Price dickering over $500 not appreciated on a $50K vehicle. i would recommend Charles Barker Automotive to others. More

Great salesman and very knowledgeable. Pressure free sale, I highly recommend him if you want a stress free buying experience. This is the third vehicle I have purchased from Charles Barker and I'll be sale, I highly recommend him if you want a stress free buying experience. This is the third vehicle I have purchased from Charles Barker and I'll be back next there again next time I want to purchase a vehicle. More

It was great to go and buy a second vehicle from Charle Barker. There was no pressure, it was a wonderful experience for my wife. All the people we delt with in the process were friendly, knowledgable, u Barker. There was no pressure, it was a wonderful experience for my wife. All the people we delt with in the process were friendly, knowledgable, understanding and best of all willing to work with you. It was a great all around experience. More

We were willing to travel to save money on this veh. We were between this car and one in Richmond. I spoke w/the mangr Kurt the night before the sale and I asked him if the car had roof racks and car mats were between this car and one in Richmond. I spoke w/the mangr Kurt the night before the sale and I asked him if the car had roof racks and car mats in it he said "i'm throwing those in" I said well with you throwing them in and Mechanicsville Toyota charging us $200 we are still only $241 apart on price for his DEMO and their NEW cars. He agreed to take an aditional 500 off the price and we agreed to buy the car. The next day we showed up for delivery and I saw the mats placed in the car were the cheap carpet mats and not what the manager had promised. I immediatly brought it to the attention of my salesman and 2 other assoc. and they kept saying they would find out. We are in the finance manager's office before we got any answer. They put the "All weather mats" in the 1st and 2nd rows....BUT THE MANAGER WAS ALL IN AND DREW THE LINE THERE.WE WERE TOLD HE COULD NOT INCLUDE THE CARGO MAT WHICH REALLY JUST COMPLETES THE SET. I was furious and asked to see the manager, Kurt. He came in and told us the same...nothing I can do I have to draw the line somewhere, and I would rather not sell you the car than to have you this upset over a mat.........WHAT?????? I'm sure this seems trivial to many but I'm affraid it might be a sign of things to come from Charles Barker Toyota More

We enjoyed our shopping for a new car,2012 Toyota sequoia platinun at Charles Baker TOYOTA/SCION at Virginia Beach,VA.The sales consultant Pauline Pittman,was very friendly, helpful and not pushy. We found w platinun at Charles Baker TOYOTA/SCION at Virginia Beach,VA.The sales consultant Pauline Pittman,was very friendly, helpful and not pushy. We found what we wanted at the price we wanted, so it was a good experience. Our sales person was knowledgeable and nice. I will recommend this car Dealership to my friends. More

Herbie was friendly and professional. He listened to what I wanted and went to work to find it and in the price range I needed. I would recommend him and the dealership to others. I wanted and went to work to find it and in the price range I needed. I would recommend him and the dealership to others. More

I recently purchased a new 2011 Toyota 4Runner. This is my third purchase from one of your dealerships. Again, I must relay what a pleasurable experience it was. From my first inquiries about the 4Runner my third purchase from one of your dealerships. Again, I must relay what a pleasurable experience it was. From my first inquiries about the 4Runner with John Smith, my sales associate, to the final purchase, I could not have been treated any more professional. John Smith has constantly kept up with me since my previous purchase and has been most helpful in the recent purchase. Curt Carter worked with me to give me a nice deal without a lot of hassle. Joanna Micele was very informative with regard to the protective services but did not try to force anything I did not need. Anthony Parker dealt with my finance needs most pleasantly in getting me the best interest rate he could. This note is just to say that in my many years of purchasing automobiles, Charles Barker Toyota dealership has provided me some of the best automotive purchasing experiences I have encountered. More